Policy Updates

>> View all legal agreements

>> View upcoming policy updates

Past Policy Updates

This page shows important changes that were made to the PayPal service, its User Agreement, or other policies.

*For past policy updates earlier than March 2013, please view this pdf.

 

Changes to the User Agreement, Combined Financial Services Guide and Product Disclosure Statement and the Privacy Policy

Effective date: 12 February 2015

 

Set out below are the key changes to the User Agreement, the Combined Financial Services Guide and Product Disclosure Statement and the Privacy Policy.

Changes to the User Agreement

We have changed clause S5.1(b)(iii) of the Seller Protection Policy in our User Agreement to clarify that the PayPal Seller Protection Policy does not apply to a transaction if the item is delivered in person or picked up in person.

Changes to the Combined Financial Services Guide and Product Disclosure Statement

The Combined Financial Services Guide and Product Disclosure Statement is amended as follows:

  1. We have changed the standard rate for commercial transactions and inserted a new tier of pricing for sellers whose monthly sales volume is between $2,500.01 and $5,000.00 in clause 18.4 as follows:
     

    Rate type

    Monthly sales volume

    Domestic Transactions*^

    Cross-border Transactions*

    Website Payments Pro – Hosted Solution and API - Domestic Transactions^

    Website Payments Pro – Hosted Solution or API – Cross-border Transactions

    Virtual Terminal – Domestic Transactions^

    Virtual Terminal – Cross-border Transactions

    Standard rate

    -

    2.6% + fixed fee

    3.6% + fixed fee

    2.6% + fixed fee

    3.6% + fixed fee

    3.6% + fixed fee

    4.6% + fixed fee

    Merchant rates

    $2,500.01 - $5,000.00

    2.2% + fixed fee

    3.2% + fixed fee

    2.2% + fixed fee

    3.2% + fixed fee

    3.2% + fixed fee

    4.2% + fixed fee

     

  2. We have changed the rate for cross-border transactions for sellers using Website Payments Pro – Hosted Solution or API and whose monthly sales volume is $150,000.01 and over in clause 18.4 as underlined below:
     

    Rate type

    Monthly sales volume

    Domestic Transactions*^

    Cross-border Transactions*

    Website Payments Pro – Hosted Solution and API - Domestic Transactions^

    Website Payments Pro – Hosted Solution or API – Cross-border Transactions

    Virtual Terminal – Domestic Transactions^

    Virtual Terminal – Cross-border Transactions

    Merchant rates

    $150,000.01 and over

    1.1% + fixed fee

    2.1% + fixed fee

    1.5% + fixed fee

    2.5% + fixed fee

    2.5% + fixed fee

    3.5% + fixed fee

     

  3. We have changed the rate for receiving (selling) Domestic Transactions with PayPal Here via invoice in clause 18.5 as follows:
     

    Invoice

    2.6% + fixed fee

     

  4. We have updated examples 1, 2, 5 and 6 in clause 19 to reflect the changes to the rates for commercial transactions.


Changes to the Privacy Policy

The Privacy Policy is amended as follows:

  1. We have inserted the following bullet points under the heading ‘How we use the personal information we collect’:

“We may use your personal information to:

  • manage our risks and help identify and investigate illegal activity, such as fraud; and
  • design products and services.”
  1. We have replaced the bullet point on credit bureaus under the heading ‘How we share personal information with other parties’ with:

“Credit reporting bodies and collection agencies to report account information, as permitted by law. To request a credit report or other information about you from a credit reporting body, we will provide information to the credit reporting body that identifies you. PayPal discloses information to Veda Advantage, Dun and Bradstreet and Experian whose privacy policies and contact details are available on their website.”

 

 

Changes to the User Agreement, Combined Financial Services Guide and other policies

Effective date: 18 November 2014

Set out below are the key changes to the:

  1. Combined Financial Services Guide and Product Disclosure Statement
  2. User Agreement

 

Changes to the Combined Financial Services Guide and Product Disclosure Statement

The Combined Financial Services Guide and Product Disclosure Statement is amended as follows:

  1. We’ve inserted references in the table in clause 18.4 under the heading “Receiving (selling) fees” to clarify that:
    1. the standard rate applies to sales on the Gumtree website; and

    2. the monthly sales volume excludes sales on the Gumtree website.

  2. We have updated and replaced the heading before clause 18.15 with “Mass Payments and Payouts”.
  3. We have updated and replaced the first paragraph in clause 18.15 with the following:

    “18.15 Mass Payments and Payouts allow you to send payments to multiple recipients at once. The fee for Mass Payments and Payouts is 2% of the total payment amount.”
  4. We have removed the definition of “Mass Payments”.

 

Changes to the User Agreement

The User Agreement is amended as follows:

  1. We have inserted a new clause 7.2.e:

    “7.2.e. Review the relevant PayPal Buyer Protection Policies (available here) in which your target buyers are based, as these policies will apply to you if you sell to buyers in other countries.”
  2. We have removed the first paragraph in S3.1.
  3. We have updated and replaced S4.1 with the following:

    “S4.1 You must meet all the relevant basic and additional requirements to be eligible for PayPal Seller Protection:”

     

    Payments via eBay and outside of eBay (excluding Gumtree)

    Payments via Gumtree

    PayPal Seller Protection applies to Reversals based on:

    Unauthorised transactions or an item not received.

    Unauthorised transactions.

    Basic requirements

    1. The item purchased must be a physical, tangible good (except vehicles);
    2. You must respond to our requests for documentation and other information that is reasonably required by PayPal regarding a Reversal filed against you within the timeframe specified; and
    3. Your eligibility is not otherwise suspended.

    Additional requirements

    1. You receive payment via PayPal from a buyer’s PayPal account;
    2. You provide us with valid Proof of Shipment; and
    3. The item is sent to the address we specify on the payment notification or "Transaction Details Page" which can be accessed by logging in to your PayPal account.

