Returning something?

When you pay with PayPal, we can refund your return shipping costs if you need to send something back – up to $45 per return and 8 returns each year.

Get a PayPal Account

When you pay with PayPal, we can refund your return shipping costs if you need to send something back – up to $45 per return and 8 returns each year.

Get a PayPal Account

You’ve successfully activated Refunded Returns.

If you ever need to send something back, go right ahead! Then come back here to submit a claim for your refund on return shipping costs.*

If you ever need to send something back, go right ahead! Then come back here to submit a claim for your refund on return shipping costs.*

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Safer online shopping.

Keep your purchases, and your money, more protected with a PayPal account.

Protected purchases.

Got the wrong thing or an item didn’t arrive? Dispute an eligible PayPal purchase and we’ll help you get your money back.

Refunds on return shipping.

Whether it’s the wrong thing, the wrong size, the wrong colour or you simply changed your mind, we can refund your return shipping costs on eligible PayPal purchases with Refunded Returns.*

Get your money back on return shipping.

1

Sign up for a PayPal account, and activate Refunded Returns.

2

Pay with PayPal. If you need to return an eligible purchase, then submit a request with proof of return** within 30 days.

3

Your refund will appear in your PayPal account, usually within 5 business days.

Already activated Refunded Returns?

Personal and premier accounts

Log in to request a refund from the original transaction.

Business accounts

What can you claim on?

As long as your refund request is in line with the seller’s return policy, you’re eligible for a refund on your return shipping.

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What’s eligible?

  • Shoes from Sydney
  • Headphones from Hong Kong
  • Lamps from London
  • And almost anything else you can think of!
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What’s not?

  • Intangible goods, like music or vouchers. If you can’t ship it, we can’t refund it
  • Items the seller excludes from their return policy (like swimwear)
  • Items you haven’t paid for in full with your PayPal account

Get your return shipping costs refunded with a PayPal account.

Shop more confidently with PayPal.