Important information you need to know
The PayPal Access Prepaid Mastercard® Agreement Please read this Agreement carefully before you activate your Card. This information forms the Agreement for your PayPal Access Prepaid Mastercard. This Agreement is between us and the person entering into this Agreement in relation to your Card. Unless you have already accepted this Agreement during the application process, you will be deemed to have accepted them when you activate your Card. If there is anything you don't understand, please contact Customer Services using the contact details in paragraph 20 of this Agreement.
Account Information Services – An online service which provides consolidated information on accounts held by you with one or more payment service providers such as banks.
Agreement – This Cardholder Agreement as varied from time to time.
ATM – Automated Teller Machine.
Authorised Account Information Services Provider – A third party payment service provider which is authorised by its Regulator to provide Account Information Services to you with your explicit consent and under a separate agreement which you have signed with them.
Available Balance – The value of funds contained in your PayPal Account and available for use subject to limits.
Billing Agreement – The agreement you will need to complete as part of the Card activation process. This will enable you to draw funds from your PayPal Account using your Card.
Card – The PayPal Access Prepaid Mastercard.
Card Number – The 16 digit number on the front of your Card.
Cardholder– You, the person entering into this Agreement with us.
Contactless - A payment feature that provides Cardholders with a way to pay by tapping the Card on a point-of-sale terminal reader for transactions of up to £20.
Customer Services – The contact centre for dealing with queries about your Card. Contact details for Customer Services can be found in paragraph 20. Your network provider may charge a fee for calling Customer Services.
EEA– The European Economic Area which currently includes all countries in the European Union together with Iceland, Norway and Liechtenstein.
e-money – The electronic money associated with your Card.
Full Card – A Card which is not a Restricted Card.
Full Deductible Amount – The full transaction amount, including the transaction itself along with any associated fees, charges and taxes that may be applicable. This must be less than or equal to the Available Balance on your Card.
Mastercard - Mastercard International Incorporated whose head office is at 2000 Purchase Street, Purchase, New York, 10577 USA.
Mastercard Acceptance Mark – The Mastercard International Incorporated Brand Mark, indicating acceptance of the Card.
Merchant – A retailer, or any other person, firm or corporation that accepts cards which display the Mastercard Acceptance Mark.
MyAccount – The online Card account manager on the Website on which you activate your Card, view Card, transaction details, update your personal details, report your Card lost or stolen and view the Agreement to your Card. You should use your PayPal Account Login Details to log in to MyAccount.
PayPal –PayPal (Europe) S.àr.l. & Cie, S.C.A. (R.C.S. Luxembourg B 118 349) a company under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier, whose address is at 22-24 Boulevard Royal, L-2449 Luxembourg.
PayPal Account – An electronic account held with PayPal in accordance with the terms of PayPal's user agreement.
PayPal Account Login Details – The username and password that you use to log in to your PayPal Account.
PIN – Your four digit personal identification number for use with the Card.
Primary Cardholder– The person registered as the applicant of the Account.
Quasi Cash -Items that are directly convertible into cash such as casino gaming chips, money orders and travellers' cheques.
Regulator – Means Financial Conduct Authority in the UK or another European financial services regulator.
Restricted Card – A Card with additional spending limits to those on Unrestricted Cards.
Unrestricted Card– A Card with no annual spending limits. If issued with an Unrestricted Card, you will receive either a Standard Card or a Full Card depending on your PayPal Account.
we, us or our – PrePay Technologies Limited, a company registered in England and Wales with number 04008083 who can be contacted at PO BOX 3883 Swindon SN3 9EA.
Website – www.paypal.co.uk/accesscard
Working Day - Our working days are Monday to Friday but does not include bank or public holidays in the United Kingdom.
you, your – The Cardholder.
2. SCOPE OF THIS AGREEMENT
2.1 Your Card is an e-money prepaid Card; it is not a credit, charge or debit card.
2.2 Your Card has been issued by us pursuant to licence from Mastercard International Incorporated. The Card is an e-money product and the e-money associated with it is provided by us. We are regulated by the Financial Conduct Authority for the issuance of electronic money (FRN 900010). Mastercard is a registered trademark of Mastercard International Incorporated. Your rights and obligations relating to the use of this Card are subject to this Agreement between you and us; you have no rights against Mastercard or PayPal or their respective affiliates. If you experience any difficulties in using the Card you should contact Customer Services. The Card remains our property.
2.3 This Agreement is written and available only in English and we undertake to communicate with you in English regarding any aspect of your Card.
2.4 You agree that we may communicate with you by e-mail, SMS or via MyAccount for issuing any notices or information about your account or Card and therefore it is important that you register for MyAccount and ensure you keep your e-mail address updated via MyAccount.