    You receive a payment via PayPal through Gumtree from a buyer’s PayPal account.

  4. We have updated and replaced S5.1 with the following:

    “S5.1 The PayPal Seller Protection Policy will not apply to a transaction if:

    1. More than one payment is received for a single transaction;
    2. For payments via eBay and outside of eBay (excluding Gumtree):
      1. You combine items purchased through separate PayPal payments into a single shipment;
      2. You do not provide Proof of Shipment or respond to our requests for information in a timely manner;
      3. The item is hand delivered;
      4. The item is shipped to an address not listed on the “Transaction Details Page”; or
      5. Payment is made through guest checkout outside of eBay, PayPal Here, Email Payments and direct Credit Card payments through PayPal (including Virtual Terminal and Website Payments Pro – Hosted Solution or API)
    3. The item sold is an intangible good, travel tickets, quasi-cash, gift certificate, downloadable or streaming content, licence for digital content or a service;
    4. The item is a vehicle (including cars, motorcycles, caravans, boats and planes);
    5. The buyer claims the item is significantly not as described;
    6. You have not complied with the terms of this Agreement, any PayPal policy or any specific directions provided by us; or
    7. The buyer files a claim through a buyer protection policy other than the PayPal Buyer Protection Policy.”
  5. We have updated and replaced S12.1.i. with the following:

    “S12.1.i. Your purchase is not for:
    1. Vehicles (including cars, motorcycles, caravans, boats and planes);
    2. Real estate;
    3. Custom made items considered to be “significantly not as described”;
    4. Industrial machinery used in manufacturing;
    5. Items prohibited under our Acceptable Use Policy;
    6. eBay Items that breach or eBay's "Prohibited and Restricted Items and Services" policy (which will prevail in the event of any inconsistency with this policy);
    7. Items you collect in person or arrange to be collected on your behalf; or
    8. Quasi-cash items such as gift cards, pre-paid cards or deal vouchers;
    9. Items listed on Gumtree.”
  6. We have updated and replaced S12.1.j. with the following:

    “S12.1.j. You file a dispute in the PayPal Resolution Centre within 180 calendar days of the transaction and, in the event that the dispute remains unresolved, escalate the dispute to a claim within 20 calendar days of the date you filed the dispute;”
  7. We have updated and replaced S14.1 with the following:

    “S14.1 If you purchase an item using our Services where the item is not received or is “significantly not as described,” you may file a dispute in the Resolution Centre within 180 calendar days of the date of the transaction.”
  8. We have updated and replaced S16.1 with the following:

    “S16.1 Credit Card Chargeback rights, if applicable, may be broader than the PayPal Buyer Protection Policy. Chargeback rights are not limited to specific amounts per transaction and may cover intangible items.”

Changes to the User Agreement, Combined Financial Services Guide and other policies

Effective date: 24 September 2014

Set out below are the key changes to the:

  1. Recurring Payments and Billing Agreement
  2. Privacy Policy
  3. Combined Financial Services Guide and Product Disclosure Statement
  4. User Agreement

Changes to the Recurring Payments and Billing Agreement

We’ve updated and restructured the Recurring Payments and Billing Agreement. To view it, click here.

Changes to the Privacy Policy

The Privacy Policy is amended as follows:

  1. We have inserted the following sentence at the end of the first paragraph under the heading “How we collect information about you”:

    “We may also obtain information about you from third parties such as credit reporting bodies bureaus and identity verification services. If you open a premier or business account or apply for products and services offered to premier and business accounts, we may collect your commercial credit information from a credit reporting body.”
  2. We have replaced the last bullet point with the following under the heading “How we use the personal information we collect”:

    “confirm your identity for the purposes of the Anti-Money Laundering and Counter-Terrorism Act and assess applications or creditworthiness for premier or business accounts or products and services offered to premier or business accounts with third parties.”
  3. We have updated and replaced the bullet point on credit bureaus under the heading “How we share personal information with other parties” with:

    “Credit reporting bodies and collection agencies to report account information, as permitted by law. To request a credit report, we will provide information to the credit reporting body that identifies you. PayPal discloses information to Veda Advantage whose privacy policy and contact details are available from www.veda.com.au.”
  4. We have replaced the first paragraph under the heading “How you can access or change your personal information” with the following paragraph:

    “You can review and edit your personal information at any time by logging in to your account and reviewing your account settings and profile, or contacting us directly. In certain circumstances where we refuse to give you access or correct your information, we will write to you and explain our reasons.”
  5. We have inserted the following paragraph under the heading “Handling your complaints”:

    “If you are not satisfied with the outcome of your complaint, you may contact the Financial Ombudsman Service for most complaints about your credit information. Alternatively, you may contact the Office of the Australian Information Commissioner.”

Changes to the Combined Financial Services Guide and Product Disclosure Statement

The Combined Financial Services Guide and Product Disclosure Statement is amended as follows:

  1. We have removed the row with the heading “Your liability for received payments that are reversed” under clause 16.1.
  2. We have inserted a new clause 16.2 and amended the numbering of the clauses that follow:

    “16.2 Recovering owed funds: There is a risk you may not receive your payment where you owe us or our Related Bodies Corporate funds.

    Recovering owed funds

    When you receive a payment through our Services, usually we have not yet received payment in full from the buyer. From the time that you receive the payment, you will owe us an amount equivalent to the amount of the transaction (including any applicable fees imposed on us), and that liability will be cancelled only when we receive irrevocable payment in full. Events that could lead to us not receiving payment in full include:

    1. The funds received being later invalidated for any reason;
    2. The funds received being subject to a Chargeback;
    3. A Reversal occurring;
    4. Our determination under the PayPal Buyer Protection Policy or Payment Review that the funds received should be returned or reversed; or
    5. You having received payment from a PayPal account holder in another country and we determine under the PayPal Buyer Protection Policy of that country that the funds received should be returned or reversed.

