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Help Center > Claims and Limitations/Limitations > Why is my account limited?

Why is my account limited?

Your account may be limited for several reasons:

Unauthorized use

We may limit access to your PayPal account to protect your data and to review any fraudulent activity in the following cases:

- If we believe that someone used it without your authorization
- If your card issuer informs us that someone used it without your knowledge, or if your bank notifies us that there were suspicious transfers from your bank account linked to your PayPal account.

To learn more, log in to your PayPal account and go to your Resolution Center.

Payment limits

You reached your payment limits but haven't provided all the requested information.

To remove this limit, log in to your PayPal account and go to your Resolution Center to check the status of your case.

Risky activities

Your account may also be limited if your activity is too high risk.

For example, if you receive a higher number of claims and chargebacks than normal. If you start selling a completely new type of product, like high value items, or your regular sales volume rapidly increases, your account may be limited so we can carry out some checks.

We will contact you by email or you will see a warning on your account home page before your account access is limited. You will be able to avoid this limit by logging in to your account and acting quickly.

If you have any questions, feel free to contact us on 0800 50855. Our lines are open from 8AM to 4:30PM Monday through Friday (Dutch Support) and from 8AM to 8:30PM Monday through Friday, 10AM to 6:30PM Saturday and Sunday (French Support).
 
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