Past Policy Updates

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Past Policy Updates

 

This page shows important changes that were made to the PayPal service, its User Agreement, or other policies.

*For past policy updates earlier than May 2013, please view this pdf.

*For past policy updates between June 2013 and Dec 2018, please view this pdf.

 

This page informs users in advance of important changes to the PayPal service, its User Agreement, or other policies. This page displays policy updates with future effective dates. Go to “Past Policy Updates” for previous policy updates.

 

Notice of Amendment(s) to the United States Agreement(s)

Issued: June 18, 2021

 

This Page

This page displays policy updates which notify users of important changes to the United States PayPal User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

 

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

 

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.

 

Amendments to the PayPal User Agreement, the PayPal Online Card Payment Services Agreement, the PayPal Generosity Network Terms and Conditions, and the PayPal Cash and PayPal Cash Plus Terms and Conditions

Effective: August 2, 2021

  • We are increasing some of the fees that apply to our services. You can preview all such changes to the PayPal Consumer and Merchant Fee pages by clicking HERE.

 

Notice of Amendment(s) to the U.S. PayPal Agreement(s)

Issued: April 2, 2021

 This Page

This page displays policy updates which notify users of important changes to the U.S. PayPal User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

 Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

 Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.

 

Amendments to the PayPal User Agreement

Effective: May 3, 2021

  • Goals will no longer be available; therefore all references are being removed from the PayPal User Agreement.

 

Amendments to the PayPal Cash and PayPal Cash Plus Terms and Conditions

Effective: May 3, 2021

  • Goals will no longer be available; therefore all references are being removed from the PayPal Cash and PayPal Cash Plus Terms and Conditions.

 

Notice of Amendment(s) to U.S. PayPal Agreement(s)

Issued: January 29, 2021

 

This Page

This page displays policy updates which notify users of important changes to the U.S. PayPal User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

 

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

 

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.

 

Amendments to the PayPal User Agreement
Effective: March 11, 2021

  • We are revising the listed exclusions to PayPal’s Purchase Protection and Seller Protection to be globally consistent and to clarify which transactions are eligible for protection.
  • We are revising PayPal’s Seller Protection so it does not apply where a merchant ships a physical item or fulfills a purchase order more than two days after being notified by PayPal that the transaction is being disputed, reversed, or is otherwise unauthorized.
  • We are clarifying our PayPal Payouts and Mass Pay services terms, including that they may only be used to make multiple or bulk payments, not individual or other ineligible payments, and that merchants are responsible for obtaining the applicable consents from their payout recipients.
  • We are clarifying the terms that govern communications between you and PayPal.
  • We are clarifying PayPal’s data protection roles and responsibilities in connection with the processing of personal data using the PayPal services.
  • We are updating our Agreement to Arbitrate to modify the process and timeframe for submission of and responses to Notices of Dispute, and to clarify the application of American Arbitration Association rules.

 

Amendments to the PayPal Cash and PayPal Cash Plus Terms and Conditions
Effective: March 11, 2021

  • We are clarifying the terms that govern communications between you and PayPal.
  • We are clarifying PayPal’s data protection roles and responsibilities in connection with the processing of personal data using the PayPal services.
  • We are updating our Agreement to Arbitrate to modify the process and timeframe for submission of and responses to Notices of Dispute, and to clarify the application of American Arbitration Association rules.

 

Amendments to the Payflow Gateway Services Agreement
Effective: March 11, 2021

  • We are updating our data protection terms to include provisions applicable to the processing of non-U.S. personal data if and to the extent our merchants are processing non-U.S. personal data. We have also included Standard Contractual Clauses with respect to data transfers from the EU to the United States."

 

Amendments to the Payflow Gateway Services Agreement for eBay Sellers
Effective: March 11, 2021

  • We are updating our data protection terms to include provisions applicable to the processing of non-U.S. personal data if and to the extent our merchants are processing non-U.S. personal data. We have also included Standard Contractual Clauses with respect to data transfers from the EU to the United States."

 

Amendments to the PayPal Payflow Gateway Services for Resold Merchants
Effective: March 11, 2021

  • We are updating our data protection terms to include provisions applicable to the processing of non-U.S. personal data if and to the extent our merchants are processing non-U.S. personal data. We have also included Standard Contractual Clauses with respect to data transfers from the EU to the United States."

