How do I issue a refund?

Here's how to refund a payment:

1. Go to Activity.
2. Select the payment you want to refund and click Issue a refund.
3. Enter the amount you want to refund.
4. Click Continue.
5. Review the information and click Issue Refund.

You can send a full or partial refund within 180 days of the payment date. Once you send a refund, you can’t cancel it.

If your payment or part of your payment is held due to a reserve, and you issue a refund, the money will come from your available PayPal balance. If there’s no money in your balance, the refund will be funded from your bank account.

If the payment was personal or made with a coupon or gift card, you can only issue the full refund amount. To refund part of the payment, go to Send Money, write a note with the original payment information, and send a personal payment.

You don’t pay any fees to refund a payment for goods or services. But we don’t return the fees you paid when you got the payment.

For more information about fees, click Fees at the bottom of any PayPal page.