2.5 If you wish to make use of an Authorised Account Information Services Provider to provide you with Account Information Services on your PayPal Access Prepaid MasterCard, you may do so provided that you have signed up to use MyAccount and your Card is active. We advise that before using an Authorised Account Information Service Provider, you ensure that the Authorised Account Information Service Provider is authorised by a Regulator to provide Account Information Services. In the UK, the Financial Conduct Authority’s register (available at https://register.fca.org.uk/) will tell you whether a company is authorised. You must provide your explicit consent or share your PayPal Account Login Details with the Authorised Account Information Service Provider each time an access to your PayPal Access Prepaid MasterCard account is required for them to provide you with Account Information Services. You should always consider the implications of sharing your PayPal Account Login Details and your personal information.
2.6 If an Authorised Account Information Services Provider requests access to your PayPal Access Prepaid MasterCard account to provide you with Account Information Services using your PayPal Account Login Details, we will assume that you have given consent to do so. Please note we are obliged to provide access to your PayPal Access Prepaid MasterCard account if it is requested by an Authorised Account Information Service Provider and can only refuse access in certain circumstances.
2.7 If we refuse to provide access to an Authorised Account Information Services Provider to your PayPal Access Prepaid MasterCard account, we will inform you immediately after refusal to explain why, unless that would break the law or we have security reasons not to do so.
2.8 If you do not wish to use Account Information Services provided by an Authorised Account Information Service Provider on your PayPal Access Prepaid MasterCard account , you simply refuse to provide your consent or refuse to share your PayPal Account Login Details with an Authorised Account Information Service Provider.
3. RECEIVING, ACTIVATING AND REGISTERING YOUR CARD
3.1 To apply for a Card you must be over the age of 18, hold a PayPal Account and reside in the UK.
3.2 We will issue your Card to you on the basis of the information that you have provided. You agree to provide accurate personal information and to tell us of any changes as soon as possible so that our records remain correct. You should update any changes to your personal information by visiting MyAccount or calling Customer Services.
3.3 If we are unable to satisfactorily verify your identity and address from information provided by you at the time you apply for a Card we will either reject your application or issue you with a Restricted Card, which cannot be used to purchase Quasi Cash items. You will have the option to upgrade to a Full Card by providing satisfactory documentation as proof of identity and address (fees may apply, see paragraph 11).
3.4 There is a maximum limit of two Cards per PayPal Account (including the Primary Cardholder) and a maximum limit of four Cards per household. As the Primary Cardholder you are responsible for all additional Cards issued to your PayPal Account under this Agreement and any fees or charges that these Cards may incur.
3.5 Your Card will be posted to your home address. You should receive your Card within 15 days of your application.
3.6.1Click on the link to MyAccount and log in using your PayPal Account Login Details;
3.6.2 When you have logged in you will need to follow the instructions to confirm your Billing Agreement. By doing so, you are agreeing to us associating your Card to the Available Balance in your PayPal Account. This is required to enable you to draw funds from your PayPal Account using your Card. Without agreeing to this you will be unable to use your Card;
3.6.3 Having completed your Billing Agreement, click on the link to activate your Card, and enter the activation code you received with your Card. You will receive on-screen confirmation once your Card has been activated, and your PIN will be revealed to you.
3.6 When you receive your Card, you must sign it immediately, and then follow the Card activation process on the Website:
3.7 You should never reveal your PIN to anybody. We will not reveal your PIN to a third party. If you forget your PIN you can obtain a reminder online via MyAccount, or by calling Customer Services.
3.8.1 is easily associated with you, such as your telephone number or birth date; or
3.8.2 is part of data imprinted on the Card; or
3.8.3 consists of the same digits or a sequence of running digits; or
3.8.4 is identical to a previously selected PIN.
3.8 You can change your PIN at most UK ATMs that has PIN change facility. When you change your PIN, you must not change to a PIN that may be easily guessed, such as a number that:
4. USING YOUR CARD
4.1 Your Card(s) is/are subject to the following limits on usage:
Type of Limit
Single Transaction Limit
See Annual Limit
See Annual Limit
* includes purchase of Quasi Cash.
** includes ATM withdrawals.
We reserve the right to amend limits based on Card usage, please refer to the latest version of the Agreement on the Website for current limits. If you have an additional Card associated to your PayPal Account please note that the limits above apply per PayPal Account. Please also note that some ATMs or Merchants may have lower limits.