 

Amendments to the Advanced Credit and Debit Card Payments and Virtual Terminal Agreement
Effective: March 11, 2021

  • We are updating our data protection terms to include provisions applicable to the processing of non-U.S. personal data if and to the extent our merchants are processing non-U.S. personal data. We have also included Standard Contractual Clauses with respect to data transfers from the EU to the United States."
  • This Agreement is being consolidated with the PayPal Website Payments Pro and Virtual Terminal Agreement and renamed as the PayPal Online Card Payment Services Agreement. The consolidated and renamed PayPal Online Card Payment Services Agreement became effective on December 31, 2020, and the Advanced Credit and Debit Card Payments and Virtual Terminal Agreement will soon be removed from the U.S. Legal Hub. Such changes will not reduce your rights or increase your responsibilities, so this is a courtesy notice only.

 

Amendments to the PayPal Website Payments Pro and Virtual Terminal Agreement
Effective: March 11, 2021

  • We are updating our data protection terms to include provisions applicable to the processing of non-U.S. personal data if and to the extent our merchants are processing non-U.S. personal data. We have also included Standard Contractual Clauses with respect to data transfers from the EU to the United States."
  • This Agreement is being consolidated with the Advanced Credit and Debit Card Payments and Virtual Terminal Agreement and renamed as the PayPal Online Card Payment Services Agreement. The consolidated and renamed PayPal Online Card Payment Services Agreement became effective on December 31, 2020, and the PayPal Website Payments Pro and Virtual Terminal Agreement will soon be removed from the U.S. Legal Hub. Such changes will not reduce your rights or increase your responsibilities, so this is a courtesy notice only.

 

Amendments to the PayPal Online Card Payment Services Agreement
Effective: March 11, 2021

  • We are updating our data protection terms to include provisions applicable to the processing of non-U.S. personal data if and to the extent our merchants are processing non-U.S. personal data. We have also included Standard Contractual Clauses with respect to data transfers from the EU to the United States."
  • This Agreement is a consolidation of the separate PayPal Website Payments Pro and Virtual Terminal Agreement and the Advanced Credit and Debit Card Payments and Virtual Terminal Agreement, renamed as this PayPal Online Card Payment Services Agreement. This PayPal Online Card Payment Services Agreement became effective on December 31, 2020, and the previous versions of the PayPal Website Payments Pro and Virtual Terminal Agreement and the Advanced Credit and Debit Card Payments and Virtual Terminal Agreement will soon be removed from the U.S. Legal Hub. Such changes will not reduce your rights or increase your responsibilities, so this is a courtesy notice only.

 

Amendments to the PayPal Generosity Network Terms and Conditions
Effective: January 25, 2021

  • We are revising our Generosity Network Terms by modifying the current limited-time-only fee arrangement that has been in place. Accordingly, applicable Commercial or Charity Transaction rates will now apply to any Generosity Network Campaign funds received on or after February 25, 2021.

 

Notice of Amendment(s) to U.S. PayPal Agreement(s)
Issued: January 25, 2021

This Page
This page displays policy updates which notify users of important changes to the U.S. PayPal User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.

Amendments to the PayPal Generosity Network Terms and Conditions
Effective: January 25, 2021

  • We are revising our Generosity Network Terms by modifying the current limited-time-only fee arrangement that has been in place. Accordingly, applicable Commercial or Charity Transaction rates will now apply to any Generosity Network Campaign funds received on or after February 25, 2021.

 

AMENDMENTS TO CERTAIN U.S. PAYPAL AGREEMENTS

We are updating certain PayPal agreements (listed below) that apply to U.S. customers. The changes described below will go into effect on November 9, 2020, or as otherwise set forth herein. There is no action needed from you as the changes will occur automatically on the applicable effective dates. In the event you would prefer to decline the changes and close your account, you can do so prior to the applicable effective date and the changes will not apply to you.

Amendments to the PayPal Account User Agreement

  • We are updating the policies which you agree to comply with when you open and use a PayPal account.
  • We are clarifying the circumstances under which Commercial Entity Agreements apply to business and personal accounts.
  • We are establishing a dispute fee and its terms and conditions for sellers.
  • When you use your PayPal account for a transaction that involves a PayPal currency conversion, the currency conversion spread will be as provided on our Fees page under the heading Currency conversion (or such other amount as may disclosed to you during the transaction). Upon the effective date of this update, the currency conversion spread for goods and services or send-money transactions will be 4%.
  • We are clarifying that your ability to use any payment method linked to your PayPal account to buy something at a seller’s physical store using an electronic terminal or to buy something at a seller’s physical store using your own mobile device and a QR code may be subject to certain limitations.

