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Help Center > Claims and Limitations/Disputes & Claims > What do I do if I haven't received my item or if it doesn't match its description?

What do I do if I haven't received my item or if it doesn't match its description?

If you haven't received your item or if it's different from the listed item, contact your seller directly. Most sellers are able to resolve this situation amicably.

Can't find a solution?

 File a dispute within 180 days of the payment date in your Resolution Center.

There are 2 kinds of disputes:

  • Item Not Received – You bought something but didn’t receive it. (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.)
  • Significantly Not as Described – You received an item but it was significantly different from the seller’s original description. (You might have to pay return shipping costs.)

If you still do not reach an agreement with the seller during a discussion period of 20 days, you can at any time escalate this dispute to a claim. We'll review your case and make a final decision.
If you purchased the item on eBay, use the eBay Resolution Center. For eBay specific information, please refer to eBay’s customer support page.

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