4.2 Your Card can be used at any Merchant (fees may apply, see paragraph 11). You can use the Card to make purchases in-store, via the internet or over the phone. The Card can be used to obtain cash through ATMs bearing the Mastercard Acceptance Mark (fees apply, see paragraph 11).Please note that extra ATM fees in addition to those shown in paragraph 11 may be charged by certain ATM providers. You cannot use your Card to complete cash advance transactions or to pay funds on to a PayPal Account. You can authorise transactions on your Card at any Merchant by entering your PIN or other security code, if the Merchant does not accept chip and PIN authorisation, the Merchant may allow you to authorise the transaction by signature of the receipt. A transaction can also be authorised by tapping your Card against a Contactless enabled reader. We will treat the transaction as genuine if:
4.2.2 your PIN or other security code personal to you is used;
4.2.3 your Card is used and you authorise the transaction by signature of the receipt; or,
4.2.4 the transaction was authorised from MyAccount while you were logged in;
4.2.1 your Card is tapped against a Contactless enabled reader and accepted by such reader;
4.3 Once you have authorised a payment from your PayPal Account, we cannot change or cancel it. We cannot cancel authorised payments that have not yet been processed. You may be able to cancel transactions that you have authorised for a future date (including recurring transactions) by contacting the Merchant before the date on which the payment is due to be made. We may refuse to execute a transaction if the transaction is unlawful or fraudulent or if you do not have enough Available Balance to cover the payment.
4.3.1 if we refuse to process a transaction, you can check your PayPal Account to ensure there was enough Available Balance, or can ask us why we have not executed a transaction by contacting Customer Services. Unless the law prevents us, we will explain why and we will also tell you what can be done to correct any errors in transaction.
4.4 Your Card will authorise transactions against your PayPal Account which means that the Available Balance will be reduced by Full Deductible Amount. You must not use your Card without a valid Billing Agreement in place or if the Full Deductible Amount exceeds the Available Balance. If, for any reason, a transaction is processed for an amount greater than the Available Balance on your Card, PayPal will settle the amount by which the Full Deductible Amount exceeds your Available Balance by pulling funds from another funding source linked to your PayPal Account.
4.5 Due to security safeguards, Merchants that accept your Card are required to seek authorisation from us for all of the transactions that you make. There are some circumstances where Merchants may require you to have an Available Balance greater than the value of the transaction you wish to make. You will only be charged for the actual and final value of the transaction you make. Merchants request this as they may need to access more funds than you initially planned to spend. For example:
4.5.1 Hotels, restaurants and rental cars.
4.5.2 Internet Merchants – certain internet Merchant sites will, on registration or at checkout stage, send a request for payment authorisation to verify if funds are available. This will temporarily impact your Available Balance. Also please bear in mind that many sites will not deduct payment until goods are dispatched so please be aware of this when checking your Available Balance to make sure you always have sufficient funds available to cover your purchases.
4.6 Your Card cannot be used in situations where it is not possible to obtain online authorisation that you have sufficient balance for the transaction. For example: transactions on trains, ships, and some inflight purchases.
4.7 Your Card cannot be used at self service petrol pumps. You can use your Card to pay by taking it to the cashier.
4.8 Your Card should not be used as a form of identification.
4.9 Your Card may not be used for any illegal purpose or in any manner prohibited by law.
4.10 Your Card cannot be used in any way which violates the terms of the PayPal user agreement associated with your PayPal Account.
4.11 The Available Balance on your PayPal Account will not earn any interest.
4.12 We may ask you to surrender the Card at anytime for a valid reason in accordance with the provisions in paragraph 15 of this Agreement.
4.13 If a Merchant agrees to give a refund for a purchase made using your Card, we will make the refund when we receive the funds from the retailer.
5. AVAILABLE BALANCE OF YOUR CARD
5.1 Your Card draws from the Available Balance of your PayPal Account, therefore you will need to have funds in your PayPal Account to use your Card. To top up your Available Balance you can transfer or have funds paid into your PayPal Account. You will not be able to load or top up additional funds on to your Card directly.
5.2 We will make your monthly account statements available to MyAccount free of charge and every month we will either email you or send an SMS to notify you that your MyAccount has been updated.
6. CHECKING BALANCE
6.1 You can check your Available Balance for free by logging into your PayPal Account, visiting MyAccount or by calling Customer Services. Alternatively you can call PayPal customer services, details for which can be found on the Website (call charges may apply, see Website for details), or by SMS by texting "BAL" to 62226.
7. CARD EXPIRY
7.1 The expiry date of your Card is printed on the front of the Card. You must not use your Card after expiry date. If you would like to apply for a replacement Card please contact Customer Services (fees may apply, see paragraph 11).
7.2 If your Card has been used in the last six months prior to the expiry date, we will send you an e-mail informing you that you will be issued with a replacement Card, and will send a new Card free of charge to your registered address. Please ensure that the details of your registered address are kept up to date via MyAccount. If you do not wish to be issued with a new Card, please contact Customer Services.
