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","loginMessage":{"_message":[{"type":"variable-block","value":"loginLink","children":[{"type":"literal","value":"Log in"}]},{"type":"literal","value":" to get help that's faster, easier, and personalized for you."}]}},"hoursOfOperation":{"title":"Hours of Operation"},"instructions":{"title":"Call Instructions","step":{"title":{"_message":[{"type":"literal","value":"Step "},{"type":"variable","value":"step"}]}},"step1":{"general":{"title":"General inquiries","mobile":{"title":"Tap below to call us:"}},"additionalInformation":{"title":"Additional information:"}},"step2":{"desc":"We will only discuss account information with the account holder. 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","nextHeaderText":"We'll handle your complaint as quickly as possible:","nextHeaderBullet1":"We'll acknowledge your complaint within 10 calendar days, unless we can resolve it sooner.","nextHeaderBullet2":"We aim to send you a final response within 15 calendar days.","nextHeaderBullet3":"In exceptional situations where we need more time to respond, we'll let you know and explain why. In any event, our final response will be sent no later than 30 calendar days after we receive your complaint.","nextHeaderClosingText":"If you are satisfied with our response, there is no additional step needed. If you are still not satisfied, please follow Step 2 below.","additionalTextForSK":" Further information on our complaint handling procedures can be found in our Complaints Process Code (Slovak Republic) which can be found","additionalTextForHU":"Further information on our complaint handling procedures can be found in our Complaints Process Code (Hungary) which can be found","hereText":"here","finalResponseHeader":"Step 3 - Escalation to an alternative dispute resolution entity","finalResponseText":"Still not happy after Step 2? If you're not satisfied with our final response, you have the right to refer your complaint to an independent dispute resolution service:","finalResponseDescription":{"_message":[{"type":"literal","value":"Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg. You can contact the CSSF-Département Juridique at 283 Route d'Arlon, L-2991 Luxembourg, Luxembourg. You may obtain further information regarding the CSSF out-of-court complaint resolution procedure at: "},{"type":"variable","value":"cssfUrl"},{"type":"literal","value":" or by visiting the Consumer Redress page in the European Union site at "},{"type":"variable","value":"euUrl"},{"type":"literal","value":". Escalation to the CSSF must take place within one year of the date you first complained to PayPal (outside this deadline, your complaint will not be admissible for their review)."}]},"finalResponseDescriptionText":{"_message":[{"type":"literal","value":"European Consumer Centre ("},{"type":"variable","value":"eccNet"},{"type":"literal","value":") in the EU, Norway and Iceland (collectively the ECC-Net) which are available, free of charge, to assist consumers by providing guidance on their rights and support in amicable dispute resolution."}]},"finalResponseDescriptionExtraTextForCZ":"For consumers resident of the Czech Republic, the alternative dispute resolution authority regarding disputes with payment services providers is the Financial Arbitrator and the Office of the Financial Arbitrator (www.finarbitr.cz) to the extent and within the scope set forth in Act No. 229/2002 Coll., on Financial Arbitrator, as amended.","finalResponseDescriptionExtraTextForLV1":"The Financial and Capital Markets Commission (in Latvian – Finanšu un kapitāla tirgus komisija) (if you are a non-consumer). The Financial and Capital Markets Commission is the authority responsible for the supervision of companies in the financial sector in Latvia, like us. You may obtain further