Returning your online purchases should be hassle-free.

If you need to send something back, we’ll refund your return shipping costs on eligible purchases with Refunded Returns service.*

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Here’s what’s covered.

Our Refunded Returns service covers your purchases with the exception of the following^:

  • Intangible goods
  • The return period is over or the return is not in accordance with the return conditions of the seller
  • Items for which only partial payment has been made
  • If the return by post regular mail, courier or any other regular shipping options or services is already paid for by the seller

^Not a complete list. See here for full details.

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Steps to get a refund.


1

Activate the PayPal Refunded Returns service. Ship an eligible purchase back to the seller.

2

Complete the online request form, upload your PayPal transaction and proof of return shipment within 14 days of your return.

3

Your refund will appear in your PayPal account, usually within 5 business days.

Get your refund.

Once you've submitted a request, we'll review the details. If it is accepted, you'll receive your refund* in your PayPal account, usually within 10 business days of submission.

Your return shipping is on us.

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