7.3.1 If you opt to have your Card renewed, you'll be issued a new Card (fees apply see paragraph 11).
7.3.2 If you tell us you do not want your Card renewed, or do not reply to the e-mail, you will not be issued with a new Card.
7.3 If your Card has not been used in the last six months prior to the expiry date, we'll send you an e-mail asking whether you would like to renew your Card:
8. CARDHOLDER LIABILITY AND AUTHORISATIONS
8.1 We may restrict or refuse to authorise any use of your Card in any legal jurisdiction if using the Card is causing or could cause a breach of this Agreement or if we have reasonable grounds for suspecting that either you or a third party has committed or is about to commit a crime or other abuse in connection with the Card.
8.2 Where appropriate, any refusal to authorise a transaction will be relayed to you via the Merchant concerned.
8.3 You must sign your Card as soon as you receive it and keep it safe. You must also keep safe any security information or credentials related to your Card and PayPal Account.
8.4.1 keep the Card and/or security features of the Card safe, or
8.4.2 notify us that your Card is lost or stolen.
8.4 You will be liable for all unauthorised transactions that arise from the use of a lost or stolen Card or the misappropriation of the Card if you fail to:
8.5.1 allow a third party other than an additional Cardholder and/or an Authorised Account Information Service Provider to use or access your PayPal Account; or
8.5.2 allow another person to use your Card; or
8.5.3 write down, store on your computer (whether encrypted or otherwise) or mobile phone, or let anyone else know what your PayPal Account Login Details are, and the fact that they are also for use with your MyAccount; or
8.5.4 write down your password(s), PIN, PayPal Account Login Details or any security information unless you do this in a way that would make it impossible for anyone else to recognise any of that information; or
8.5.5 disclose your PIN, any security information related to your Card or PayPal Account Login Details, or otherwise make them available to any other person, whether verbally or by entering them in a way that allows them to be observed by others or otherwise; or
8.5.6 disclose or make available your PayPal Account Login Details to a third party unless the third party is an Authorised Account Information Service Provider and you want to use Account Information Services provided by them; or
8.5.7 enter your PIN in any ATM that does not look genuine, has been modified, has a suspicious device attached or is operating in a suspicious manner.
8.5 You should never:
8.6 You will be responsible for all transactions that you or any additional Cardholder authorise whatever the manner of such authorisation.
8.7 You will be liable for all transactions that take place as a result of you acting fraudulently or failing to comply with this Agreement with intent or gross negligence. Any such transactions and any fees and charges relating to such transactions will be deducted from the Available Balance on your Card.
8.8 It is your responsibility to keep us updated of changes to your personal details, including e-mail address and mobile number. Failure to do so may result in us being unable to contact you regarding your account, including the provision of refunds to which you might be entitled or to let you know about changes to this Agreement.
8.9 You agree to indemnify and hold harmless, us and our distributors, partners, agents, sponsors, and service providers and their group companies from and against the costs of any legal action taken to enforce this Agreement and/or any breach of this Agreement or fraudulent use of your Card, PayPal Account Login Details, or PIN by or authorised by you.
9. LOST, STOLEN OR DAMAGED CARDS
9.1 In the event of loss, theft, fraud or any other risk of an unauthorised use of your Card or password, or if your Card is damaged or malfunctions, you must contact Customer Services immediately so that we can block your Card.
9.2 In the event that you notify us in accordance with this Agreement that your Card has been lost or stolen you will be liable for a maximum of £35 of any loss that takes place prior to you contacting Customer Services.
9.3 Provided that you have given notification in accordance with paragraph 9.1 and that paragraph 9.4 does not apply, then you will not be liable for losses that take place following the date on which you gave such notification to Customer Services. We may replace your Card (fees may apply, see paragraph 11) unless we have any reason to believe that the notified incident has been caused by your breach of this Agreement, negligence or if it raises reasonable suspicion of fraudulent or improper conduct. If we replace the Card, the Card will be delivered to your home address.
9.4 In the event that we have reason to believe you have acted fraudulently or you have acted with negligence or intentionally in failing to notify us of the lost or stolen Card or you have failed to keep your Card or security information related to your account safe or you have breached this Agreement then you shall be liable for all losses.
10. TRANSACTIONS MADE IN FOREIGN CURRENCIES
10.1 If you make a transaction in a currency other than pounds sterling ("foreign currency transaction"), the amount deducted from your PayPal Account will be converted to pounds sterling on the day we receive details of that foreign currency transaction. We will use a rate set by Mastercard, which will be available on each Working Day and changes in the exchange rate shall take effect immediately. Exchange rates can fluctuate and they may change between the time a transaction is made and the time it is deducted from your Available Balance. For transactions made within the EEA or in an EEA currency you can find out the Mastercard exchange rate by e-mailing Customer Services. We will charge an additional foreign transaction fee for all foreign currency transactions (see paragraph 11).