information regarding the Financial and Capital Markets Commission and how to contact them at","finalResponseDescriptionExtraTextForLV2":"The Consumer Rights Protection Center (in Latvian – Patērētāju tiesību aizsardzības centrs) (if you are a consumer). You may obtain further information regarding the Consumer Rights Protection Center and how to contact them at","finalResponseDescriptionExtraTextForLV3":"The Ombudsman of the Finance Latvia Association (in Latvian– Finanšu Nozares Asociācija). You may obtain further information regarding the Ombudsman of the Finance Latvia Association and how to contact them at","finalResponseDescriptionTextForUA":"Further information regarding additional alternative dispute resolution bodies that you may be able to refer your complaint to can be found in the","finalResponseDescriptionLinkTextForUA":"Complaints section of our User Agreement.","finalResponseDescriptionExtraTextForBE":"Directorate General for Economic Inspection of Belgium's Federal Public Service Economy, SMEs and self-employed, which can be contacted at its offices at North Gate III, Koning Albert II-laan 16, 1000 Brussels, Belgium.","finalResponseDescriptionExtraTextForRO1":"The National Authority for Consumer Protection (ANPC) (if you are a consumer and a resident of Romania). You may obtain further information regarding the ANPC and how to contact them at","finalResponseDescriptionExtraTextForRO2":"The National Bank of Romania (BNR) (if you are a resident of Romania). You can contact the BNR at 25 Lipscani Street., District 3, Bucharest, Romania. You may obtain further information regarding the BNR and how to contact them at:","finalResponseDescriptionExtraTextForES1":"Bank of Spain. You can obtain further information about how to contact the Bank of Spain at","finalResponseDescriptionExtraTextForES2":"The relevant member of the Financial Dispute Resolution Network (“Fin-Net”). You may obtain further information regarding Fin-Net and how to contact the relevant dispute resolution authority at","extendedHeading":"Here are some other ways to get help","extendedHeadingBelowText":"PayPal (Europe) S.à r.l. et Cie, S.C.A. is a credit institution (or bank) authorised and supervised by Luxembourg’s financial regulator, the Commission de Surveillance du Secteur Financier (or CSSF). CSSF’s registered office: 283, route d’Arlon, L-1150 Luxembourg. The CSSF maintains a register of the organizations that it regulates at","extendedHeadingFinalText":"PayPal is number B00000351 on the register, but you can also look us up on the register by our name. Trade Register Number: R.C.S. Luxembourg B 118 349.","beforeYouRaiseComplaintHeader":"Before you raise a complaint","beforeYouRaiseComplaintText":"If you're having an issue with a specific transaction - including payment(s) you don't recognise or suspect were unauthorized - please go through the online dispute resolution process in the Resolution Center. 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This final response will explain the outcome of our review and, where applicable, your options for external escalation depending on the topic of your complaint.","step2Note":"Please note: this escalation is only available to customers who have submitted a complaint (i.e. Step 1 cannot be bypassed).","finalResponseClosingInstruction":"Please always attach the Head of Complaints Final Response letter you've received from us and provide the email associated with your PayPal account.","finalResponseExternalEscalationNote":"Please note: You may escalate your complaint externally to an alternative resolution body once you have received the Head of Complaints Office final response, or if you have not received any response within one month of contacting Head of Complaints. This does not affect your right to bring the matter before a court at