Amendments to the Paypal Cash and Paypal Cash Plus Terms and Conditions

  • We are updating the policies which you agree to comply with when you open and use a PayPal Cash account or PayPal Cash Plus account.
  • When you use your PayPal account for a transaction that involves a PayPal currency conversion, the currency conversion spread will be as provided on our Fees page under the heading Currency conversion (or such other amount as may disclosed to you during the transaction). Upon the effective date of this update, the currency conversion spread for goods and services or send-money transactions will be 4%.

Amendments to the Paypal Here Agreement

  • We are clarifying the fees payable by sellers in relation to in-store transactions processed through PayPal Here QR codes. Other fees for using the PayPal services may apply.

Amendments to the PayPal Privacy Statement (Effective October 16, 2020)

  • We are adding biometric data to the types of personal data which may be collected to accommodate voice recognition capabilities for increased security. Your consent will be requested before this data is collected. 

Amendments to the Electronic Communication Delivery Policy (Effective November 16, 2020)

  • We are revising the notice provision to better align with the PayPal Account User Agreement (including the amount of advance notice required for changes to this policy).

Amendments to the Commercial Entity Agreement (Effective November 16, 2020)

  • Wells Fargo Bank, N.A. and Wells Fargo Merchant Services, L.L.C. (collectively, “Member”) are amending the “Commercial Entity Agreement with Wells Fargo” to remove Member’s indemnity obligation to make the Indemnification provision unilateral and to update Wells Fargo Bank, N.A.’s business address.
  • Wells Fargo Bank, N.A. and Wells Fargo Merchant Services, L.L.C. (collectively, “Member”) are amending the “Commercial Entity Agreement with Wells Fargo – Pro” to remove Member’s indemnity obligation to make the Indemnification provision unilateral and to update Wells Fargo Bank, N.A.’s business address.

 

AMENDMENTS TO CERTAIN U.S. PAYPAL AGREEMENTS

We are updating certain PayPal agreements (listed below) that apply to U.S. customers. The changes described below will go into effect on July 31, 2020, or as otherwise set forth herein. There is no action needed from you, as the changes will occur automatically on the applicable effective dates. In the event you would prefer to decline the changes and close your account, you can do so prior to the applicable effective dates and the changes will not apply to you.

Amendments to the PayPal Account User Agreement

  • We are expanding our Seller Protection Program to include certain intangible goods and providing the terms and conditions with respect to the coverage of such intangible goods.
  • We are clarifying that our Seller Protection Program does not cover Unauthorized Transactions initiated in an environment not hosted by PayPal.
  • For “Significantly Not as Described” claims under our Seller Protection Program, we are clarifying that the item may not be returned to sellers or sellers may be required to accept the returned item and pay for the return shipping costs.
  • We are providing the terms and conditions under which we will automatically enroll eligible charities with PayPal Giving Fund (which relationship will be governed by the Nonprofit User Agreement) with the option to opt-out at any time.
  • We are excluding items intended for resale, including single item transactions or transactions that include multiple items, from reimbursement eligibility under our Purchase Protection Program.
  • We are requiring that buyers attempt to resolve their issues directly with sellers prior to filing a claim with us in order to be eligible for reimbursement under our Purchase Protection Program.
  • We are requiring that you notify us of any pricing errors or discrepancies within ninety (90) days of having access to your account statement(s) or other account activity information, otherwise we shall have no obligation to make any corrections.
  • We are clarifying the fees payable by sellers in relation to transactions processed through QR codes, which will be payable on and from October 1, 2020 (or a later date as determined and offered by us). Prior to this date, transaction fees on QR code payments are temporarily waived to help businesses impacted by COVID-19. Other fees for using the PayPal services may apply.
  • We are adding payments made in respect of gold (in physical form or in exchange-traded form) to the list of ineligible items and transactions under our Seller Protection Policy.

Amendments to the PayPal Website Payments Pro and Virtual Terminal Agreement

  • We are updating our data processing terms to better align with recent requirements of U.S. data protection law.
  • We are incorporating the American Express Merchant Operating Guide into the additional terms governing American Express Card acceptance and providing a URL link to such Operating Guide.