11.1 Your Card is subject to fees and restrictions as follows. The core fees detailed below relate to the core bundle of services that we provide to you and that comprise the Programme.
Card Application Fee
Additional Card Application Fee
£2.00 (£3.00 for withdrawals outside of the UK)
Transaction Fee (Point Of Sale& Internet)
Additional Foreign Transaction Fee
2.75% (foreign ATM withdrawals will incur cash withdrawal fee in addition).
Internet Gambling Fee
Internet and IVR Enquiry
Call Centre Enquiry
SMS Balance Enquiry
£4.95 (FREE if original Card stolen and reported via Customer Services).
11.2 We will deduct any taxes or charges due from the Available Balance in your PayPal Account. If there is no Available Balance of funds in your PayPal Account, or taxes or charges exceed the Available Balance, PayPal will settle this amount by pulling funds from another funding source linked to your PayPal Account.
12. UNAUTHORISED AND INCORRECT TRANSACTIONS
12.1 If you have a reason to believe that a transaction from your PayPal Account was not authorised in accordance with this Agreement, you must immediately contact Customer Services, but in any event within 13 months of the date of the relevant transaction. Any delay in notifying us makes it more difficult for us in investigating the transaction.
12.2 We will by the end of the next Working Day refund the unauthorised amount including any fees by returning it to your PayPal Account and restore your PayPal Account to the position it would have been in if the unauthorised transaction had not taken place.
12.3 We are not obliged to refund the unauthorised sums to you if we have reason to believe you have acted fraudulently and we may notify the police or any other authority permitted by law. If we don’t provide a refund by the end of the next Working Day but subsequently confirm that the transaction was unauthorised, we will refund the sums to you straight away.
12.4 We will have no further liability to you once we have refunded the unauthorised sums to you. If we subsequently discover that you were not entitled to a refund, we shall treat the refund as a mistake and be entitled to reapply the transaction, including any fees, to your PayPal Account.
12.5.1 if you have acted fraudulently; and
12.5.2 if the transaction was made because you deliberately or negligently failed to keep your Card or Card details secure or your PIN or other security information secret; or
12.5.3 where you have failed to notify us without undue delay on becoming aware that your Card or security information related to your Card has been lost, stolen or compromised.
12.5 You will be liable for all unauthorised transactions made from your PayPal Account;
12.7.1 the authorisation you gave did not specify the exact amount to be paid;
12.7.2 the amount that has been charged to your PayPal Account was more than you could reasonably have expected to pay, based on the circumstances, including previous spending patterns; and
12.7.3 you make the refund request within eight weeks of the date when the payment was charged to your PayPal Account.
12.6 You will not be liable for unauthorised transactions from your PayPal Account after you have told us that your Card has been lost, stolen or compromised.
12.7 Where you have agreed that another person in the EEA can take a payment from your PayPal Account (e.g. if you have given your Card details to a Merchant for the purpose of making a payment for renting a car or booking a hotel room), you can ask us to refund a payment, which we will refund to you within 10 Working Days of our receipt of your request, if all the following conditions are satisfied:
12.8 We may ask you to provide information as is reasonably necessary to verify that conditions in 12.7.1 – 12.7.3 are satisfied.
12.9 If you ask us to make a refund under paragraph 12.7 then, within 10 Working Days of the date we receive your request (or if we ask for more information under paragraph 12.8, within 10 Working Days of the date we receive that information) we will either:
12.9.1 refund the payment in full; or
12.9.2 tell you the reasons why we do not agree to the refund.
12.10 You will not be entitled to a refund under paragraph 12.7 if:
12.10.1 you have given us your consent for the payment to be made; and
12.10.2 where applicable we (or the person or a Merchant you agreed to pay) have given you information on the payment in question at least four weeks before the due date of the payment; or
12.10.3 if the payment in question was higher than you reasonably expected to pay is due to a change in any currency exchange rate.
12.11 If funds have been paid in to your PayPal Account by mistake, we can take the funds back out of your PayPal Account and/or ask PayPal to put a hold on the money so you can’t spend it.
12.11.1 We don’t have to tell you before we take the money back or ask PayPal to put a hold on the money.
12.11.2 If funds goes into your PayPal Account by mistake, we are required to provide sufficient details about you and the incorrect payment to the bank or institution that sent the payment to enable them to recover the funds.
13.1 We may change this Agreement, including fees and limits by providing you with at least two months' prior notice by e-mail (provided you have supplied us with an up-to-date e-mail address) and will ensure the most recent version is always available on MyAccount.
13.2 You may terminate your Card any time within the two months' notice period if you do not agree with the changes to the Agreement. However, in the event you do not cancel during this period then you will be deemed to have accepted them and the changes will apply to you.
