Policy Updates

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Past Policy Updates

This page shows important changes that were made to the PayPal service, its User Agreement, or other policies.

 

*For past policy updates earlier than March 2013, please view this pdf.

 

Changes to the User Agreement, Combined Financial Services Guide and other policies

Effective date: 25 February 2014

Set out below are the key changes to the:

  1. User Agreement
  2. Combined Financial Services Guide and Product Disclosure Statement
  3. Electronic Fund Transfer Rights and Error Resolution

Changes to the User Agreement

The User Agreement is amended as follows:

  1. We have deleted clause 10.16 and replaced it with the following clauses:

    “10.16 If a Personal Transaction payment is refunded, both the payment and the corresponding portion of applicable fees will be refunded. If you return funds through the “Send Money” tab, this will not be considered a refund and transaction fees will not be refunded.
    10.17 If you issue a full refund of the Commercial Transaction payment, we will retain the full fixed fee portion of the Commercial Transactions fee.
    10.18 If you issue a partial refund of the Commercial Transaction payment, we will retain the pro-rata share of the fixed fee portion of the Commercial Transaction fee.”
  2. We have inserted the following definitions in clause 27:

    Commercial Transaction

    Buying or selling goods or services. This includes payments received when you “Request Money” using our services.

    Personal Transaction

    Sending (using “Send Money”) and receiving money without making a purchase, i.e. the payment is not for goods or services.

Changes to the Combined Financial Services Guide and Product Disclosure Statement

The Combined Financial Services Guide and Product Disclosure Statement is amended as follows:

  1. Under clause 14.1 under the heading “Premier account”, we have removed “who do not have an Australian Business Number (ABN)”.
  2. We have deleted clause 16.3 and replaced it with the following:

    “16.3 Unavailability of our Services: Whilst we make every attempt to ensure our Services are available at all times, it is possible they may be rendered temporarily unavailable from time to time.”
  3. We have inserted a new clause 18.14 and amended the numbering of clauses that follow:

    Receiving eCheques
    18.14 Fees for receiving eCheque payments are based on payment currency and will not exceed the cap specified below.”

    Currency

    Cap

    Argentine Peso

    150 ARS

    Australian Dollar

    $50 AUD

    Brazilian Real

    75 BRL

    Canadian Dollar

    $45 CAD

    Czech Koruna

    850 CZK

    Danish Krone

    250 DKK

    Euro

    €35 EUR

    Hong Kong Dollar

    $330 HKD

    Hungarian Forint

    9250 HUF

    Israeli Shekel

    160 ILS

    Japanese Yen

    ¥4000 JPY

    Mexican Peso

    $540 MXN

    New Zealand Dollar

    $60 NZD

    Norwegian Krone

    270 NOK

    Philippine Peso

    1900 PHP

    Polish Zlotych

    140 PLN

    Russian Ruble

    1400 RUB

    Singapore Dollar

    $60 SGD

    Swedish Krona

    320 SEK

    Swiss Franc

    50 CHF

    Taiwan New Dollar

    1350 TWD

    Thai Baht

    1400 THB

    UK Pounds Sterling

    £30 GBP

    US Dollar

    $45 USD

  4. We have inserted a new clause 18.16 and amended the numbering of clauses that follow:

    Commercial Transaction refund fee

    18.16 If you issue a full refund of the Commercial Transaction payment, we will retain the full fixed fee portion of the Commercial Transaction fee. Your buyer’s account will be credited with the full amount of the Commercial Transaction payment. We will debit your account with the amount initially credited to your account in connection with the Commercial Transaction payment and the full fixed fee portion of the Commercial Transaction fee.

    18.17 If you issue a partial refund of the Commercial Transaction payment, we will retain the pro-rata share of the fixed fee portion of the Commercial Transaction fee. Your buyer’s account will be credited with the amount you specify. We will debit your account with the pro-rata share of the amount initially credited to your account in connection with the Commercial Transaction payment and the pro-rata share of the fixed fee portion of the Commercial Transaction fee. Please refer to clause 19.6 and 19.7 for examples on the Commercial Transaction refund fee.”
  5. We have inserted new examples in clauses 19.6 and 19.7:

    “19.6 Example 5 – Full refund of a Commercial Transaction payment

    The following is an example of the refund fee for a full refund of a Commercial Transaction payment from a buyer in Australia:

    1. Amount from the buyer: $100 AUD
    2. Seller will receive: $97.30 AUD ($100 AUD less $2.40 AUD variable fee and $0.30 fixed fee)
    3. 100% refund, buyer will receive: $100 AUD
    4. Seller will be debited: $97.60 AUD (the amount initially credited to your account $97.30 AUD plus the $0.30 fixed fee)

    19.7 Example 6 – Partial refund of a Commercial Transaction payment

    The following is an example of the refund fee for a partial refund of a Commercial Transaction payment from a buyer in Australia:

    1. Amount sent: $100 AUD
    2. Seller will receive: $97.30 AUD ($100 AUD less $2.40 AUD variable fee and $0.30 fixed fee)
    3. 50% refund, buyer will receive: $50 AUD
    4. Seller will be debited: $48.80 AUD [$48.65 AUD (50% of the amount initially credited to your account) plus $0.15 (50% of the $0.30 fixed fee)]”
  6. We have updated the following definitions in Part 3: Definitions:

    Commercial Transaction

    Buying or selling goods or services. This includes payments received when you “Request Money” using our services.

