PayPal Purchase Protection

Protect your purchases with PayPal.

If you don't receive your order, or it shows up different than described, PayPal Purchase Protection will help you get reimbursed for eligible items.1​ Terms and limitations apply.

A photo of a high-end sandal. On the photo is the price, the PayPal button, and the PayPal Purchase Protection shield.

We’ve got your back after checkout.

Pay how you want to pay.

When you check out with PayPal, eligible purchases are protected no matter how you choose to pay — credit, debit, PayPal balance and more.1

Pay people with confidence.

You can even protect eligible purchases1 when you send money through Goods & Services at no cost to you.​

From home goods to hotels.

Purchase Protection covers most items purchased with PayPal. Help protect your spending on items like apparel, travel and more. Terms and limitations apply.

Get settled quickly.

If there’s an issue, we’ll help get it resolved. On average, claims are settled in 14 days so you can count on a timely decision.2,3

Need to submit a claim?


Check if your purchase is eligible for a refund.2


Report a problem with your purchase in the resolution center.


We’ll review your claim and get back to you with any additional requests and a final decision.

Shop smart with Purchase Protection.

See how Purchase Protection works — and how we've got you covered.

Frequently asked questions

Trust the way you pay

Easily and securely spend, send, and manage your transactions—all in one place. Download the app on your phone or sign up for free online.

Scan the code or enter your number to get the app.

A QR code you can scan with the camera on your phone to download the PayPal app
By clicking Send Link you agree to receive a text message with a link to the PayPal app. Message and data rates may apply.