    If you owe us or our Related Bodies Corporate any amounts you agree to allow us to recover these amounts by debiting your account promptly if we reasonably believe that we will not receive payment in full for any reason.

    If there are insufficient funds in your account balance to cover any money you owe us or our Related Bodies Corporate, these amounts become immediately due and payable. You authorise us to satisfy any monetary liability you owe us or our Related Bodies Corporate and which is notified to you by:

    1. Debiting your account at a later date;
    2. Debiting your selected Payment Method;
    3. Setting off the credit balance of any account you have with us or any monetary liability we owe you in and towards satisfaction of your monetary liability to us; or
    4. Any other legal means.

     

  3. We have removed the row with the heading “Recovering owed funds” under new clause 16.6.
  4. We have updated the first row of the table under clause 16.3 to the following:

    Linked or associated accounts

    We may limit your account if it is linked or associated with another account (including any PayPal or other account that you hold with a member of the eBay Inc corporate family) which has been limited or is not in good standing.

     

Changes to the User Agreement

The User Agreement is amended as follows:

  1. We have inserted a new clause 9.1 and amended the numbering of the clauses that follow:

    “9.1 By applying for and holding a premier or business account as a commercial user, you acknowledge that PayPal’s provision of immediately available value in most cases when a payment is made by a buyer is a provision of commercial credit as PayPal may not immediately receive value from the buyer. You understand that any payments may be subject to a Reversal and that (until full payment is received from the buyer) you can be called on to repay that value. You agree that applying for a premier or business account as a commercial user is applying for commercial credit to be provided to you and you agree that PayPal may seek a commercial credit report about you, including from Veda Advantage whose privacy policy and contact details are available from www.veda.com.au.”
  2. We have replaced the following paragraph to new clause 9.3:

    “PayPal, at its sole discretion, reserves the right to periodically retrieve and review a commercial credit report for any account and reserves the right to close an account based on information obtained during this credit review process. If you hold a premier or business account, for each day that you owe us any amount under clause 12, you are taken to apply for us to give you that financial accommodation. Usually we will not obtain a credit report in considering that application unless we believe that there has been some change in your business operations.”
  3. We have updated and replaced clause 12 with the following:

    “12.1 When you receive a payment through our Services, usually we have not yet received payment in full from the buyer. From the time that you receive the payment, you will owe us for the amount of the transaction (including any applicable fees imposed on us), and that liability will be cancelled only when we receive irrevocable payment in full. Events that could lead to us not receiving payment in full include:
    1. The funds received being later invalidated for any reason;

    2. The funds received being subject to a Chargeback;

    3. A Reversal occurring;

    4. Our determination under the PayPal Buyer Protection Policy or Payment Review that the funds received should be returned or reversed; or

    5. You having received payment from a PayPal account holder in another country and we determine under the PayPal Buyer Protection Policy of that country that the funds received should be returned or reversed.

    12.2 If you owe us or our Related Bodies Corporate any amounts you agree to allow us to recover these amounts by debiting your account promptly after we form a conclusion on reasonable grounds that we will not receive payment in full for any reason.

    12.3 If there are insufficient funds in your account to cover any money you owe us or our Related Bodies Corporate, these amounts become immediately due and payable. You authorise us to satisfy any monetary liability you owe us or our Related Bodies Corporate notified to you by:

    1. Debiting your account at a later date;
    2. Debiting your selected Payment Method;
    3. Setting off the credit balance of any account you have with us or any monetary liability we owe you in and towards satisfaction of your monetary liability to us; or
    4. Any other legal means.”
  4. We have updated and replaced clause 16.3 with the following:

    “16.3 We may limit access to sending, receiving or withdrawing funds from your account if it is linked or associated with another account (including any PayPal or other account that you hold with our Related Bodies Corporate) which has been limited or is not in good standing. We may determine your account is linked or associated with another account by comparing information such as names, email addresses or IP addresses.”

  5. We have updated and replaced the definition of “Related Bodies Corporate” to mean “A member of the eBay Inc corporate family”.

 

Changes to the User Agreement, Combined Financial Services Guide and other policies

Effective date: 20 May 2014

Set out below are the key changes to the:

  1. User Agreement
  2. Combined Financial Services Guide and Product Disclosure Statement
  3. Privacy Policy
  4. Recurring Payments and Billing Agreement
  5. PayPal Here Terms and Conditions

Changes to the User Agreement

The User Agreement is amended as follows:

  1. In clause 4.3 under the table heading “Counterfeit item claims” we have deleted the wording in the second column and replaced it with:

    COUNTERFEIT ITEM CLAIMS

    If you file a claim about a counterfeit item you may be required to obtain documentation from a qualified third party to substantiate your claim.

    It is against the law to possess or sell a counterfeit item.

  2. In clause 4.4 under the heading “Items may not be returned” we have deleted the wording in the second column and replaced it with:

    ITEMS MAY NOT BE RETURNED

    If your buyer files a claim about a counterfeit item they may be required to obtain documentation from a qualified third party to substantiate their claim. The payment may be reversed.

    It is against the law to sell a counterfeit item.

  3. We have inserted a new clause 9.2 and amended the numbering of the clauses that follow:

    “9.2 PayPal, at its sole discretion, reserves the right to periodically retrieve and review a business and/or consumer credit report for any account and reserves the right to close an account based on information obtained during this credit review process.”
  4. We have deleted clause 9.10.a and replaced it with:

    “9.10 Your use of the PayPal POS Functionality is dependent on you:
    1. Integrating your point of sale terminal to PayPal at your own cost;”
  5. We have inserted a new clause 9.14:

    Log In with PayPal

    9.14 If you offer Log In with PayPal, you must comply with any applicable terms when this functionality is made available to you, and any specifications in any integration manual or guideline. PayPal does not guarantee or otherwise represent the identity of any user of Log In with PayPal. PayPal will not share with you the personal and other account information of the user held by PayPal unless the user has consented to our disclosure of that information to you.”
  6. We have deleted clauses 10.13 and 10.22.
  7. We have inserted new clauses 10.29 to 10.38:

    Check In

    10.29 Check In allows you to make payments using the check-in function in the PayPal mobile application to pay with PayPal based on the sender’s proximity to the recipient’s location.