    Personal Transaction

    Sending (using “Send Money”) and receiving money without making a purchase, i.e. the payment is not for goods or services.

    Reversal

    A payment that you received which PayPal returns to the sender or a third party because:

    1. A Chargeback was received;
    2. A claim is successfully filed via the PayPal Resolution Centre; or
    3. The transaction was unauthorised.

Changes to the Electronic Fund Transfer Rights and Error Resolution

The Electronic Fund Transfer Rights and Error Resolution is amended as follows:

  1. We have deleted clause 6 and amended the numbering of clauses that follow.

 

Changes to the User Agreement

Effective date: 11 October 2013

 

Set out below are the key changes to the User Agreement.

These amendments affect users who seek protection under the PayPal Seller Protection Policy.

 

Changes to the User Agreement

The User Agreement is amended as follows:

  1. We have replaced the definition of “Reversal” under section 27.1 with the following:

    Reversal

    A payment that you received which PayPal returns to the sender or another third party because:

    • A Chargeback was received,

    • A claim is successfully filed via the PayPal Resolution Centre, or

    • The transaction was unauthorised.

  2. We have deleted S2.1 and S2.2 and amended the numbering of the clauses that follow.
  3. We have inserted a new heading “What is the PayPal Seller Protection Policy?” and inserted the following new clauses S3.1 and S3.2:

    What is the PayPal Seller Protection Policy?

    S3.1 The PayPal Seller Protection Policy applies to Reversals that are based on:
    • Unauthorised transactions; or
    • An item not received.

    PayPal Seller Protection is available for eligible payments via eBay and outside of eBay.

    S3.2 If PayPal deems that you meet all necessary requirements for the PayPal Seller Protection Policy, PayPal will reimburse you for the full amount on an eligible payment and waive the Chargeback fee, if applicable.”

  4. We have deleted clause S3.1 under the heading “Eligibility” and replaced it with:

    “S43.1 You must meet all of these requirements to be eligible for PayPal Seller Protection:

    1. The item purchased must be a physical, tangible good (except vehicles);
    2. You receive payment via PayPal from a buyer’s PayPal account;
    3. You provide us with valid Proof of Shipment;
    4. The item is sent to the address we specify on the payment notification or "Transaction Details Page" which can be accessed by logging in to your PayPal account;
    5. You must respond to our requests for documentation and other information that is reasonably required by PayPal regarding a Reversal filed against you within the timeframe specified; and
    6. Your eligibility is not otherwise suspended.”
  5. We have amended S4.1 to S5.1 and have replaced the following clauses:

    “a. You combine items purchased through separate PayPal payments into a single shipment;
    b. More than one payment is received for a single transaction;”
  6. We have amended S4.1 to S5.1 and have replaced the following clause:

    “d. The item sold is an intangible good, travel tickets, quasi-cash, gift certificate, downloadable or streaming content, licence for digital content or a service;
    e. The item is a vehicle (including cars, motorcycles, caravans, boats and planes);”

  7. We have inserted a new clause 5.1.k.:

    “k. Payment is made through guest checkout, PayPal Here, Email Payments and direct Credit Card payments through PayPal (including Virtual Terminal and Website Payments Pro – Hosted Solution or API).”
  8. We have inserted a new heading “Suspension” and inserted clauses S6.1 to S6.5:

    Suspension

    S6.1 We may suspend your eligibility for PayPal Seller Protection if we hold a reasonable belief that there is an increased risk associated with your account. In assessing a risk, we will consider the:

    • Total monetary amount and/or number of Reversals issued against your PayPal account;

    • Reasonable risk of your account to the integrity of PayPal and our system; and

    • Potential losses occurring to us or our users.

    S6.2 We may suspend your eligibility for PayPal Seller Protection if it is linked or associated with another account which has been suspended.

    S6.3 We will lift the suspension provided we no longer hold a reasonable belief that there is an increased risk associated with your account.

    S6.4 If we reasonably believe a risk still exists, we may in our sole discretion, require you to take certain action in order to lift the suspension of your eligibility for PayPal Seller Protection. You must follow our directions as reasonably required by PayPal within the timeframe specified.

