PayPal Thailand Relaunch FAQ
PayPal is committed to serving our customers in Thailand. We have been working to update our products and processes to best meet the needs of our customers in Thailand, and we look forward to serving you as we gradually complete the relaunch of PayPal Thailand. Thank you for your continued interest in PayPal.
Please click here for a step-by-step guide to the process, as well as troubleshooting tips.
If you already have a PayPal account as a:
- Consumer, freelancer or casual seller, entrepreneur or sole proprietor with an account opened before 7 March, 2021: We will be transferring these accounts to PayPal Thailand in December 2022. As part of this process, you will first need to take some actions for your account to be transferred, so you can continue using your account after 15 December, 2022. Please refer to the email we have sent you on or after 11 October, 2022 for guidance.
Until then, you can continue to use your account as usual, including shopping with your PayPal wallet, and to send and receive money with it.
- Entrepreneur or sole proprietor with an account opened after 7 March, 2021: You will have received an email from us with guidance, on or after 11 October, 2022. As part of this process, you will need to take some actions to continue using PayPal after 15 December, 2022. If you have not received this email, please contact us for assistance.
- Registered business: Your account, if eligible, would have been transferred to PayPal Thailand in March 2022. You would have been notified accordingly at that time, and you can continue to make and receive payments with your PayPal Thailand business account.
If your account was not transferred to PayPal Thailand, you can no longer make and receive payments with it, although you can continue to withdraw funds to your bank account. You will need to open a new PayPal Thailand business account to continue using PayPal.
Registration for a new PayPal Thailand account is available here.
Please read on for answers to other questions you may have.
Consumers / Non-registered businesses
Frequently asked questions
To continue using your PayPal account in Thailand you will need to complete a few steps by 30 November, 2022 (up till 11.59pm Thailand time).
You can complete these steps via the PayPal mobile app or website. For a seamless mobile app experience, please ensure you're using the latest version of the PayPal app.
We recommend starting this process well in advance, to ensure you do not experience any disruption to your account.
- Accept the new PayPal Thailand Relaunch Agreements, which include: A) PayPal Thailand User Agreement, B) PayPal Thailand Relaunch Consent Agreement, and C) PayPal Thailand Privacy Statement.
- Enroll in the National Digital ID (NDID) platform (if you have not done so previously). Please refer to items #7 to #16 below for additional details on NDID.
- Verify your identity: We will be using the NDID platform to obtain your necessary identity information. You will be guided through the process to share this information with PayPal, using your bank’s mobile app. You will be notified instantly within your PayPal account once you have successfully verified your identity.
If you are already enrolled in the NDID platform, you should be able to complete this process in a few minutes.
You will have received an email from PayPal, as well as notification alerts within your account overview directing you to the appropriate steps. You may also receive subsequent SMS reminders. As always, be aware of phishing scams. PayPal will only ask for information after you have securely logged-in to your account.
You will initially need to provide your full legal name in English, and your Thai national ID number (other forms of identification which do not have a 13-digit Thai national ID number, such as a non-Thai passport, work permit, non-Thai Identification card (pink ID), or Thai Permanent Resident Permit cannot be accepted). Other information may be required to enroll in NDID – please see item #8 below for more details.
You can complete the required steps via the PayPal mobile app or website. For a seamless mobile app experience, please ensure you're using the latest version of the PayPal app.
Once you have completed the necessary steps (please see item #1, above), your PayPal account will be transferred to PayPal Thailand between 12 – 15 December, 2022. This will happen seamlessly and will not require any further action from you. You will receive an email notification confirming your account has been transferred successfully.
Until that time, there won’t be any changes to your existing PayPal account, but there will be some changes after it has been transferred to PayPal Thailand. Please see item #19 and 20 (if applicable) below for details.
If you don’t complete the required steps (please see item #1, above) by 30 November, 2022 (up till 11.59 pm Thailand time), your account will not be eligible to be transferred to PayPal Thailand. Furthermore, your account capabilities will be limited and you will not be able to make or receive payments through PayPal after 15 December, 2022. You will only be able to withdraw any balance you have to your linked bank account.
Once your account has been limited, you will need to open a new PayPal account. Note, to open a new PayPal account with the same email address, your existing PayPal account will first need to be closed. You can learn how to close your account here.