Amendments to the Payflow Gateway Services Agreement

  • We are updating our data processing terms to better align with recent requirements of U.S. data protection law.

Amendments to the Payflow Gateway Services Agreement for eBay Sellers

  • We are updating our data processing terms to better align with recent requirements of U.S. data protection law.

Amendments to the PayPal Payflow Gateway Services for Resold Merchants Agreement

  • We are updating our data processing terms to better align with recent requirements of U.S. data protection law.

Amendments to the PayPal HereTM Agreement

  • We are updating our data processing terms to better align with recent requirements of U.S. data protection law.

Amendments to the Advanced Credit and Debit Card Payments and Virtual Terminal Agreement

  • We are updating our data processing terms to better align with recent requirements of U.S. data protection law.

Amendments to the PayPal Privacy Statement (Effective June 18, 2020)

  • We are clarifying information about PayPal account profiles, including how others can find your public profile.

 

AMENDMENTS TO CERTAIN U.S. PAYPAL AGREEMENTS

We are updating certain PayPal agreements (listed below) that apply to U.S. customers. There is no action needed from you as the changes will automatically go into effect on the applicable effective dates. In the event you would prefer to decline the changes and close your account, you can do so prior to the applicable effective date(s) and the changes will not apply to you.

 

Amendments to the PayPal Account User Agreement (Effective March 12, 2020)

  • We are clarifying how merchants must treat PayPal and Venmo marks and payment methods offered at points of sale.
  • We are requiring that merchants publish customer service information, including at least one email address or customer service URL, and a telephone number, which must be readily accessible for review by merchants’ customers.
  • We are clarifying how linked payment methods and preferred payment methods are used for automatic payments and updating the terms and effect of automatic payment cancelations.
  • We are clarifying merchants’ obligation to cooperate with PayPal’s reasonable requests for financial statements and other information in a timely fashion.

Amendments to the Payflow Gateway Services Agreement (Effective March 21, 2020)

  • We are revising the notice provisions to better align with the PayPal Account User Agreement (including the amount of advance notice required for changes to the agreement).
  • We are adding Account Updater functionality terms and conditions. This functionality will be provided to all Payflow Gateway Services merchants that also use the Recurring Billing Service once such functionality is implemented. Account Updater will allow merchants to update their customers’ eligible card data stored with PayPal to enable seamless processing using: (i) the Recurring Billing Service or (ii) other eligible transactions through the gateway in the future.
  • To reflect the requirements of the California Consumer Privacy Act (“CCPA”), we are adding additional terms that outline PayPal’s responsibilities as a Service Provider under the CCPA.

Amendments to the Payflow Gateway Services Agreement for eBay Sellers (Effective March 21, 2020)

  • We are revising the notice provisions to better align with the PayPal Account User Agreement (including the amount of advance notice required for changes to the agreement).
  • To reflect the requirements of the California Consumer Privacy Act (“CCPA”), we are adding additional terms that outline PayPal’s responsibilities as a Service Provider under the CCPA.

Amendments to the PayPal Payflow Gateway Services for Resold Merchants Agreement (Effective March 21, 2020)

  • We are revising the notice provisions to better align with the PayPal Account User Agreement (including the amount of advance notice required for changes to the agreement).
  • To reflect the requirements of the California Consumer Privacy Act (“CCPA”), we are adding additional terms that outline PayPal’s responsibilities as a Service Provider under the CCPA.

Amendments to the PayPal Website Payments Pro and Virtual Terminal Agreement (Effective March 21, 2020)

  • We are revising the notice provisions to better align with the PayPal Account User Agreement (including the amount of advance notice required for changes to the agreement).
  • To reflect the requirements of the California Consumer Privacy Act (“CCPA”), we are adding additional terms that outline PayPal’s responsibilities as a Service Provider under the CCPA.

Amendments to the PayPal Here Agreement (Effective March 21, 2020)

  • We are revising the notice provisions to better align with the PayPal Account User Agreement (including the amount of advance notice required for changes to the agreement).
  • To reflect the requirements of the California Consumer Privacy Act (“CCPA”), we are adding additional terms that outline PayPal’s responsibilities as a Service Provider under the CCPA.
  • We are adding terms to allow merchants to accept certain card payments, even if an internet connection is temporarily unavailable (offline payments).
  • We are adding dormancy terms to allow PayPal to unenroll merchants from PayPal Here who do not use PayPal Here for a period of two or more years.