    10.30 When you Check In to pay a merchant, you authorise that merchant to take payment from your account. You may cancel the authorisation by Checking Out before the payment has been processed. We may restrict the total amount that merchant can take within a specific period at our discretion.

    Loyalty Cards

    10.31 You may store your merchant loyalty card numbers in your PayPal account for participating merchants. When you store your loyalty card numbers in your PayPal account, you will earn any rewards automatically at the time you make your payment to the merchant, without being required to present the loyalty card.

    10.32 It is your responsibility to ensure that you have entered in your loyalty card information correctly and that you update it as necessary. It is also your responsibility to ensure that you are receiving the rewards to which you are entitled.

    10.33 A merchant may also request your permission to add and manage their loyalty card in your PayPal wallet.

    10.34 PayPal is not responsible for managing your loyalty cards and any questions about your loyalty card or associated rewards program should be directed to the merchant that offers the card.

    10.35 PayPal is not liable to you in the event of a technical failure to deliver the loyalty card details to merchants. Loyalty card benefits may not be available when network connectivity between the merchant and PayPal is unavailable.

    Special Offers

    10.36 You may receive promotional offers from PayPal such as vouchers and other deals (together “Offers”) that can be applied to purchases you make at participating stores and websites using your PayPal account.

    10.37 To redeem an Offer, you must first save it to your PayPal account. Some Offers are saved automatically. The Offer applies to your next eligible purchase made through your PayPal account at the offering merchant, unless you mark the Offer for later use. Some Offers may apply to in-store checkout transactions, while other may be used solely for online transactions.

    10.38 Offer terms apply to refunds for items purchased using the Offer. The refunded amount may go back to the Offer, your Payment Method for the transaction, your PayPal Balance or a combination of the above. If you redeem an Offer with a discount and you seek a refund, you will receive the refund minus the discount value. Refunds are also subject to the merchant’s refund policy and applicable law.

    10.39 Offers may be subject to terms provided with the Offer. PayPal is not liable to you in the event of a technical failure to deliver the Offer details to the merchant or if you fail to user any Offer prior to expiration. PayPal is not responsible for Offer terms.”

  8. We have inserted a new clause 12.1.e:

    “12.1 When you receive a payment through our Services and the transaction is not eligible for the PayPal Seller Protection Policy, you will owe us for the amount of the transaction (including any applicable fees imposed on us) if:
    1. You have received payment from a PayPal account holder in another country and we determine under the PayPal Buyer Protection Policy of that country that the funds received should be returned or reversed.”
  9. We have inserted a new clause 16.4.v and amended the numbering of the clauses that follow:

    “16.4 The following is a non-exhaustive list of events which may lead to your account being limited:
    1. Failure to provide us with further information about you or your business activities that we may reasonably request; and/or”.
  10. We have replaced clause 16.8 with the following:

    “16.8 If we reasonably believe a risk still exists, we may take various actions to protect PayPal, eBay, our users, a third party, or you from Reversals, fees, fines, penalties, legal and/or regulatory risks and any other liability. The actions we may take include but are not limited to the following:

    1. Return funds to the sender and restore access to your account;
    2. Continue to limit your account access to protect us against the risk of Reversals, legal and/or regulatory risk or because we may be prohibited by law from releasing funds or unrestricting your account;
    3. Close your account by giving you notice and returning any funds held in your balance to you minus funds in dispute. If you are later determined to be entitled to funds in dispute we will return those funds to you; or
    4. Refuse to provide our Services to you in the future.”
  11. We have replaced clause 24 with the following:

    “24.1 Subject to clause 23 and except where liable by operation of a Consumer Guarantee:
    1. We and our Related Bodies Corporate will not be liable to you for any Consequential Loss or for loss or damage of any kind resulting from or in connection with negligence or breach of a term, condition or warranty that may otherwise be implied into this Agreement, including any such loss arising out of or in connection with our website, our Services or this Agreement; and
    2. To the extent that liability is not excluded by clause 24.1(a), in no event will PayPal’s liability for a claim arising out of this Agreement or our Services (when aggregated with PayPal’s liability for all other claims arising out of this Agreement and our Service) exceed the net fees and charges paid by you to us during the six (6) months immediately preceding the date on which the claim arises.

     24.2 To the extent permitted by law, our liability to you in respect of any breach of or failure to comply with any Consumer Guarantee is limited, at our option:

    1. In the case of goods, to their replacement, the supply of equivalent goods, their repair, or payment of the cost of doing any of those things.
    2. In the case of services, to resupplying the services or payment of the cost of their re supply.”
  12. We have inserted the following new definitions:

    Consequential Loss

    Any loss, damage or costs incurred by you that is indirect or consequential, as well as loss of revenue; loss of income; loss of business; loss of profits; loss of production; loss of or damage to goodwill or credit; loss of business reputation, future reputation or publicity; loss of use; loss of interest; losses arising from claims by third parties; loss of or damage to credit rating; loss of anticipated savings and/or loss or denial of opportunity.

    Consumer Guarantee

    A right or guarantee you may have under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (and any equivalent State or Territory legislation) or other rights in relation to the supply of goods or services (such as terms implied into a contract by the Australian Securities and Investments Commission Act 2001 (Cth) or any equivalent State or Territory legislation) that cannot lawfully be excluded.