As part of PayPal’s relaunch of services in Thailand, we will be transferring your account to PayPal Thailand. Therefore, to continue using your PayPal account in Thailand you will need to accept the terms of the new PayPal Thailand Relaunch Agreements.
We have been gradually updating our products and processes over the past months to ensure we comply with all applicable Thai laws, as part of the relaunch of PayPal Thailand. The latest PayPal Thailand Relaunch Agreements have been updated to reflect these updates, and will supersede the previous set of agreements you accepted.
Financial services providers like PayPal are obliged under Thai law to verify the identity of their customers, which helps us keep PayPal safe for everyone using it.
We are using the National Digital ID (NDID) platform to help us verify the identity of customers seeking to use PayPal Thailand personal accounts (including existing account holders whose accounts will be transferred to PayPal Thailand). As Thailand’s digital identity verification service, NDID will allow us to do so in a standardized, reliable, fast and safe manner. This requirement applies regardless of whether you have linked a Thai bank account to your PayPal account or not.
You can enroll in NDID using either the mobile app (may not be available for all participating banks), or by visiting a branch of any participating Thai bank you have an account with. This does not necessarily have to be the same bank linked to your PayPal account (if you have done so).
You can find more detailed information on the enrollment process on question 5 of NDID’s FAQ page, or on the NDID pages of participating banks linked here: Bangkok Bank, CIMB Thai, Government Housing Bank, Government Savings Bank, Kasikorn Bank, Kiatnakin Phatra Bank, Bank of Ayudhya (Krungsri), Siam Commercial Bank, TMB Thanachart.
- PayPal is not responsible for content on third party websites. Questions relating to third party processes should be directed to the relevant organization.
You will need to be enrolled in NDID in order to complete our identity verification processes (please see item #1 for more details). These identity verification processes must be completed by 30 November, 2022 (up till 11.59pm Thailand time). However, we encourage you to enroll in NDID at your earliest convenience ahead of that.
Please contact the bank you are seeking to enroll in NDID through to check. As the enrollment process may require you to visit your bank in person, we encourage you to enroll in NDID at your earliest convenience.
You can contact your bank to check.
You may already be enrolled in NDID if you have taken all of the following steps:
- You have an existing bank account (current or savings).
- You’ve followed your bank’s procedures to confirm your identity by inserting your Thai ID card into a card reader at your bank branch.
- You’ve downloaded your bank’s mobile app to your smartphone and it’s ready to use.
- You’ve taken a photo of yourself on your bank’s mobile app or at your bank branch to confirm your identity, and have enrolled in the NDID service.
You may also reference question 5 of NDID’s FAQ page.
- PayPal is not responsible for content on third party websites. Questions relating to third party processes should be directed to the relevant organization.
There is typically no charge for enrolling in NDID, although this may vary from bank to bank. There will be no charge to users when PayPal verifies your identity through NDID. You may also reference questions 8 and 9 of NDID’s FAQ page.
- PayPal is not responsible for content on third party websites. Questions relating to third party processes should be directed to the relevant organization.
PayPal is using the NDID platform as a sole means of verifying the identity of customers seeking to use PayPal Thailand personal accounts (including existing account holders whose accounts will be transferred to PayPal Thailand).
PayPal is using the NDID platform as a sole means of verifying the identity of customers seeking to use PayPal Thailand personal accounts (including existing account holders whose accounts will be transferred to PayPal Thailand). For the time being, a Thai national ID is required to enroll in NDID (other forms of identification which do not have a 13-digit Thai national ID number, such as a non-Thai passport, work permit, non-Thai Identification card (pink ID), or Thai Permanent Resident Permit cannot be accepted).
Please contact the bank you are seeking to enroll in NDID through for assistance. You can also find more detailed information on the NDID pages of participating banks linked here: Bangkok Bank, CIMB Thai, Government Housing Bank, Government Savings Bank, Kasikorn Bank, Kiatnakin Phatra Bank, Bank of Ayudhya (Krungsri), Siam Commercial Bank, TMB Thanachart.
- PayPal is not responsible for content on third party websites. Questions relating to third party processes should be directed to the relevant organization.
