You've successfully activated free return shipping.

You can now shop online with PayPal with one less thing to worry about. If your next purchase isn't quite right, return it, submit a claim and your shipping costs will be refunded for up to $45 each refund. 8 returns. Worldwide.*

* Up to 8 refunds per PayPal account for eligible purchases per 12 month period. A cap of $45 per refund request applies. The Refunded Returns service is offered by PayPal Pte. Ltd, in partnership with TELUS International Europe, the service provider. See the General Conditions of Use for further information.

Not right? Send it back, wherever.

Be it shoes from Sydney or headphones from Hong Kong, if you need to send it back, we’ll refund* the cost of return shipping. Just make sure you check the sellers return policy.

However, there are some things you can’t claim for:

  • Intangible goods, like music or vouchers
  • Items that the seller excludes from their return policy
  • Items you haven't paid for in full with your PayPal account

Find out more

Asking for a refund is easy.

1

Activate the service above.

2

If you receive an item and you need to return, complete online request form within 14 days of returning the item.

3

Add your shipping receipts^ and submit your claim. That's it.

Your refund.

Once you've submitted a request, we'll review the details. If accepted, you'll receive your refund in your PayPal account, usually within 5 days.

Not right? Send it back, wherever.

Be it shoes from Sydney or headphones from Hong Kong, if you need to send it back, we’ll refund* the cost of return shipping. Just make sure you check the sellers return policy.

However, there are some things you can’t claim for:

  • Intangible goods, like music or vouchers
  • Items that the seller excludes from their return policy
  • Items you haven't paid for in full with your PayPal account

Find out more

Asking for a refund is easy.

1

Bookmark this page and come back if you need to make a claim.

2

If you receive an item you need to return, complete online request form within 14 days.

3

Add your shipping receipts and submit your claim. That's it.

Returned an item?

Submit a claim for your return shipping costs on any item purchased after you activated this service. We'll review your claim and, if it's approved, your refund will appear in your PayPal account in about 10 business days.

Submit a Claim