  13. We have replaced clause S2.2 of the PayPal Seller and Buyer Protection Policies with the following:

    “S2.2 If you lose a “significantly not as described” claim because the item is counterfeit, you will not receive the item back in this instance.”
  14. We have replaced clause S5.1.k of the PayPal Seller and Buyer Protection Policies with the following:

    “S5.1 The PayPal Seller Protection Policy will not apply to a transaction if:

    1. Payment is made through guest checkout outside of eBay, PayPal Here, Email Payments and direct Credit Card payments through PayPal (including Virtual Terminal and Website Payments Pro – Hosted Solution or API).”
  15. We have deleted clauses S15.3 and S15.4 of the PayPal Buyer Protection Policy and replaced it with the following:

    “S15.3 If you file a “significantly not as described” claim including counterfeit item claims, we may require you to obtain documentation from a qualified third party to substantiate your claim at your expense.

    S15.4 If you file a “significantly not as described” claim, we may require you to ship the item at your expense to the seller, to us or to a third party designated by us.”

 

Changes to the Combined Financial Services Guide and Product Disclosure Statement

The Combined Financial Services Guide and Product Disclosure Statement is amended as follows:

  1. We have replaced clauses 18.5 and 18.6 with the following:

    “18.5 Fees for receiving (selling) Domestic Transactions with PayPal Here:

    PayPal Here Chip & PIN card reader

    1.95%

    PayPal check-in

    1.95%

    Manual key-in

    2.9% + fixed fee

    Invoice

    2.4% + fixed fee

    PayPal Here swiper*

    2.4% + fixed fee

    *The PayPal Here triangular swiper ceased availability in 2012.

    PayPal POS Functionality

    18.6 If you are approved for PayPal POS Functionality as set out in our User Agreement you will pay:

    Fees for receiving (selling) Domestic Transactions with PayPal POS Functionality*: 1.95%

    *If your sender funds your payment entirely or partially by a non-Australian Credit Card or non-Australian PayPal account you will incur an additional 1% processing fee on the amount funded by that card."

 

Changes to the Privacy Policy

The Privacy Policy is amended as follows:

  1. We have inserted the following sentence at the end of the first paragraph under the heading “How we collect information about you”:

    “If we allow you to link your loyalty card to your PayPal account in our mobile app, we may require you to provide to us your loyalty card number.”
  2. We have replaced the paragraphs under the heading “How we use Cookies” with the following:

    “When you access our website or use PayPal Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, "Flash cookies," or other local storage provided by your browser or associated applications (collectively "Cookies"). We use these technologies to recognise you as a customer; customise PayPal Services, content, and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across our sites and PayPal Services.

    You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our website and PayPal Services.

    Do Not Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not currently respond to DNT signals. We do, however, provide you notice of the tracking by advertisers and other third parties in our Privacy and Cookies policies.

    For more detailed information on our use of these technologies, please see our policy on Cookies, Web Beacons, and Similar Technologies.”
  3. We have inserted the following sentence to the last paragraph under the heading “How we use the personal information we collect”:

    “If all or some of your personal information is not collected, we may be unable to provide you with PayPal Services or a customised experience.”
  4. We have inserted the following bullet point under the heading “How we use the personal information we collect”:

    “We may use your personal information to:
    • verify your identity with third parties for the purposes of the Anti-Money Laundering and Counter-Terrorism Act, including credit reporting agencies such as Veda.”
  5. We have inserted the following paragraph under the heading “How we share personal information with other parties”:

    “If you link your loyalty card to your PayPal account in our mobile app, we may share your loyalty card number with the relevant merchant when you pay that merchant using PayPal. If you remove your loyalty card from your account, we will stop sharing this information.”

 

Changes to the Recurring Payments and Billing Agreement

The Recurring Payments and Billing Agreement is amended as follows:

  1. We have inserted a new clause 5 and amended the numbering of the clauses that follow:

    “In some cases, third party merchants may hold a small payment to verify your PayPal account. The hold is usually released within 3 to 5 days.”
  2. We have inserted the following paragraph under the heading “Payment Method Selection”:

    “In some cases, where you do not have the option to select a preferred Payment Method, your default payment method (your PayPal balance, linked bank account, debit card or credit card, in that order) will be used for the Recurring Payment.”
  3. We have inserted the following sentence under the heading “Cancelling Recurring Payments”:

    “To cancel a Future Payment, log in to your account, go to “Profile” then click “My settings” and “Change” beside “Log in with PayPal”.”

 

Changes to the PayPal Here Terms and Conditions

We’ve replaced the PayPal Here Terms and Conditions to coincide with the introduction of a new Chip and Pin card reader from 20 May 2014. This will replace the triangular swiper. To view the new PayPal Here terms and conditions, click here.

 

Changes to the User Agreement, Combined Financial Services Guide and other policies

Effective date: 25 February 2014

Set out below are the key changes to the:

  1. User Agreement
  2. Combined Financial Services Guide and Product Disclosure Statement
  3. Electronic Fund Transfer Rights and Error Resolution

Changes to the User Agreement

The User Agreement is amended as follows:

  1. We have deleted clause 10.16 and replaced it with the following clauses:

    “10.16 If a Personal Transaction payment is refunded, both the payment and the corresponding portion of applicable fees will be refunded. If you return funds through the “Send Money” tab, this will not be considered a refund and transaction fees will not be refunded.
    10.17 If you issue a full refund of the Commercial Transaction payment, we will retain the full fixed fee portion of the Commercial Transactions fee.
    10.18 If you issue a partial refund of the Commercial Transaction payment, we will retain the pro-rata share of the fixed fee portion of the Commercial Transaction fee.”
  2. We have inserted the following definitions in clause 27:

    Commercial Transaction

    Buying or selling goods or services. This includes payments received when you “Request Money” using our services.

    Personal Transaction

    Sending (using “Send Money”) and receiving money without making a purchase, i.e. the payment is not for goods or services.