any time.","finalResponseBuyerSellerNote":"Please note: Complaints related to PayPal's Buyer/Seller Protection program are not in scope , as these issues fall outside CSSF's supervisory scope.","eccNet":"ECC-Net","commonScams":{"_message":[{"type":"literal","value":"Common Scams and How to Protect Yourself | PayPal "},{"type":"variable","value":"countryCode"}]}}},"webforms":{"report":{"startAReport":"Start a Report","disputeHeading":"Do you have a question, request, or complaint about Privacy?","login":{"desc":{"_message":[{"type":"literal","value":"Please "},{"type":"variable-block","value":"loginLink","children":[{"type":"literal","value":"log in"}]},{"type":"literal","value":" before contacting us, so we can provide you better customer service."}]}},"messageUsAlternativeDesc":{"_message":[{"type":"literal","value":" Alternatively, "},{"type":"variable-block","value":"messageUs","children":[{"type":"literal","value":"Message Us"}]},{"type":"literal","value":", and we'll get in touch with you."}]},"privacy":{"desc":"If you have a Privacy question we haven't answered yet, feel free to contact us."},"loginBtn":"Log in","otherInquiries":{"_message":[{"type":"literal","value":"For other inquiries, please view our "},{"type":"variable-block","value":"helpCenterLink","children":[{"type":"literal","value":"Help Center"}]},{"type":"literal","value":" or visit our "},{"type":"variable-block","value":"contactLink","children":[{"type":"literal","value":"Contact Us"}]},{"type":"literal","value":" page."}]},"logoutText":{"_message":[{"type":"variable-block","value":"logoutLink","children":[{"type":"literal","value":"I can't log in or I don't have an account"}]}]}},"form":{"firstName":"First name","lastName":"Last name","sendMessage":"Send message","sendEmail":"Send Email","emailAddress":"Email address","message":"Message","phone":"Phone number","charity":"Charity name","charityEin":"Charity EIN","donationTxnId":"Donation transaction ID","selectOne":"Select one","select":{"representCharity":"I represent a charity","donor":"I’m a donor","other":"Other","charityEnrollment":"Charity enrollment","receivingDonations":"Receiving donations","charityDashboard":"Accessing my charity dashboard","makingDonation":"Making a donation","donationRefund":"Donation refund","partnerPrograms":"Partners and programs"},"fieldErrors":{"required":"This field is required","email":"Enter a valid email address","maxLength":{"_message":[{"type":"literal","value":"Must be not more than "},{"type":"variable","value":"maxLength"},{"type":"literal","value":" characters"}]},"minLength":{"_message":[{"type":"literal","value":"Must be more than "},{"type":"variable","value":"minLength"},{"type":"literal","value":" characters"}]}},"ppgf":{"subHeading":{"_message":[{"type":"literal","value":"Please complete the form below to get help resolving your PayPal Giving Fund issue. You can also visit the "},{"type":"variable-block","value":"link","children":[{"type":"literal","value":"PayPal Giving Fund website"}]},{"type":"literal","value":" for more information."}]}}},"messageus":{"description":"Chat with PayPal Assistant immediately or leave a message for an agent"},"privacy":{"title":"Privacy Policy Questions"}},"webrtc":{"title":"Call","endCall":"End","mute":"Mute","unmute":"Unmute","keypad":"Keypad","speaker":"Speaker","error":{"message":"Something went wrong","microphone":{"blocked":"Microphone access is blocked. Please enable it in your browser settings and try again."