13.3 There are some situations where we can make changes to this Agreement and we don’t have to tell you in advance. These are changes you probably expect because of the nature of the product or service, or that you won’t mind about because they are favourable to you. We do not have to tell you personally in advance when any of the following happen:
13.3.1 If the change is in your favour, if we reduce your charges, if we make this Agreement fairer to you, or if we introduce a new service or feature from which you can benefit.
13.3.2 We make a change because a change in law or regulation says that we have to by a particular date, and there isn’t time to give you notice.
14.1 You may cancel your Card before activating it, and up to 14 calendar days after the date of activation ("cancellation period"), by writing to Customer Services. This does not apply to replacement Cards where the cancellation period for the original Card has expired.
14.2 You may terminate your Card any time after the cancellation period by contacting Customer Services. You will not be charged for cancelling your Card.
15. TERMINATION OR SUSPENSION
15.1.1 if we give you two months' notice; or
15.1.2 with immediate effect if you have breached this Agreement, or if we have reason to believe that you have used, or intend to use the Card in a grossly negligent manner or for fraudulent or other unlawful purposes or if we can no longer process your transactions due to the actions of third parties.
15.1 We can terminate this Agreement at any time:
15.2.1 we discover any of the information that you provided to us when you applied for your Card was incorrect; or
15.2.2 a transaction has been declined because of a lack of Available Balance; or
15.2.3 you have breached this Agreement or we have reason to believe that you have used, or intend to use the Card or PayPal Account Login Details in a grossly negligent manner or for fraudulent or other unlawful purposes or if we cannot process your transactions due to the actions of third parties.
15.2.4 we suspect or to prevent suspected unauthorised or fraudulent use of your Card, PayPal Account or any security credentials related to your Card; or
15.2.5 we believe that this is necessary for security reasons; or
15.2.6 any legal obligations require us to do so.
15.2 We can suspend, block or cancel your Card at any time with immediate effect (and until your default has been remedied or the Agreement terminated) if:
15.3 In the event that we do suspend, block or cancel your Card then if we are able to do so, we will tell you in advance otherwise we will let you know immediately afterwards. We may advise anyone involved in the transaction if a suspension has taken place.
15.4 Use of your Card is subject to you having a valid user agreement with PayPal. If your PayPal Account is restricted, locked or closed you will be unable to use your Card.
15.5 In the event that any additional fees are found to have been incurred on your Card following termination by either you or us, then PayPal will settle this amount by pulling funds from another funding source linked to your PayPal Account.
16. OUR LIABILITY
16.1.1 we shall not be liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, a lack of funds and/or failure of network services at ATMs, maximum withdrawal limits set by ATM operators and failure of data processing systems;
16.1.2 we shall not be liable for any loss of profits, loss of business, or any indirect, consequential, special or punitive losses;
16.1.3 where the Card is faulty due to our default, our liability shall be limited to replacement of the Card;
16.1.4 where sums are incorrectly deducted from your Available Balance due to our default, our liability shall be limited to payment to you of an equivalent amount; and
16.1.5 in the unlikely event that sums are deducted from your Available Balance but you did not authorise such deduction in accordance with this Agreement then our liability shall be as set out in paragraph 12.
16.1 Our liability in connection with this Agreement (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) shall be subject to the following exclusions and limitations:
16.2 Nothing in this Agreement shall exclude or limit our liability for death or personal injury resulting from our negligence or fraud.
16.3 To the extent permitted by law, all conditions or warranties implied by law, statute or otherwise are expressly excluded.
16.4 The above exclusions and limitations set out in this paragraph 16 shall apply to any liability of our affiliates such as Mastercard, PayPal and other suppliers, contractors, agents or distributors and any of their respective affiliates (if any), to you, which may arise in connection with this Agreement.
16.5 In the event of suspected or actual fraud or security threat to your Card or PayPal Account, we will use SMS, telephone, post, email or another secure procedure to contact you. We may ask you to verify your identity for security purposes.
17. YOUR INFORMATION
17.1 You may provide us with personal data from time to time in connection with your Card. Some personal data will be necessary for us to provide you with the Access Card account and services under this Agreement. We are the Data Controller and only use your personal data for this purpose. Please see the Privacy Statement published at www.paypal.com/uk/accesscard for full details on the personal data that we and PayPal hold, how we will use it and how we will keep it safe. You must notify us immediately of any change to your personal data via MyAccount or by contacting Customer Services. Please note you will need to separately inform PayPal.