Changes to the Combined Financial Services Guide and Product Disclosure Statement

The Combined Financial Services Guide and Product Disclosure Statement is amended as follows:

  1. Under clause 14.1 under the heading “Premier account”, we have removed “who do not have an Australian Business Number (ABN)”.
  2. We have deleted clause 16.3 and replaced it with the following:

    “16.3 Unavailability of our Services: Whilst we make every attempt to ensure our Services are available at all times, it is possible they may be rendered temporarily unavailable from time to time.”
  3. We have inserted a new clause 18.14 and amended the numbering of clauses that follow:

    Receiving eCheques
    18.14 Fees for receiving eCheque payments are based on payment currency and will not exceed the cap specified below.”

    Currency

    Cap

    Argentine Peso

    150 ARS

    Australian Dollar

    $50 AUD

    Brazilian Real

    75 BRL

    Canadian Dollar

    $45 CAD

    Czech Koruna

    850 CZK

    Danish Krone

    250 DKK

    Euro

    €35 EUR

    Hong Kong Dollar

    $330 HKD

    Hungarian Forint

    9250 HUF

    Israeli Shekel

    160 ILS

    Japanese Yen

    ¥4000 JPY

    Mexican Peso

    $540 MXN

    New Zealand Dollar

    $60 NZD

    Norwegian Krone

    270 NOK

    Philippine Peso

    1900 PHP

    Polish Zlotych

    140 PLN

    Russian Ruble

    1400 RUB

    Singapore Dollar

    $60 SGD

    Swedish Krona

    320 SEK

    Swiss Franc

    50 CHF

    Taiwan New Dollar

    1350 TWD

    Thai Baht

    1400 THB

    UK Pounds Sterling

    £30 GBP

    US Dollar

    $45 USD

  4. We have inserted a new clause 18.16 and amended the numbering of clauses that follow:

    Commercial Transaction refund fee

    18.16 If you issue a full refund of the Commercial Transaction payment, we will retain the full fixed fee portion of the Commercial Transaction fee. Your buyer’s account will be credited with the full amount of the Commercial Transaction payment. We will debit your account with the amount initially credited to your account in connection with the Commercial Transaction payment and the full fixed fee portion of the Commercial Transaction fee.

    18.17 If you issue a partial refund of the Commercial Transaction payment, we will retain the pro-rata share of the fixed fee portion of the Commercial Transaction fee. Your buyer’s account will be credited with the amount you specify. We will debit your account with the pro-rata share of the amount initially credited to your account in connection with the Commercial Transaction payment and the pro-rata share of the fixed fee portion of the Commercial Transaction fee. Please refer to clause 19.6 and 19.7 for examples on the Commercial Transaction refund fee.”
  5. We have inserted new examples in clauses 19.6 and 19.7:

    “19.6 Example 5 – Full refund of a Commercial Transaction payment

    The following is an example of the refund fee for a full refund of a Commercial Transaction payment from a buyer in Australia:

    1. Amount from the buyer: $100 AUD
    2. Seller will receive: $97.30 AUD ($100 AUD less $2.40 AUD variable fee and $0.30 fixed fee)
    3. 100% refund, buyer will receive: $100 AUD
    4. Seller will be debited: $97.60 AUD (the amount initially credited to your account $97.30 AUD plus the $0.30 fixed fee)

    19.7 Example 6 – Partial refund of a Commercial Transaction payment

    The following is an example of the refund fee for a partial refund of a Commercial Transaction payment from a buyer in Australia:

    1. Amount sent: $100 AUD
    2. Seller will receive: $97.30 AUD ($100 AUD less $2.40 AUD variable fee and $0.30 fixed fee)
    3. 50% refund, buyer will receive: $50 AUD
    4. Seller will be debited: $48.80 AUD [$48.65 AUD (50% of the amount initially credited to your account) plus $0.15 (50% of the $0.30 fixed fee)]”
  6. We have updated the following definitions in Part 3: Definitions:

    Commercial Transaction

    Buying or selling goods or services. This includes payments received when you “Request Money” using our services.

    Personal Transaction

    Sending (using “Send Money”) and receiving money without making a purchase, i.e. the payment is not for goods or services.

    Reversal

    A payment that you received which PayPal returns to the sender or a third party because:

    1. A Chargeback was received;
    2. A claim is successfully filed via the PayPal Resolution Centre; or
    3. The transaction was unauthorised.

Changes to the Electronic Fund Transfer Rights and Error Resolution

The Electronic Fund Transfer Rights and Error Resolution is amended as follows:

  1. We have deleted clause 6 and amended the numbering of clauses that follow.

 

Changes to the User Agreement

Effective date: 11 October 2013

 

Set out below are the key changes to the User Agreement.

These amendments affect users who seek protection under the PayPal Seller Protection Policy.

 

Changes to the User Agreement

The User Agreement is amended as follows:

  1. We have replaced the definition of “Reversal” under section 27.1 with the following:

    Reversal

    A payment that you received which PayPal returns to the sender or another third party because:

    • A Chargeback was received,

    • A claim is successfully filed via the PayPal Resolution Centre, or

    • The transaction was unauthorised.

  2. We have deleted S2.1 and S2.2 and amended the numbering of the clauses that follow.
  3. We have inserted a new heading “What is the PayPal Seller Protection Policy?” and inserted the following new clauses S3.1 and S3.2:

    What is the PayPal Seller Protection Policy?

    S3.1 The PayPal Seller Protection Policy applies to Reversals that are based on:
    • Unauthorised transactions; or
    • An item not received.

    PayPal Seller Protection is available for eligible payments via eBay and outside of eBay.

    S3.2 If PayPal deems that you meet all necessary requirements for the PayPal Seller Protection Policy, PayPal will reimburse you for the full amount on an eligible payment and waive the Chargeback fee, if applicable.”