}}},"currencyConverter":{"currencies":{"AED":"United Arab Emirates Dirham","ALL":"Albanian Lek","ANG":"Netherlands Antillean Guilder","AOA":"Angolan Kwanza","ARS":"Argentinian Peso","AUD":"Australian Dollar","AWG":"Aruban Florin","BAM":"Bosnia-Herzegovina Convertible Mark","BBD":"Bajan Dollar","BIF":"Burundian Franc","BMD":"Bermudan Dollar","BND":"Brunei Dollar","BOB":"Bolivian Boliviano","BRL":"Brazilian Real","BSD":"Bahamian Dollar","BTN":"Butanese Ngultrum","BWP":"Botswanan Pula","CAD":"Canadian Dollar","CDF":"Congolese Franc","CHF":"Swiss Franc","CLP":"Chilean Peso","CNY":"Chinese Yuan","COP":"Colombian Peso","CRC":"Costa Rican Colón","CVE":"Cape Verdean Escudo","CZK":"Czech Koruna","DJF":"Djiboutian Franc","DKK":"Danish Krone","DOP":"Dominican Peso","DZD":"Algerian Dinar","EGP":"Egyptian Pound","ETB":"Ethiopian Birr","EUR":"Euro","FJD":"Fijian Dollar","FKP":"Falkland Islands Pound","GBP":"British Pound","GEL":"Georgian Lari","GIP":"Gibraltar Pound","GMD":"Gambian dalasi","GNF":"Guinean Franc","GTQ":"Guatemalan Quetzal","GYD":"Guyanaese Dollar","HKD":"Hong Kong Dollar","HNL":"Honduran Lempira","HUF":"Hungarian Forint","IDR":"Indonesian Rupiah","ILS":"Israeli New Shekel","INR":"Indian Rupee","ISK":"Icelandic Króna","JMD":"Jamaican Dollar","JPY":"Japanese Yen","KES":"Kenyan Shilling","KMF":"Comorian Franc","KRW":"South Korean Won","KYD":"Cayman Islands Dollar","KHR":"Cambodian Riel","KZT":"Kazakhstani Tenge","LAK":"Laotian Kip","LKR":"Sri Lankan Rupee","MAD":"Moroccan Dirham","MDL":"Moldovan Leu","MGA":"Malagasy Ariary","MKD":"Macedonian Denar","MNT":"Mongolian Tögrög","MRO":"Mauritanian Ouguiya","MUR":"Mauritian Rupee","MVR":"Maldivian Rufiyaa","MWK":"Malawian Kwacha","MXN":"Mexican Peso","MYR":"Malaysian Ringgit","NAD":"Namibian Dollar","NGN":"Nigerian Naira","NIO":"Nicaraguan Córdoba","NOK":"Norwegian Krone","NPR":"Nepalese Rupee","NZD":"New Zealand Dollar","PEN":"Peruvian Sol","PGK":"Papua New Guinean Kina","PHP":"Phiippine Peso","PKR":"Pakistani Rupee","PLN":"Polish Zloty","PYG":"Paraguayan Guarani","PAB":"Panamanian Balboa","QAR":"Qatari Rial","RON":"Romanian Leu","RSD":"Serbian Dinar","RUB":"Russian Ruble","RUR":"Russian Ruble","SAR":"Saudi Riyal","SBD":"Solomon Islands Dollar","SCR":"Seychelles Rupee","SEK":"Swedish Krona","SGD":"Singapore Dollar","SHP":"Saint Helenian Pound","SLL":"Sierra Leonean Leone","SOS":"Somali Shilling","SRD":"Surinamese Dollar","STD":"Sao Tomean Dobra","SZL":"Swazi Lilangeni","THB":"Thai Baht","TJS":"Tajikistani Somoni","TOP":"Tongan Paʻanga","TRY":"Turkish Lira","TTD":"Trinidad & Tobago Dollar","TWD":"New Taiwan Dollar","TZS":"Tanzanian Shilling","UAH":"Ukrainian hryvnia","UGX":"Ugandan Shilling","USD":"US Dollar","UYU":"Uruguayan Peso","VEF":"Venezuelan Bolívar","VND":"Vietnamese Dong","VUV":"Vanuatu Vatu","WST":"Samoan Tala","XAF":"Central African CFA Franc","XCD":"East Caribbean Dollar","XPF":"CFP Franc","YER":"Yemeni Rial","ZAR":"South African Rand"},"index":{"header":{"label":"PayPal Currency Converter Tool","introText":"Use the converter below to get an indication of the currency conversion rate that you may receive when using PayPal for transactions."},"formFields":{"fromCountry":"From your country/region","fromPaymentCurrency":"From your payment currency","transactionType":"Transaction type","tType":{"buyingAndPaying":"For buying and paying","allOther":"All other transactions"},"toCountry":"To seller’s country/region","toTransactionCurrency":"To transaction currency","transactionAmount":{"label":"Transaction amount","helperText":"Numbers and decimal point only","tooltip":{"description":"Amount that the recipient or payee will receive. 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Buying and paying transactions are:

(i) Paying for goods or services in a currency other than the currency the goods or services are listed in.

(ii) Sending money to a friend or family member such that they receive a different currency from the currency you pay in.

(iii) Sending money using PayPal’s Payouts or Masspay products such that your recipients receive a different currency from the currency you pay in.

Other fees may apply. Rate is calculated at the time a transaction is processed.