17.2 We and our affiliates are committed to maintaining your personal data in accordance with the requirements of the Data Protection Act 1998 and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction. Except as required by law, or in accordance with this Agreement, your personal information will not be passed to anyone without your permission. We can at any time request evidence of identity from you and may use an ID verification agency or credit reference agency (whose names and addresses will be provided to you on request) both prior to and following issue of your Card for this purpose and who will add details to your record of our request for a search.
17.3 You agree that we can use your personal data in connection with the Card, and the e-money associated with the Card, to contact you about replacement Cards, and to enable us to review, develop and improve our products and services. This may involve providing your personal data to our partners, affiliates, agents, distributors, and suppliers including PayPal and to Mastercard and its affiliates to process transactions and for their statistical research and analytical purposes. We may share your personal data with PayPal for direct marketing purposes. By submitting your personal data to us you agree to us sharing your personal data with PayPal for direct marketing purposes and to PayPal contacting you with marketing material by post, phone, fax, email and electronic messaging services such as SMS or MMS. PayPal will process your personal data in accordance with its Privacy Statement available at www.paypal.co.uk/accesscard. If you do not wish to receive any marketing material from PayPal, please select 'marketing opt out' in MyAccount or contact Customer Services or you may contact PayPal directly in accordance with its Privacy Statement. We may also transfer your personal data outside of the EEA to enable you to use the Card while you are travelling. We may also disclose your personal data as required by law, regulation or any competent authority or agency to investigate possible fraudulent, unlawful or unauthorised activity.
17.4 You may contact us at anytime to request us to stop such use or further disclosure to other companies for such use.
17.5 You have a right to inspect the personal data we hold about you however, we will ask you to pay an inspection fee of £10 to cover our costs. For further information contact Customer Services.
17.6 If we discover that the information we hold about you is incorrect, we may have to suspend or cancel your Card until we can establish the correct information, in order to protect us both.
17.7 If you allow or give consent to an Authorised Account Information Service Provider to access your PayPal Account to provide you with their services, you should know that we have no control over how an Authorised Account Information Service Provider will use your information nor will we be liable for any loss of information after an Authorised Account Information Service Provider have access to your information.
17.8 You consent to us in using your information to provide payment services to you. If you withdraw this consent, we will stop providing payment services but may still use your data or information where we have lawful grounds to do so, for example because we need to retain records for regulatory purposes.
18. COMPLAINTS PROCEDURE
18.1 Complaints regarding any element of the service provided by us can be sent to Customer Services in writing or by calling.
18.2 All complaints will be subject to our complaints procedure. We will provide you with a copy of our complaints procedure upon request and, if we receive a complaint from you, a copy of our complaints procedure will automatically be posted to you.
18.3 If we fail to resolve your complaint to your satisfaction you may refer your complaint to the Financial Ombudsman Service (Exchange Tower, London E14 9SR, phone 0800 0234567). Details of the service offered by the Financial Ombudsman Service are available at www.financial-ombudsman.org.uk.
19.1 Any delay or failure to exercise any right or remedy under this Agreement by us shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time.
19.2 If any provision of this Agreement is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect.
19.3 You may not assign or transfer any of your rights and/or benefits under this Agreement and you shall be the sole party to the contract between us. You will remain liable until any Card issued to you is cancelled or has expired and all sums due under this Agreement have been paid by you in full. We may assign our rights and benefits at any time without prior written notice to you. We may subcontract any of our obligations under this Agreement.
19.4 No third party who is not a party to this Agreement has a right to enforce any of the provisions of this Agreement, save that PayPal and Mastercard and their respective affiliates may enforce any provision of this Agreement which confers a benefit or a right upon them and a person specified in paragraph 16.4 may enforce paragraph 16.
19.5 This Agreement contains the information set out in Schedule 4 of the Payment Service Regulations 2017 and you can obtain a copy of this Agreement at any time by visiting MyAccount or the Website.
19.6 This Agreement is governed by English law and you agree to the exclusive jurisdiction of the courts of England and Wales.
20. CONTACTING CUSTOMER SERVICES FOR YOUR CARD
20.1 If you’ve got a question, you can contact Customer Services by phoning 0333 7007060 between the hours of 8.00am and 7.00pm, Monday to Friday or 9.00am to 5.00pm on Saturday, or by writing to Customer Services at PO Box 3883, Swindon, SN3 9EA. A lost and stolen card service is also available 24 hours a day on the Customer Services phone number.
Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
Mastercard is a registered trademark of Mastercard International Incorporated.
This section is applicable if you apply for or have been issued a Card and/or Account which is regulated as E-Money or Payment Services.
Prepay Technologies Ltd, trading as PrePay Solutions (“PPS”, “Our” and “We”) is a company registered in England and Wales with number 04008083 and a registered office at 6th Floor, 3 Sheldon Square, Paddington, London, W2 6HY, United Kingdom. You can email PPS at firstname.lastname@example.org or you can call PPS on 0845 303 5303 (+44 845 303 5303 from outside the UK).