As part of PayPal’s relaunch of services in Thailand, we will be transferring your account to PayPal Thailand. As a financial services provider based in Thailand, PayPal Thailand is obliged under Thai law to verify the identity of our customers. This requirement also applies to existing account holders whose accounts will be transferred to PayPal Thailand.
Yes, it will. Once you have completed the necessary steps (please see item #1, above), your PayPal account, including its transaction history, will be transferred to PayPal Thailand between 12 – 15 December, 2022. This will happen seamlessly and will not require any further action from you. You will receive an email notification confirming your account has been transferred successfully.
Yes, you will. As long as you have completed the necessary steps (please see item #1, above), your PayPal account will be transferred to PayPal Thailand between 12 – 15 December, 2022. This will happen seamlessly and will not require any further action from you. You will receive an email notification confirming your account has been transferred successfully.
If you don’t complete the required steps (please see item #1, above) by 30 November, 2022 (up till 11.59 pm Thailand time), your account will not be eligible to be transferred to PayPal Thailand. Furthermore, your account capabilities will be limited and you will not be able to make or receive payments through PayPal after 15 December, 2022. Please see item #4, above, for more details.
You will continue being able to use your PayPal account to shop online, as well as send and receive payments for goods and services globally as well as in Thailand. In order to comply with Thai laws, the following changes will apply to your account after it has been transferred to PayPal Thailand.
Bank withdrawals
- Withdrawals must be made to Thai bank accounts in THB. Withdrawals to U.S. bank accounts will not be available.
Payment Services
- PayPal Thailand accounts will no longer be able to send or receive friends & family transfers.
- PayPal Thailand accounts will no longer be able to send or receive payments through the Payouts (Mass Pay) product.
- Domestic commercial payments between two Thailand PayPal accounts can only be made in THB. International commercial payments can still be made in multiple currencies. International commercial payments which involve the conversion of THB to a foreign currency are subject to a daily limit of 800,000 THB.
- PayPal payments funded with a debit card issued from a Thai bank cannot be used to make payments in Thailand domestically. There will be no restrictions on PayPal payments funded with a credit card.
- PayPal.me functionality will not initially be available.
VAT Tax
- A required 7% Thailand VAT tax will be collected on all PayPal fees. Account holders will receive a daily tax invoice summarizing the tax collected.
VAT example: if you received a PayPal payment for 2,564 THB and your resulting PayPal fee was 100 THB, an additional 7 THB (7%) for VAT would also be collected.
Your existing PayPal business / premier account will be converted to a PayPal Thailand personal account, as part of the transfer process. You will still be able to use your PayPal Thailand personal account to send and receive payments for goods and services globally as well as within Thailand, in addition to shopping online with your PayPal wallet. Please see item #19 above for more details.
In addition to the changes outlined in item #19 which apply to all PayPal Thailand accounts, certain aspects of the user experience when you are logged in will be different as you move from a business / premier to a personal account.
You can continue to use your existing PayPal Thailand business account to send and receive payments for goods and services in Thailand as usual, as well as other existing functionalities like making withdrawals to your bank account, till 15 December, 2022. For more details, please refer to the email we have sent you around 11 October, 2022.
However, in order to comply with applicable laws, from August 1, 2022, there will be a limit of THB 50,000 (or equivalent in USD) on a 28-day rolling basis for purchasing goods and services outside of Thailand.
For example, if you sent five international goods and services payments of THB 10,000 on December 1, 2, 3, 4 and 5, you would then have reached this limit for the 28-day time frame and would not be able to send any more international payments for the time being. On December 29 (i.e., 28 days after your December 1 transaction), you would then be able to send another THB 10,000. On December 30 (i.e., 28 days after your December 2 transaction), you would be able to send another THB 10,000; and so on.
This limit only applies to your existing PayPal Thailand business account, and will not apply to any new PayPal Thailand personal account you may subsequently create.
No. If you have completed the necessary steps (please see item #1 above), your account will be automatically transferred to PayPal Thailand with the same email ID. You will not have two accounts.
There will be no change to PayPal’s fee for receiving a goods and service payment as a result of your account transfer to PayPal Thailand. However, please note that this fee will now be subject to VAT. Please see details in item #19 above.
The fees applicable for PayPal Thailand accounts are available on our pricing page for your reference.