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Please try again later."},"recommendedArticles":{"title":"Recommended for you","showMore":"Show more","common":"Common questions","forYou":"For you","forUser":{"_message":[{"type":"literal","value":"For "},{"type":"variable","value":"name"}]},"recommended":"Recommended","guide":"Guide","NNA":{"welcomeUser":{"_message":[{"type":"literal","value":"Welcome, "},{"type":"variable","value":"name"}]},"welcomeSetupGuideMessage":"Set up your PayPal account quickly and easily with our how-to guide"},"getStarted":"Get started","elmoRecommendedArticles":"Can we help you..."},"personalizedSection":{"greeting":{"user":{"label":{"_message":[{"type":"variable","value":"name"},{"type":"literal","value":", would you like to..."}]}}},"recommendedArticlesForThisPage":"Recommended articles for this page","elmoRecommendedArticles":"Recommended articles"},"omniIntentId":{"FIADDCARD":"Add a Card","TXNPMTDCLN":"Resolve a payment decline"},"searchBox":{"placeholder":"Search common questions","viewAllResults":"View all results","viewHelpResults":"View all help results","defaultTopReason":"COMMON QUESTIONS","speechHolder":"Speak now"},"searchResults":{"tryAnotherTerm":"Try another term or browse","home":"Home","title":"Search Results","totalResult":{"_message":[{"type":"variable","value":"count"},{"type":"literal","value":" results"}]},"error":"An error occourred during this search.","noResults":{"_message":[{"type":"literal","value":"No results found for ""},{"type":"variable","value":"keyword"},{"type":"literal","value":""."}]},"advancedSearch":"Advanced Search","openNewWindow":"Opens advanced search in a new window"},"contact":{"contactOptions":{"header":"Contact Us","call":{"header":"Call us","message":"We're here to help"},"email":{"header":"Email us","message":"Estimated response time: 24 hours","merchantMigratedResponseTime":"Estimated response time: 2 business days"},"default":{"header":{"recommendedMethod":"Recommended","otherMethods":"Other methods"}},"intent":{"header":"Contact us for this issue"},"message":{"header":"Message us","messageUs":"It's like texting, send us a note!"},"res":{"header":"Resolution Center","message":"Resolve transaction or account issues"}},"navigation":{"header":{"layer1":"Tell us about your issue","layer2":{"_message":[{"type":"literal","value":"Tell us more about your issue with "},{"type":"variable","value":"topicName"},{"type":"literal","value":"."}]},"layer3":{"_message":[{"type":"literal","value":"Lastly, what best describes your issue with "},{"type":"variable","value":"topicName"},{"type":"literal","value":"?"}]},"selectResult":{"_message":[{"type":"literal","value":"Your issue: "},{"type":"variable","value":"topicName"}]}},"upfrontFaq":{"header":"This information might help"}},"webform":{"email":{"sentHeader":"Your email has been sent!","sentNotes":"You will receive a response from Customer Service within 24 hours.","complaintNoice":"You will receive a response from Customer Service.","functionIsUnavailable":"We're sorry, this function is currently unavailable.","callCustomerService":"Click here to Call Customer Service","submit":"Send Email","cancel":"Cancel","breadCrumbTitle":"We'll be ready to help you with","visitTheHelpCenter":"Visit the Help Center","selectedHeader":{"_message":[{"type":"literal","value":"Subject: "},{"type":"variable","value":"topicName"}]}},"errors":{"required":"Required","invalidDate":"Invalid Date","limit":"Over character limit"}},"call":{"dialing":{"header":"Dialing Instructions","subInst":{"header":"Tap the number below","tapHeader":"Tap the link below to call us","body":"We will only discuss account information with the account holder."},"additionInst":"If you are hearing or speech impaired, please contact us through an IP relay service.","tab":{"paypal":"PayPal","paypalCredit":"PayPal Credit"}},"serviceHour":{"header":"Service Hours","hours":{"header":"Customer Service"}},"fundsAvailability":" Because you've got Funds Now, your call will be expedited to one of our specialists.","callChargesSpecialInstructions":"Please note that charges may apply depending on the terms and coverage with your phone provider."