Amendments to the PayPal Complete Payments with Custom Card Fields and Virtual Terminal Agreement (Effective March 21, 2020)

  • PayPal Complete Payments with Customer Card Fields will now be referred to as “advanced credit and debit card payments.” The new name of this agreement also reflects this change.
  • We are revising the notice provisions to better align with the PayPal Account User Agreement (including the amount of advance notice required for changes to the agreement).
  • To reflect the requirements of the California Consumer Privacy Act (“CCPA”), we are adding additional terms that outline PayPal’s responsibilities as a Service Provider under the CCPA.

Amendments to the PayPal Business Debit Mastercard® Cardholder Agreement (Effective April 6, 2020)

  • We are clarifying several provisions throughout the agreement to better align with the PayPal Account User Agreement and our current processes, policies, and procedures. Such clarifications include the following:
    • the PayPal Business Debit Card (“Debit Card”) may only be used for business purposes;
    • by agreeing to the PayPal Business Debit Mastercard Cardholder Agreement, you also agree to PayPal’s and the applicable issuer’s privacy policies;
    • the funds you can spend through the Debit Card are limited to the available funds in your PayPal account and the available funds in a linked bank account (which is currently the only backup funding source that can be linked to your Debit Card);
    • we’ve added further detail on the reasons and hold periods for pre-authorizations;
    • subject to our discretionary approval, you are no longer limited to a maximum of one additional Debit Card;
    • we may share and disclose information with the applicable issuer, and vice versa, including information about you, your Debit Card, your PayPal account, etc., for various reasons such as servicing your Debit Card or PayPal account, updating your Debit Card or account information, etc.
  • We are adding the ability to suspend or cancel your Debit Card and corresponding PayPal account for excessive reports of card loss or theft.
  • We are adding the ability to cancel your Debit Card if it has been disabled for 60 days or longer.
  • Under the arbitration provision, we included language regarding severability of claims and specified which issues and disputes may be determined by a court and which ones must be determined by an arbitrator.
  • We are removing certain requirements for customers to participate in the standard 1% cash back program, including the requirement to have a PayPal Premier Account.
  • We are notifying customers of additional potential cash back programs related to the Debit Card with varying terms and conditions that may be offered from time to time.
  • We are revising the notice provisions to better align with applicable law.

Amendments to the PayPal Privacy Statement (Effective March 12, 2020)

  • We have rewritten our Privacy Statement to help make it easier for you to understand how we collect, process, and share personal data.
  • We are offering data subject access and deletion rights to all our customers in the U.S.

 

AMENDMENTS TO CERTAIN U.S. PAYPAL AGREEMENTS

We are updating certain PayPal disclosures that apply to U.S. customers in California. These changes will go into effect on January 1, 2020.


Amendments to the PayPal Privacy Statement

  • In accordance with the California Consumer Privacy Act, we are updating our U.S. Privacy Statement to:
    • disclose the categories of personal information we collect, purposes for which personal information is used, and categories of third parties with whom it is shared; and
    • provide information about the rights you may have under the California Law.

 

AMENDMENTS TO CERTAIN U.S. PAYPAL AGREEMENTS

We are updating certain PayPal agreements that apply to U.S. customers. These changes will go into effect on September 3, 2019. If you agree to these changes, you don’t have to do anything. If you don’t agree with these changes, you may close your account before September 3, 2019 and these changes will not apply to you.

 

Amendments to the PayPal Account User Agreement and the PayPal Cash and PayPal Cash Plus Terms & Conditions

  • We are changing the PayPal currency conversion spread to 3.75% for transactions that involve a PayPal currency conversion when you pay for goods or services or send money.
  • We are changing the PayPal currency conversion spread to 3.0% for all other transactions involving a PayPal currency conversion.

 

Amendments to the PayPal Website Payments Pro and Virtual Terminal Agreement

  • We are changing the PayPal currency conversion spread to 3.0% for all transactions involving a PayPal currency conversion.
  • We are providing the terms and conditions for our Account Updater functionality. When made available, Account Updater will allow merchants to update their U.S. customers’ eligible card data stored with PayPal to enable the seamless processing of recurring billing, recurring payments, and/or other eligible transactions.