    S6.5 We will notify you by email if we suspend or lift the suspension of your eligibility for PayPal Seller Protection.”

  9. We have deleted clause S6.1 under the heading “Exclusions” and replaced it with the following clauses:

    “S8.1 If we reasonably determine, having considered all relevant circumstances, that you have abused the PayPal Seller Protection Policy, we may at our sole discretion exclude you from the PayPal Seller Protection Policy or take any other actions pursuant to this Agreement. We will notify you if you are excluded.

    S8.2 If you receive payment under PayPal Seller Protection which you are not entitled or eligible to receive, the payments are repayable immediately by you and may be recovered as a debt due and payable to PayPal. PayPal may also exercise its rights under clause 12.2 and clause 12.3 in respect of any amounts payable by you under this clause.”

 

Changes to the Privacy Policy

Effective Date: 7 August 2013

Set out below are the key changes to the Privacy Policy.

See the new policy in full.

The sections added or most substantively changed are:

Your Privacy Rights. We’ve added an introductory paragraph, “Your Privacy Rights”, to explain that our Privacy Policy details our commitment to you regarding how we use your information. Our long standing core privacy principle is that we do not share your information with third parties for their marketing purposes without your consent.

How we use Cookies. We’ve changed this section to broaden the definition of the types of technologies that now exist and will likely continue to be developed. We’ve clarified that our Cookies are encoded and that you are free to decline them. Further, the primary purpose of our Cookies is to provide security and fraud support to protect the PayPal community.

How we use the personal information we collect. In this section, we’ve clarified our ability to contact you by phone and SMS to help us be more efficient in contacting you and to leverage technology to improve your experience.

How we share personal information with other parties. In this section, we’ve changed our law enforcement notification section to include other legal processes or requirements applicable to PayPal or its affiliates.

Using Log In with PayPal. We’ve added a new section on “Log In with PayPal”, our new product which enables you to log in to participating third party websites using your PayPal log in credentials. Log In with PayPal asks you before sharing information with participating third party websites and aims to improve your Internet experience.

How you can access or change your personal information. In this section, we’ve added a statement on our data retention policy, detailing the circumstances that allow us to maintain data on otherwise closed accounts.

How you can contact us about privacy questions. We’ve added information on how you can report a privacy complaint.

 

Changes to the User Agreement, Combined Financial Services Guide and Product Disclosure Statement and other policies

Effective date: 16 July 2013

 

Set out below are the key changes to the following agreements and policies:

  1. User Agreement
  2. Combined Financial Services Guide and Product Disclosure Statement

Changes to the User Agreement

The User Agreement is amended as follows:

  1. We have inserted a new heading “PayPal POS Functionality” and inserted the following new clauses 9.8 to 9.12:

    PayPal POS Functionality

    9.8 PayPal POS Functionality is only available for merchants who have a physical store.

    9.9 Your use of the PayPal POS Functionality is dependent on you:
    a. Integrating ePOS Provider software to your point of sale terminal at your own cost;
    b. Holding a valid business account in good standing; and
    c. Obtaining approval by PayPal.

    9.10 We will determine in our sole discretion whether you are approved to use the PayPal POS Functionality. Notwithstanding any other right we have under this Agreement, we, in our sole discretion, may immediately revoke your approval to use the PayPal POS Functionality.

    9.11 Your use of PayPal POS Functionality shall be limited to processing Check In transactions at your physical store within Australia.

    9.12 If you are approved for PayPal POS Functionality, you agree to include the PayPal acceptance logo in a prominent location at the public entrance to your physical store and in the proximity of the point of sale location within the store. PayPal will provide the point of sale materials, including adhesive decals and counter signs to be used by you at our direction.”
  2. We have inserted a new clause 10.13 and amended the numbering of clauses that follow:

    “10.13 When you Check In to pay a merchant, you authorise that merchant to take payment from your account. We may restrict the total amount that merchant can take within a specific period at our discretion.”
  3. We have inserted a new clause 10.20:

    “10.20 When you Check In to authorise a merchant to take payment from your account, you may cancel the authorisation by Checking Out before the payment has been completed.”
  4. We have inserted the following new definitions in clause 27:

Check In

Authorising a merchant, using the PayPal mobile app, to carry out certain PayPal account transactions.

Check Out

The removal of the authorisation, using the PayPal mobile app, to carry out certain PayPal account transactions.

ePOS Provider

The electronic point of sale systems which are compatible and approved with PayPal POS Functionality as set out within the “Sell in person” page of our website.

PayPal Here

The service that allows business and premier account holders to accept payments using the PayPal Here app via select smartphones, tablets or other devices in accordance with the PayPal Here Terms and Conditions.