The Card and/or Account (Card) is issued by PPS (see details below). PPS is the Data Controller in relation to your Card and all necessary activities relating to the operation of the Card: allowing you to receive, activate and use your Card (activating, managing and using your online account where applicable, making and receiving payment transactions, meeting legal requirements, answering requests, providing information to you).
You may be the Customer or you may be a person that has been provided with a Card by the Customer.
Contact details for the PPS Data Protection Officer
Our Data Protection Officer can be contacted at PO Box 3883, Swindon SN3 9EA or at DPO@prepaysolutions.com.
The purposes and legal basis for processing your personal information
Processing is necessary for the performance your contract with PPS and for the issue and operation of Cards and is necessary for compliance with legal obligations applicable to PPS. PPS does not use your personal information for marketing purposes and will not share your information with third parties for marketing purposes.
Categories of personal information and collection
|Type of personal information||Description|
|Personal Details||Full name and date of birth|
|Contact Details||Where you live and how to contact you including phone numbers and e-mail addresses|
|Transactional Data||Details about use of your PayPal Access Prepaid MasterCard and payments to and from your accounts with us|
|Contractual information||Details about the products or services we provide to you|
|Locational Data||Data we get about where you are, such as may come from your mobile phone, the address where you connect a computer to the internet, or a shop where you buy something with your PayPal Access Prepaid MasterCard|
|Behavioural Data||Details about how you use our products and services|
|Technical Data||Details on the devices and technology you use|
|Communications||What we learn about you from letters, emails and conversations between us|
|Documentary Data||Details about you that are stored in documents in various formats, or copies of them. This could include things like your passport, drivers licence or birth certificate collected to fulfil customer due diligence requirements|
Personal information will only be collected directly and voluntarily from you as part of the application process or as a result of transactions relating to your PayPal Access Prepaid MasterCard. Some personal information may be verified by PPS with use of publically accessible sources to fulfil customer due diligence.
Sending personal information outside of the EEA
PPS will only send your personal information outside of the European Economic Area (EEA) to:
- Follow your instructions
- Comply with a legal duty
In relation to personal information processed by Mastercard certain processors are located outside of Europe. Personal information processed by Mastercard is subject to Mastercard Binding Corporate Rules which you have enforcement rights under as a third-party beneficiary.
Recipients (or categories of recipients) of personal information
PPS is committed to ensuring that your information is secure with us and with third parties who act on our behalf. These third parties include MasterCard, card manufacturers, suppliers of identity validation services, IVR and call recording (telephone) suppliers and PayPal (Europe) S.àr.l. & Cie, S.C.A. (R.C.S. Luxembourg B 118 349) a company under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier, whose address is at 22-24 Boulevard Royal, L-2449 Luxembourg. We use many tools to make sure that your information remains confidential and accurate and we may monitor or record calls, emails, text messages or other communications in order to protect you and us.
Retention of personal information
We don’t keep your information for longer than we need to, which is usually up to 6 years after the end of the relationship or upon termination of the contract, unless we are required to keep it longer (for example due to a court order or investigation by law enforcement agencies or regulators).
You have certain legal rights to control what we do with your information. These include:
|Access||You have a right to access the personal information we hold about you|
|Rectification||You have a right to rectification of inaccurate personal information and to update incomplete personal information|
|Erasure||You have a right to request that we delete your personal information|
|Restriction on processing||You have a right to request us to restrict a processing of your personal information|
|Objection to processing||You have a right to object to the processing of your personal information|
|Portability||You have a right to personal information portability|
|Marketing||You have a right to object to direct marketing|
To exercise any of your legal rights, you can email PPS at email@example.com or you can write to PPS DPO at PO Box 3883, Swindon SN3 9EA.
Your right to lodge a complaint with the Information Commissioner’s Office
If you wish to raise a complaint on how we have handled your personal information, you can contact our Data Protection Officer. We hope that we can address any concerns you may have, but if we fail to address your complaint you can contact the Information Commissioner’s Office (https://ico.org.uk/).
Financial crime prevention
PPS will use your personal information to help decide if your accounts may be being used for fraud or money-laundering. We may detect that an account is being used in ways that fraudsters work. Or we may notice that an account is being used in a way that is unusual. If we think there is a risk of fraud, we may stop activity on the accounts or refuse access to them. We might also check and share your information with fraud prevention agencies. If fraud is identified or suspected, these agencies may keep a record of that information and we may refuse to provide any services. Law enforcement agencies may access and use this information.
If you choose not to give personal information
If you choose not to give us your personal information, it may mean that we cannot perform services needed to run your Card. It could mean that we cancel your Card or services you have with us.