How do I request a refund?
You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can request a refund up to 180 days after you pay for your item.
Here’s how to find the seller’s contact information to request a refund.
- On the Summary page select the transaction you want to cancel.
- Use the contact information to send the seller an email.
- If you sent the payment using a debit or credit card, the refund will credit to the card used. It may take up to 30 days for the card to be credited.
- If you sent your payment using a bank account and the payment is canceled, it will be refunded to your PayPal balance within 3-5 business days. (Note: for a few countries, the money is refunded back to your bank account.)