PayPal Thailand Relaunch FAQ

PayPal is committed to serving our customers in Thailand. We have been working to update our products and processes to best meet the needs of our customers in Thailand, and we look forward to serving you as we gradually complete the relaunch of PayPal Thailand. Thank you for your continued interest in PayPal.
Please click here for a step-by-step guide to the process, as well as troubleshooting tips.

If you already have a PayPal account as a:

  • Consumer, freelancer or casual seller, entrepreneur or sole proprietor with an account opened before 7 March, 2021: We will be transferring these accounts to PayPal Thailand in December 2022. As part of this process, you will first need to take some actions for your account to be transferred, so you can continue using your account after 15 December, 2022. Please refer to the email we have sent you on or after 11 October, 2022 for guidance.
    Until then, you can continue to use your account as usual, including shopping with your PayPal wallet, and to send and receive money with it.
  • Entrepreneur or sole proprietor with an account opened after 7 March, 2021: You will have received an email from us with guidance, on or after 11 October, 2022. As part of this process, you will need to take some actions to continue using PayPal after 15 December, 2022. If you have not received this email, please contact us for assistance.
  • Registered business: Your account, if eligible, would have been transferred to PayPal Thailand in March 2022. You would have been notified accordingly at that time, and you can continue to make and receive payments with your PayPal Thailand business account.
    If your account was not transferred to PayPal Thailand, you can no longer make and receive payments with it, although you can continue to withdraw funds to your bank account. You will need to open a new PayPal Thailand business account to continue using PayPal.

Registration for a new PayPal Thailand account is available here.

Please read on for answers to other questions you may have.

Consumers / Non-registered businesses
Frequently asked questions

1) What do I need to do?

To continue using your PayPal account in Thailand you will need to complete a few steps by 30 November, 2022 (up till 11.59pm Thailand time).

You can complete these steps via the PayPal mobile app or website. For a seamless mobile app experience, please ensure you're using the latest version of the PayPal app.

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We recommend starting this process well in advance, to ensure you do not experience any disruption to your account.

  1. Accept the new PayPal Thailand Relaunch Agreements, which include: A) PayPal Thailand User Agreement, B) PayPal Thailand Relaunch Consent Agreement, and C) PayPal Thailand Privacy Statement.
  2. Enroll in the National Digital ID (NDID) platform (if you have not done so previously). Please refer to items #7 to #16 below for additional details on NDID.
  3. Verify your identity: We will be using the NDID platform to obtain your necessary identity information. You will be guided through the process to share this information with PayPal, using your bank’s mobile app. You will be notified instantly within your PayPal account once you have successfully verified your identity.
If you are already enrolled in the NDID platform, you should be able to complete this process in a few minutes.

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