Safeguarding your account.
Protecting your account and money is important to us. We constantly review all accounts to help ensure PayPal remains a safer place to transact. When an account is limited, you may not be able to send, receive or withdraw money. From time to time, limitations may be placed on accounts when unusual or suspicious activities are detected, to safeguard you from potential losses.
1
We'll email you and ask you to log in to our Resolution Center for details on how to resolve the issue quickly, usually by providing documents.
2
Once you've submitted the information required, we'll review and reply via email.
3
We'll lift the limitations once we have verified your account. At times, limitations can be lifted by simply changing your security questions and password.
What might cause a limitation?
Your account may have been limited for a number of reasons.
For buyers
Unauthorized account use.
If we suspect someone could be using your account without your knowledge, we'll limit the account and look into the detected fraudulent activity.
Unauthorized behaviour alert.
We'll secure your account if your debit or credit card issuer alerts us that someone has used your card without your permission, preventing any further unauthorized fraudulent activity.
For sellers
Unauthorized account use.
Someone could be using your business account without your knowledge.
Increased buyer issues.
Poor performing sellers with an increase of complaints, claims and chargebacks from buyers.
Business is not compliant.
Your business is not compliant with our Acceptable Use Policy, such as selling counterfeit goods, prescription drugs or guns.
Unexpected business changes.
There are suspicious activities of selling irregularities and spike in sales volume.
Removing limitation.
To remove account limitation, we may request for the relevant documents. We will guide you through the limitation process and help restore full access to your account through the email.
| Documents required | Purpose |
|---|---|
| Supplier's invoices with contact information | This helps us determine the inventory source and validate that you have the items that you're selling in stock |
| Payment information | When an invoice is unavailable, we'll review the following information about your payments:
|
| Shipping or Tracking information | This information enables us to verify that customer orders are being fulfilled |
| Proof of address such as bank statement or utility bill | These documents help us verify your identity when there is unusual account activity or to comply with regulations |
| Proof of identity such as passport or driver's license | This information helps us verify your identity when there is unusual account activity or to comply with regulations |
| Proof of business | This information provides evidence of a valid business registration and business ownership. |
Guard your information.
Log In Now