How can we help?

    Select a PayPal Flex help topic using the menu or use the search bar. If you don’t see what you’re looking for, please contact us.

    Getting Started

    PayPal Flex is a feature that lets you split your basket into 3 payments, with the 1st payment due one month after the transaction and the subsequent payments due every month on the same date.

    Using PayPal Flex

    Just choose to pay with PayPal when you shop online, log into your PayPal account and, if it is an eligible transaction, you’ll see PayPal Flex as one of the available payment methods. After selecting it, you can apply for a PayPal Flex plan in a few simple steps, get an instant decision and finish checking out.

    Making a Payment

    Just log into your PayPal account, go to PayPal Flex, and click on the specific PayPal Flex plan you want to see. The amount you still owe will be under “Remaining”.

    Managing your PayPal Flex account

    If you want to make future payments with a new card, you can change your payment method by logging into your PayPal account, going to PayPal Flex, and selecting the PayPal Flex plan you want to change. There, you can click “Change” under “Payment Method” to update your information or choose a new way to pay.

    If your debit card will expire before your PayPal Flex plan ends, you can update your card information by following the same steps (above) or update your information in your PayPal wallet by logging into your PayPal account, clicking “Wallet”, choosing the card you want to update and clicking “Update Card”.

    Other FAQs

    Our decisioning process is automated and we assess your financial position, the information you provided within your application, and information about your usage and history with PayPal to decide whether PayPal Flex is suitable for you at this time.

    If you apply during check out and get declined for PayPal Flex, you can still use PayPal to check out securely with your debit or credit card.

    If you want to re-apply, you will be able to do so 35 days after your last application.

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