  4. We have deleted clause S3.1 under the heading “Eligibility” and replaced it with:

    “S43.1 You must meet all of these requirements to be eligible for PayPal Seller Protection:

    1. The item purchased must be a physical, tangible good (except vehicles);
    2. You receive payment via PayPal from a buyer’s PayPal account;
    3. You provide us with valid Proof of Shipment;
    4. The item is sent to the address we specify on the payment notification or "Transaction Details Page" which can be accessed by logging in to your PayPal account;
    5. You must respond to our requests for documentation and other information that is reasonably required by PayPal regarding a Reversal filed against you within the timeframe specified; and
    6. Your eligibility is not otherwise suspended.”
  5. We have amended S4.1 to S5.1 and have replaced the following clauses:

    “a. You combine items purchased through separate PayPal payments into a single shipment;
    b. More than one payment is received for a single transaction;”
  6. We have amended S4.1 to S5.1 and have replaced the following clause:

    “d. The item sold is an intangible good, travel tickets, quasi-cash, gift certificate, downloadable or streaming content, licence for digital content or a service;
    e. The item is a vehicle (including cars, motorcycles, caravans, boats and planes);”

  7. We have inserted a new clause 5.1.k.:

    “k. Payment is made through guest checkout, PayPal Here, Email Payments and direct Credit Card payments through PayPal (including Virtual Terminal and Website Payments Pro – Hosted Solution or API).”
  8. We have inserted a new heading “Suspension” and inserted clauses S6.1 to S6.5:

    Suspension

    S6.1 We may suspend your eligibility for PayPal Seller Protection if we hold a reasonable belief that there is an increased risk associated with your account. In assessing a risk, we will consider the:

    • Total monetary amount and/or number of Reversals issued against your PayPal account;

    • Reasonable risk of your account to the integrity of PayPal and our system; and

    • Potential losses occurring to us or our users.

    S6.2 We may suspend your eligibility for PayPal Seller Protection if it is linked or associated with another account which has been suspended.

    S6.3 We will lift the suspension provided we no longer hold a reasonable belief that there is an increased risk associated with your account.

    S6.4 If we reasonably believe a risk still exists, we may in our sole discretion, require you to take certain action in order to lift the suspension of your eligibility for PayPal Seller Protection. You must follow our directions as reasonably required by PayPal within the timeframe specified.

    S6.5 We will notify you by email if we suspend or lift the suspension of your eligibility for PayPal Seller Protection.”

  9. We have deleted clause S6.1 under the heading “Exclusions” and replaced it with the following clauses:

    “S8.1 If we reasonably determine, having considered all relevant circumstances, that you have abused the PayPal Seller Protection Policy, we may at our sole discretion exclude you from the PayPal Seller Protection Policy or take any other actions pursuant to this Agreement. We will notify you if you are excluded.

    S8.2 If you receive payment under PayPal Seller Protection which you are not entitled or eligible to receive, the payments are repayable immediately by you and may be recovered as a debt due and payable to PayPal. PayPal may also exercise its rights under clause 12.2 and clause 12.3 in respect of any amounts payable by you under this clause.”

 

Changes to the Privacy Policy

Effective Date: 7 August 2013

Set out below are the key changes to the Privacy Policy.

See the new policy in full.

The sections added or most substantively changed are:

Your Privacy Rights. We’ve added an introductory paragraph, “Your Privacy Rights”, to explain that our Privacy Policy details our commitment to you regarding how we use your information. Our long standing core privacy principle is that we do not share your information with third parties for their marketing purposes without your consent.

How we use Cookies. We’ve changed this section to broaden the definition of the types of technologies that now exist and will likely continue to be developed. We’ve clarified that our Cookies are encoded and that you are free to decline them. Further, the primary purpose of our Cookies is to provide security and fraud support to protect the PayPal community.

How we use the personal information we collect. In this section, we’ve clarified our ability to contact you by phone and SMS to help us be more efficient in contacting you and to leverage technology to improve your experience.

How we share personal information with other parties. In this section, we’ve changed our law enforcement notification section to include other legal processes or requirements applicable to PayPal or its affiliates.

Using Log In with PayPal. We’ve added a new section on “Log In with PayPal”, our new product which enables you to log in to participating third party websites using your PayPal log in credentials. Log In with PayPal asks you before sharing information with participating third party websites and aims to improve your Internet experience.

How you can access or change your personal information. In this section, we’ve added a statement on our data retention policy, detailing the circumstances that allow us to maintain data on otherwise closed accounts.

How you can contact us about privacy questions. We’ve added information on how you can report a privacy complaint.

 

Changes to the User Agreement, Combined Financial Services Guide and Product Disclosure Statement and other policies

Effective date: 16 July 2013

 

Set out below are the key changes to the following agreements and policies:

  1. User Agreement
  2. Combined Financial Services Guide and Product Disclosure Statement

Changes to the User Agreement

The User Agreement is amended as follows:

  1. We have inserted a new heading “PayPal POS Functionality” and inserted the following new clauses 9.8 to 9.12:

    PayPal POS Functionality

    9.8 PayPal POS Functionality is only available for merchants who have a physical store.

    9.9 Your use of the PayPal POS Functionality is dependent on you:
    a. Integrating ePOS Provider software to your point of sale terminal at your own cost;
    b. Holding a valid business account in good standing; and
    c. Obtaining approval by PayPal.

    9.10 We will determine in our sole discretion whether you are approved to use the PayPal POS Functionality. Notwithstanding any other right we have under this Agreement, we, in our sole discretion, may immediately revoke your approval to use the PayPal POS Functionality.

    9.11 Your use of PayPal POS Functionality shall be limited to processing Check In transactions at your physical store within Australia.