PayPal POS Functionality

Any functionality provided by PayPal used exclusively through a point of sale terminal that enables you to receive payment for goods and services in your PayPal business account.

  1. We have deleted clause S10.1.C.iii. under the heading “Eligibility” of the PayPal Buyer Protection Policy.
  2. We have deleted clause S10.1.c.iv. under the heading “Eligibility” of the PayPal Buyer Protection Policy and replaced it with:

    “iii. The “Send Money” tab choosing “Goods or services” on our website or mobile app,”

Changes to the Combined Financial Services Guide and Product Disclosure Statement

The Combined Financial Services Guide and Product Disclosure Statement is amended as follows:

  1. We have replaced the first dot point under the heading “Our right to hold funds” under clause 16.2 to:

    “You authorise us to make any Reversals, refunds or payments from the held funds in accordance with our User Agreement. You will not be able to access any funds subject to a hold.”
  2. We have inserted a new heading “PayPal POS Functionality” and inserted the following new clause 18.6, and amended the numbering of those clauses that follow:

    PayPal POS Functionality

    18.6 If you are approved for PayPal POS Functionality as set out in our User Agreement, and are confirmed as a provider of food and beverage services, such as quick service restaurants and cafes, you will pay:

    Fees for receiving (selling) Domestic Transactions with PayPal POS Functionality*: 2%

    *If your sender funds your payment entirely or partially by a non-Australian Credit Card or non-Australian PayPal account you will incur an additional 1% processing fee on the amount funded by that card.”
  3. We have updated the “PayPal Here” definition with the following:

PayPal Here

The service that allows business and premier account holders to accept payments using the PayPal Here app via select smartphones, tablets or other devices in accordance with the PayPal Here Terms and Conditions.

  1. We have inserted the following new definition under “Part 3: Definitions”:

PayPal POS Functionality

Any functionality provided by PayPal used exclusively through a point of sale terminal that enables you to receive payment for goods and services in your PayPal business account.

 

Changes to User Agreement, Combined Financial Services and Product Disclosure Statement and other policies

Effective Date: Mar 20, 2013

 

Changes to the User Agreement, Combined Financial Services Guide and Product Disclosure Statement and other policies

Set out below are the key changes to the following agreements and policies:

  1. User Agreement
  2. Combined Financial Services Guide and Product Disclosure Statement
  3. Electronic Fund Transfer Rights and Error Resolution
  4. Fees Policy

These amendments affect all users. To see the proposed policies in full, please click on the links above.

Key changes

  1. We now subscribe to the ePayments Code which regulates electronic payment facilities in Australia. We have amended the User Agreement and the Electronic Fund Transfer Rights and Error Resolution to reflect the ePayments Code. If you would like more information about the ePayments Code, please visit the Australian Securities and Investments Commission website at http://www.asic.gov.au/asic/asic.nsf/byheadline/ePayments-Code.
  2. We’ve also made our agreements and policies clearer and easier to read.

Changes to the User Agreement

The User Agreement includes the following changes:

Counterfeit claims

PayPal may now require that buyers offer the item for collection by the seller when the buyer believes the goods are counterfeit.

ePayments Code

  1. We warrant that we will comply with the ePayments Code.
  2. We have added a provision regarding your liability if the PayPal service malfunctions.

PayPal Buyer Protection Policy

You may be excluded from the PayPal Buyer Protection Policy if we reasonably determine that you have lodged an excessive or unreasonable number of claims.

Insolvency Event

We have added a definition for Insolvency Event and included it in the list of non-exhaustive events which may lead to your account being limited in clause 16.

Changes to the Combined Financial Services Guide and Product Disclosure Statement

The Combined Financial Services Guide and Product Disclosure Statement includes the following changes:

Currency conversion

We have inserted the following sentences in clause 12.8:

  1. A right to opt out of the PayPal currency conversion by selecting Other Conversion options on the “Review Your Information” page during checkout.
  2. Where your payment is funded by a credit card and involves a currency conversion, by entering into this agreement, you consent to and authorise PayPal to convert the currency in place of your credit card.

 

Fees

We have changed the way our fees are set out. Our fees have not changed.

Changes to the Electronic Fund Transfer Rights and Error Resolution Policy

As required by the ePayments Code, the Electronic Fund Transfer Rights and Error Resolution Policy now sets out:

  • When you are and are not liable for loss arising from an unauthorised transaction; and
  • Limits on your liability for losses arising from an unauthorised transaction.

Deletion of the Fees Policy

The content of the Fees Policy is contained in the “Fees and charges” section of the Combined Financial Services Guide and Product Disclosure Statement. This section replaces the Fees Policy. Accordingly, the Fees Policy has been deleted and is no longer effective. Our fees have not changed.