 

AMENDMENTS TO THE PAYPAL ACCOUNT USER AGREEMENT AND THE PAYPAL WEBSITE PAYMENTS PRO AND VIRTUAL TERMINAL AGREEMENT

We are updating the PayPal agreements listed below for U.S. customers. The changes described below will go into effect on July 9, 2019. There is no action needed from you, as the changes will occur automatically on the effective date above. In the event you would prefer to decline the changes and close your account, you can do so prior to the effective date and the changes will not apply to you.

 

Amendment to the PayPal Account User Agreement for Buyers

  • If PayPal performs a currency conversion for your purchase, and the purchase is refunded at a later date, PayPal will perform a currency conversion for the refund at the transaction exchange rate in effect on the date of the refund.

 

Amendment to the PayPal Account User Agreement for Sellers

  • We’re updating our User Agreement in anticipation of expanding our capabilities for PayPal Payouts. PayPal Payouts is being enhanced to allow payments to be directed to Venmo account holders in addition to PayPal account holders.
  • PayPal may use any of the payment methods linked to a seller’s PayPal account to prevent the seller’s account from becoming negative when there are not sufficient funds in the account for seller refunds, reversals and chargebacks.

 

Amendments to the PayPal Website Payments Pro and Virtual Terminal Agreement

  • Merchants can now accept debit network branded cards.
  • We’ve clarified merchant’s obligations regarding certification of PCI DSS compliance.

 

AMENDMENTS TO THE PAYPAL ACCOUNT USER AGREEMENT

We are updating the PayPal Account User Agreement for U.S. customers. These changes will go into effect on May 7, 2019. If you agree to these changes, you don’t have to do anything. If you don’t agree with these changes, you may close your account. If you close your account before May 7, 2019, the changes will not apply to you.

 

Amendments to the PayPal Account User Agreement

  • We’re removing the flat rate pricing for sending money to friends and family members who have PayPal accounts in a country other than the United States and introducing a new variable fee of 5% based on the amount you send with a minimum of $0.99 and a maximum of $4.99 per transaction. We’re also removing any variation depending on the recipient’s country.
  • We are changing the currency conversion spread to 3.25% over a base exchange rate in situations where you are a sender of money in a PayPal transaction.
  • We’re changing how we treat refunds. If you refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the seller will not be returned to you.

 

AMENDMENTS TO THE PAYPAL USER AGREEMENT AND THE ELECTRONIC COMMUNICATIONS DELIVERY POLICY

We are updating the PayPal Account User Agreement and the Electronic Communications Delivery Policy. These changes will go into effect on March 29, 2019 and apply to U.S. PayPal customers. If you agree to these changes, you don’t have to do anything. If you don’t agree with these changes, you may close your account. If you close your account before March 29, 2019, the changes will not apply to you.

 

Amendments to the PayPal User Agreement for Personal PayPal Accounts

  • As a result of a new regulation issued by the Consumer Financial Protection Bureau in Washington, D.C. coming into effect on April 1, 2019, we are making some changes that will affect consumers who want to hold and use balance with PayPal.
    If you want to hold and use balance, you will need a balance account which will be linked to your current PayPal account. PayPal will offer two balance accounts: PayPal Cash and PayPal Cash Plus. Information about both types of balance accounts can be found in the PayPal Cash and PayPal Cash Plus Terms and Conditions.
    If you are an existing personal PayPal account holder and we have already verified your identity, we will establish and automatically link a PayPal Cash Plus account to your current PayPal account. Information about your PayPal Cash Plus account, including your balance amount, will be easily available using your existing PayPal login.
    For all other consumer PayPal account holders, if you want to hold and use balance, in addition to verifying your identity with PayPal, you will need set up a balance account which will be linked to your current PayPal account.
    There are no changes to any PayPal fees.
  • We are also making two other changes: (1) we are changing the time period for providing you with advance notice about important changes to the PayPal Account User Agreement to at least 21 days; and (2) we are clarifying how and when we convert currency.

 

Amendments to the PayPal User Agreement for Business Accounts

  • We are changing the time period for providing you with notice about important changes to the PayPal Account User Agreements to at least 5 days.
  • We are clarifying how and when we convert currency.

 

Amendments to the Electronic Communications Delivery Policy

We are updating our Electronic Communications Delivery Policy to clarify that your consent to receive electronic disclosures under our Electronic Communications Delivery Policy applies to all PayPal branded accounts