We’re very sorry to hear of your loss. Please note that we can only take instructions from the authorized executor or administrator of the deceased estate to close a PayPal account previously held by a deceased person. If you wish to close the account of a loved one, please contact the relevant executor or administrator.

If you're an executor or administrator of a deceased estate and want to close the PayPal account of the deceased person, please email all the following documents to us at bereavementTW@paypal.com:

• A cover sheet stating that the account holder is deceased and that the account's executor wants to close the account.
• The death certificate of the account holder.
• Legal documentation that identifies the executor of the estate.
• A valid government-issued photo ID of the executor.
• Death certificate of the account holder or a household registration cancellation transcript issued by the Department of Household Registration.
• Certificate of inheritance tax payment or exemption certificate for inheritance tax issued by National Taxation Bureau.
• Household registration transcript of the entire household to prove the successors' right of inheritance.
• Identity card and seal of all the successors.
• A letter that specifies what to do with any funds remaining in the account.

Upon receipt of all the required documents, we'll review them and close the account in 1-2 days if the request is approved. If there are remaining funds in the PayPal account, we'll also inform you how to proceed to release the amount. The remaining funds may be withdrawn from the account in one of the two ways:

• Transfer the balance to the bank account linked to the PayPal account.
• Transfer the balance to a PayPal account in the executor's name.