• Payments and Transfers
  • Disputes and Limitations
  • My Account
  • My Wallet
  • Login & Security
  • Seller Tools

How do I add tracking information to my payment or update an order status?

To add tracking information or update an order status: 

  1. Go to your  Activity
  2. Find the  purchase  you  want  to update  and  click  Get your money. If you sold a product, choose “Product” to add tracking information or print a shipping label. If you sold an intangible item or service, choose “Service or virtual product” to update the order status. You can update the order status to Completed, Pending, or Cancelled.  
  3. Click  Submit.

When you submit tracking information, the buyer will receive an email that includes the tracking number, order status, and shipping company.

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