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Help Center > PayPal Basics/How PayPal Works > What is the Message Center?

What is the Message Center?

What is the Message Center?

PayPal has created a Message Center for its customers, like most financial institutions and eBay provide. The Message Center will provide PayPal the ability to communicate with you within the framework of a new mailbox inside your PayPal account. It will also provide you with a way to validate customer service emails that you may consider suspicious. This way, you can trust that the communications you receive are from us.

How will the Message Center work?

Emails from PayPal will be put into the Message Center. A notification will be sent to let you know that you have a message. The Message Center will be accessible online; mobile browser optimization and access via the mobile app will be included later.

Messages in the Message Center are available for 90 days from the day originally sent. If you would like a copy of any messages prior to that timeframe, please click here for contact information.

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