Report a suspicious email or website

Help us combat fraud. If you see anything that looks out of the ordinary (including suspicious looking emails and websites), tell us and we’ll investigate.


Suspicious emails

“Phishing” is an illegal attempt to "fish" for your private, sensitive data. One of the most common phishing scams involves sending an email that fraudulently claims to be from a well-known company (like PayPal). If you believe you've received a phishing email, follow these steps right away:

  1. Forward the entire email to spoof@paypal.com.
  2. Do not alter the subject line or forward the message as an attachment.
  3. Delete the suspicious email from your inbox.

We'll look into it and email you a response to let you know if it is indeed fraudulent. In the meantime, don't click any links or download any attachments within the suspicious email.

Learn more about phishing

Suspicious websites

Phishing emails often lead you to fake or "spoof" websites in an attempt to steal your private, sensitive data. These could look very unusual and not fit with what you expect from the company, or could appear very genuine – but end up having a suspicious URL in the web address bar. If you believe you’re on a spoof website, don’t enter any information.

Instead, all you have to do is copy the site's web address and paste it into an email message; send it to spoof@paypal.com. Our security experts will examine the site and if it’s bogus, we’ll get it shut down. With this simple action, you'll be helping us keep our entire community safe.

Suspicious SMS

SMS SPAM can be more than just annoying – it may contain suspicious content. Many carriers will let you report SPAM by simply forwarding the message to ‘7726’ (which is the keys for ‘SPAM’ on most phones). Check with your service provider to find if this service is supported, or read more here.