PayPal is committed to serving our customers in Thailand, and we are currently in the midst of the relaunch of our services here.
As a locally-licensed payments provider in Thailand, we are undertaking a gradual approach to relaunching our services as we update our products and processes. This means access to and the range of services we offer will change over time.
If you already have a PayPal account as a:
1) Why does PayPal need me to enroll in NDID?
Financial services providers like PayPal are obliged under Thai law to verify the identity of their customers, which helps us keep PayPal safe for everyone using it.
We are using the National Digital ID (NDID) platform to help us verify the identity of customers seeking to use PayPal Thailand personal accounts (including existing account holders whose accounts will be transferred to PayPal Thailand). As Thailand’s digital identity verification service, NDID will allow us to do so in a standardized, reliable, fast and safe manner.
2) How do I enroll in NDID?
3) What is the deadline for me to enroll in NDID, in order for my PayPal account to be transferred to PayPal Thailand?
4) How long will it take for me to enroll in NDID?
5) I am not sure if I have already enrolled in NDID. How can I check?
6) Will I need to pay a fee to enroll in NDID, or when PayPal verifies my identity through NDID?
7) Are there alternative ways to verify my identity if I do not wish to / am not able to enroll in NDID?
8) I am not a Thai national and cannot enroll in NDID. Will I be able to use a PayPal personal account in Thailand?
9) How can I get help if I am having difficulty enrolling in NDID?
10) Why do I need to verify my identity through NDID, when PayPal has already verified my identity previously?
11) What is the current status of PayPal Thailand’s relaunch plans for consumers and freelancers / casual sellers?
12) What is the reason for this latest update to PayPal’s services in Thailand?
13) Will there be any changes to how I can use my PayPal personal account?
14) I previously received emails / SMSes from PayPal asking me to accept the new PayPal Thailand Relaunch Agreements and verify my identity. Should I still do that?
15) I had already accepted the new PayPal Thailand Relaunch Agreements and verified my identity. What does this mean for my account?
16) Does this mean I can continue to make subscription payments through my PayPal account again?
17) I’m a freelancer / casual seller with an existing PayPal account, and I would like to continue using PayPal to receive payments related to my business. Can I do that, or can I apply for a business account?
18) I’m an entrepreneur / sole proprietor with an existing PayPal account, and I would like to continue using PayPal to receive payments related to my business. Can I do that, or can I apply for a business account?
19) I’m an entrepreneur / sole proprietor with an existing PayPal account created after March 7, 2021, and I successfully verified my identity information over March-April 2022. Can I use my account to purchase goods & services as usual?
20) I do not have a personal PayPal account and would like to sign up for one. When can I do so?
21) I received a notification in early February that my personal account will not be transferred to PayPal Thailand as it has been inactive for more than two years. What does this latest update mean for me?