    9.12 If you are approved for PayPal POS Functionality, you agree to include the PayPal acceptance logo in a prominent location at the public entrance to your physical store and in the proximity of the point of sale location within the store. PayPal will provide the point of sale materials, including adhesive decals and counter signs to be used by you at our direction.”
  2. We have inserted a new clause 10.13 and amended the numbering of clauses that follow:

    “10.13 When you Check In to pay a merchant, you authorise that merchant to take payment from your account. We may restrict the total amount that merchant can take within a specific period at our discretion.”
  3. We have inserted a new clause 10.20:

    “10.20 When you Check In to authorise a merchant to take payment from your account, you may cancel the authorisation by Checking Out before the payment has been completed.”
  4. We have inserted the following new definitions in clause 27:

Check In

Authorising a merchant, using the PayPal mobile app, to carry out certain PayPal account transactions.

Check Out

The removal of the authorisation, using the PayPal mobile app, to carry out certain PayPal account transactions.

ePOS Provider

The electronic point of sale systems which are compatible and approved with PayPal POS Functionality as set out within the “Sell in person” page of our website.

PayPal Here

The service that allows business and premier account holders to accept payments using the PayPal Here app via select smartphones, tablets or other devices in accordance with the PayPal Here Terms and Conditions.

PayPal POS Functionality

Any functionality provided by PayPal used exclusively through a point of sale terminal that enables you to receive payment for goods and services in your PayPal business account.

  1. We have deleted clause S10.1.C.iii. under the heading “Eligibility” of the PayPal Buyer Protection Policy.
  2. We have deleted clause S10.1.c.iv. under the heading “Eligibility” of the PayPal Buyer Protection Policy and replaced it with:

    “iii. The “Send Money” tab choosing “Goods or services” on our website or mobile app,”

Changes to the Combined Financial Services Guide and Product Disclosure Statement

The Combined Financial Services Guide and Product Disclosure Statement is amended as follows:

  1. We have replaced the first dot point under the heading “Our right to hold funds” under clause 16.2 to:

    “You authorise us to make any Reversals, refunds or payments from the held funds in accordance with our User Agreement. You will not be able to access any funds subject to a hold.”
  2. We have inserted a new heading “PayPal POS Functionality” and inserted the following new clause 18.6, and amended the numbering of those clauses that follow:

    PayPal POS Functionality

    18.6 If you are approved for PayPal POS Functionality as set out in our User Agreement, and are confirmed as a provider of food and beverage services, such as quick service restaurants and cafes, you will pay:

    Fees for receiving (selling) Domestic Transactions with PayPal POS Functionality*: 2%

    *If your sender funds your payment entirely or partially by a non-Australian Credit Card or non-Australian PayPal account you will incur an additional 1% processing fee on the amount funded by that card.”
  3. We have updated the “PayPal Here” definition with the following:

PayPal Here

The service that allows business and premier account holders to accept payments using the PayPal Here app via select smartphones, tablets or other devices in accordance with the PayPal Here Terms and Conditions.

  1. We have inserted the following new definition under “Part 3: Definitions”:

PayPal POS Functionality

Any functionality provided by PayPal used exclusively through a point of sale terminal that enables you to receive payment for goods and services in your PayPal business account.

 

Changes to User Agreement, Combined Financial Services and Product Disclosure Statement and other policies

Effective Date: Mar 20, 2013

 

Changes to the User Agreement, Combined Financial Services Guide and Product Disclosure Statement and other policies

Set out below are the key changes to the following agreements and policies:

  1. User Agreement
  2. Combined Financial Services Guide and Product Disclosure Statement
  3. Electronic Fund Transfer Rights and Error Resolution
  4. Fees Policy

These amendments affect all users. To see the proposed policies in full, please click on the links above.

Key changes

  1. We now subscribe to the ePayments Code which regulates electronic payment facilities in Australia. We have amended the User Agreement and the Electronic Fund Transfer Rights and Error Resolution to reflect the ePayments Code. If you would like more information about the ePayments Code, please visit the Australian Securities and Investments Commission website at http://www.asic.gov.au/asic/asic.nsf/byheadline/ePayments-Code.
  2. We’ve also made our agreements and policies clearer and easier to read.

Changes to the User Agreement

The User Agreement includes the following changes:

Counterfeit claims

PayPal may now require that buyers offer the item for collection by the seller when the buyer believes the goods are counterfeit.

ePayments Code

  1. We warrant that we will comply with the ePayments Code.
  2. We have added a provision regarding your liability if the PayPal service malfunctions.

PayPal Buyer Protection Policy

You may be excluded from the PayPal Buyer Protection Policy if we reasonably determine that you have lodged an excessive or unreasonable number of claims.

Insolvency Event

We have added a definition for Insolvency Event and included it in the list of non-exhaustive events which may lead to your account being limited in clause 16.

Changes to the Combined Financial Services Guide and Product Disclosure Statement

The Combined Financial Services Guide and Product Disclosure Statement includes the following changes:

Currency conversion

We have inserted the following sentences in clause 12.8:

  1. A right to opt out of the PayPal currency conversion by selecting Other Conversion options on the “Review Your Information” page during checkout.
  2. Where your payment is funded by a credit card and involves a currency conversion, by entering into this agreement, you consent to and authorise PayPal to convert the currency in place of your credit card.

 

Fees

We have changed the way our fees are set out. Our fees have not changed.

Changes to the Electronic Fund Transfer Rights and Error Resolution Policy

As required by the ePayments Code, the Electronic Fund Transfer Rights and Error Resolution Policy now sets out:

  • When you are and are not liable for loss arising from an unauthorised transaction; and
  • Limits on your liability for losses arising from an unauthorised transaction.

Deletion of the Fees Policy

The content of the Fees Policy is contained in the “Fees and charges” section of the Combined Financial Services Guide and Product Disclosure Statement. This section replaces the Fees Policy. Accordingly, the Fees Policy has been deleted and is no longer effective. Our fees have not changed.