},"wificall":{"dialing":{"headerlabel":"Wi-Fi Call","additionInst":"Make a call over Wi-Fi (and/or over cellular data when a Wi-Fi signal is weak or unavailable). For more information about Wi-Fi calling, refer to your carrier’s terms, privacy policy, and practices."}},"compose":{"continue":"Continue"}},"riskStepUpPrompt":{"ACCTEMAIL001":"Are you trying to edit an email address?","ACCTCREDIT001":"Are you trying to link or confirm a credit or debit card?","ACCTBANK001":"Are you trying to link or confirm a bank account?","ACCTBANK004":"Are you having problems linking a bank account?","ACCTCREDIT003":"Are you trying to edit the expiration date on a credit or debit card?","ACCTMAILING001":"Are you trying to edit a mailing address?","ACCTBANK002":"Are you trying to remove a bank account from your PayPal account?","ACCTCREDIT002":"Are you trying to remove a credit or debit card from your PayPal account?","ACCTPHONE001":"Are you trying to edit a phone number?","PASSWORD001":"Are you trying to deactivate a security key?","yes":"Yes","no":"No"},"message":{"defaultOption":{"newLabel":"Select a topic from the above menu","label":"Select an issue above"}},"messageTopicSelections":{"searchTopics":{"header":"Select a topic to send us a message."}},"topic":{"tapLabelDescription":{"_message":[{"type":"literal","value":"Tap on a subtopic below to dive deeper into "},{"type":"variable","value":"topicName"},{"type":"literal","value":" topics."}]},"clickLabelDescription":{"_message":[{"type":"literal","value":"Click on a subtopic below to dive deeper into "},{"type":"variable","value":"topicName"},{"type":"literal","value":" topics."}]},"payPalGuide":"PayPal Help Guides","guideDescription":"Welcome to PayPal Help Guides! 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Or click 'I need help with something else'."},"taxHolds":{"pageHeaderLabel":"Hold details","taxIdHold":"Tax ID hold","addYourTaxId":"Add Your Tax ID","nonUS":{"confirmTaxpayerStatus":"Confirm Taxpayer Status","aboutThisHold":"About the tax ID hold","aboutThisHoldContent1":"Because of a change to US tax laws, we require your US tax ID when you receive $2500 USD or more for goods and services.","aboutThisHoldContent2":"Without it, we’re required to send 24% of your payments to the US Internal Revenue Service for any potential income tax due.","aboutThisHoldContent3":"Your payments are on hold to give you some time to confirm your US taxpayer status by adding your US tax ID or certifying your non-US tax residency status.","moreAboutThisTaxLaw":"More about this US tax law"},"nonUScp2100":{"addTaxId":"Confirm Your US Taxpayer Status"},"cp2100":{"addTaxId":"Confirm Your Tax Info"},"aboutThisHold":"About this hold","aboutThisHoldContent1":"Because of a change to tax laws, we require your tax ID when you receive $2500 or more for goods and services.","aboutThisHoldContent2":"Without it, we’re required to send 24% of your payments to the IRS for any potential income tax due.","aboutThisHoldContent3":"Your payments are on hold to give you some time to add your tax ID and avoid backup withholding.","next":{"heading":"What to do next","body":{"_message":[{"type":"literal","value":"Add your tax ID by "},{"type":"variable","value":"taxHoldsIRSWithholdDate"},{"type":"literal","value":" to end the tax ID hold and avoid 24% backup withholding for the IRS."}]},"nonUS":{"body":{"_message":[{"type":"literal","value":"Confirm your taxpayer status by "},{"type":"variable","value":"taxHoldsIRSWithholdDate"},{"type":"literal","value":" to end the tax ID hold and avoid 24% backup withholding."}]}}},"whatPaymentOnHold":"See what payments are on hold","moreAboutThisTaxLaw":"More about this tax law","helpfulArticles":"Helpful articles","pending":{"holdUpdating":"Tax ID hold - Updating","updatingYourAccount":"We’re updating your account","updatingNextStep":"Thanks for adding your tax ID. 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