Returning goods overseas should be easy.

Bought something but it didn’t fit, wasn’t what you expected or simply changed your mind? Don’t worry. Send it back and we’ll refund up to US$20 of the return shipping cost*. Activate now to enjoy this service on your next purchase.

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Your PayPal Refunded Return Service is now activated.

Now that you've activated our Refunded Return Service, there’s no need to fret about costly return shipping fees. Dissatisfied with your online purchase? Simply send it back and we'll refund up to US$15* off your shipping costs. That's one more reason to shop to your heart's content with PayPal.
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* Service is valid from now till 31st December 2017. See General Conditions of Use.* Up to 3 refunds to the value of US$20 each until 31st December 2017. See the General Conditions of Use for further information.

Here’s what’s covered.

PayPal Refunded Returns service refunds your returns covers your purchases with the exception of the following^:

  • Intangible goods
  • Intangible goods
  • The return period is over or the return is not in accordance with the return conditions of the seller
  • Items for which only partial payment has been made
  • If the return by post regular mail, courier or any other regular shipping options or services is already paid for by the seller

^Not a complete list. See here for full details

How does it work?

1

Return your item
Follow the seller’s return instructions for your purchase. Remember to keep a copy of your return shipping receipt.

2

Submit a Refund Request
Log into your PayPal account, select the purchase you returned and click on “Request a refund on return shipping”. Submit the return shipping request form, along with proof of your return within 30 days.

3

Receive your refund
You’ll see a refund of up to US$20 in your PayPal balance within 10 business days for all approved claims.

Your refund.

Once you've submitted a request, we'll review the details. If it is accepted, you'll receive your refund* in your PayPal account, usually within 10 business days. 

1

Activate the PayPal Refunded Return Service.

2

If you receive an item and you need to return it, complete the online request form within 14 days of returning the item.

3

Attach your confirmation email for your PayPal transaction and a copy of a payment receipt for the shipping cost and shipment proof and submit your claim.

Returned an item?

Submit a claim for your return shipping costs on any item purchased after you activated this service. We'll review your claim and, if it's approved, your refund will appear in your PayPal account in about 10 business days.

Submit a Claim

Here’s what’s covered.

PayPal Refunded Returns refunds your returns with the exception of the following^:

  • Intangible goods
  • The return period is over or the return is not in accordance with the return conditions of the seller
  • Items for which only partial payment has been made
  • If the return by post regular mail, courier or any other regular shipping options or services is already paid for by the seller

^Not a complete list. See here for full details

One less thing to worry about.

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