Returning your online purchases should be hassle-free.

If you need to send something back, we’ll refund your return shipping costs on eligible purchases with Refunded Returns service.*

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Here’s what’s covered.

Our Refunded Returns service covers your purchases with the exception of the following^:

  • Intangible goods
  • The return period is over or the return is not in accordance with the return conditions of the seller
  • Items for which only partial payment has been made
  • If the return by post regular mail, courier or any other regular shipping options or services is already paid for by the seller

^Not a complete list. See here for full details.

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Steps to get a refund.


Activate the PayPal Refunded Returns service. Ship an eligible purchase back to the seller.


Complete the online request form, upload your PayPal transaction and proof of return shipment within 14 days of your return.


Your refund will appear in your PayPal account, usually within 5 business days.

Get your refund.

Once you've submitted a request, we'll review the details. If it is accepted, you'll receive your refund* in your PayPal account, usually within 10 business days of submission.

Your return shipping is on us.

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