Activating One Touch™ for Checkouts

Feb 26 2020 | PayPal editorial staff

Checkouts made more instantaneous with One Touch™. 

Join millions of PayPal users in enjoying one-tap checkouts by simply activating One Touch. 

The feature allows you to shop online without needing to enter your financial or account details every time you pay, as PayPal remembers your preferences and verifies your identity automatically. What’s more, you can still enjoy the same Buyer Protection and free return shipping* for eligible purchases. 

How to Activate  
Opting in for One Touch is easy and can be done with a few clicks.

Step 1: Opt-in during checkout 


Activating One Touch can be done during checkout by logging into your account to verify your identity. To avoid misuse of your account, it’s best to only activate this feature on your personal device or computer. 

If you already have an accountyou can also choose to activate it from the PayPal website. Simply click on the Activate PayPal One Touch button and enter your personal details in the pop up window. 


Step 2Check for our confirmation email

We’ll send you an email to confirm your opt-in. And that’s it — you don’t have to do anything else! Remember, you can choose to turn off One Touch™ at any time you wish. We will also turn it off automatically if you stop using it for a while as an extra precautionary measure to keep your data safe.



Frequently Asked Questions 

Why should I activate One Touch? 
Activating One Touch saves you the hassle of entering your login details whenever you shop online. As payment is done through PayPal, you can still be assured of our protection of your financial data, as well as the bonus of Buyer Protection and free return shipping* for eligible purchases.  

Does it work across all devices? 
Yes. If you’d like to have the same for your other devices, all you just need to do the same opt-in when checking out to breeze through checkout for that device and browser for 6 months. 

How does PayPal help protect my financial account information when using One Touch? 
We never share full payment information with the stores you shop on, and monitor transactions closely for any possible frauds or unusual activityFor added security, we’ll ask you to log in again whenever you update your PayPal account details, or your financial information. This way, we can make sure it’s you and not someone else using your account.

I still don’t feel safe checking out with One Touch
If you wish to deactivate it at any point, you can turn it off from your account profile at any time. The opt-in is always there for you when you feel ready. 

What if the account I’m checking out from is not mine? 
If you’re shopping from a mobile device that is not your own, simply click on the Not Me button to log out. Using someone else’s account to purchase something means that you’d be making an unauthorised payment. 

Where can I use One Touch? 
One Touch is accepted by millions of online stores worldwide. Don’t forget, you still enjoy Buyer Protection when you shop with our partners: 


The contents of this site are provided for informational purposes only. You should always obtain independent, professional accounting, financial, and legal advice before making any business decision.

Frequently asked questions.

The PayPal Developer Portal offers support for developers who have questions about technical topics, such as APIs or integration. Below is a list of common topics searched for by developers. You can also browse and search on the Developer Portal for additional topics.

Account Authentication
Information about validating your visitor's PayPal account.

Encrypted Website Payments
To make online payments more secure, you can make Encrypted Website Payment buttons that rely on standard public key encryption for protection.

Identity API
PayPal offers a secure commerce Identity API that lets your customers sign in to your web site using their PayPal credentials.

Instant Payment Notification
Instant Payment Notification is a message service that automatically notifies merchants of events related to PayPal transactions.

Invoicing
Merchants, developers, and business solution providers use Invoicing APIs to automate the creation, delivery, tracking, and reconciliation of invoices with an integrated payments solution.

Mobile SDK
Accept PayPal, credit cards and other payments methods through mobile apps.

Name-Value Pair (NVP) API
Information and support on name value pairs and NVP SDKs.

PayPal Checkout
PayPal Checkout gives your buyers a simplified and secure checkout experience that keeps them local to your website or mobile app throughout the payment process.

Payflow Gateway
Payflow Pro is a high performance TCP/IP-based client-server architecture solution. It includes a secure payment gateway that gives merchants total control over the payment process.

PayPal Sandbox Support
Information and support for users testing in the PayPal Sandbox environment.

PayPal Shopping Cart
The PayPal Shopping Cart system allows buyers to select multiple items on your website and pay for them with a single payment.

Permissions Service API
PayPal's permissions service enables you to request and obtain authorization to make API calls and take action on behalf of your customers.

SOAP
The PayPal SOAP API is based on open standards known collectively as web services, which include the Simple Object Access Protocol (SOAP), Web Services Definition Language (WSDL), and the XML Schema Definition language (XSD).

Testing Your Apps in Sandbox
A guide for developers testing their apps in the PayPal Sandbox environment.

Virtual Terminal
Information about PayPal's Virtual Terminal - a web-based application that processes credit and debit cards, replacing swipe machines.

Website Payments Pro
PayPal's Website Payments Pro is an API-based solution that enables merchants and developers to accept credit cards, debit cards, and PayPal payments directly on their website.
 
PayPal Payments Standard
You can accept credit cards online easily and offers a streamlined checkout experience to customers using mobile devices.
The Second Payment Services Directive (PSD2) 
This is a new EU directive regulating payment services in the European Economic Area. The directive requires new measures that impact how you access your account and pay with PayPal.

Strong Customer Authentication
It introduces two-factor authentication for online transactions, known as 'Strong Customer Authentication' (SCA). For online transactions in Europe and the UK, this extra security is coming to help keep online card purchases more secure and prevent fraud. 

What changes will I see when using PayPal?
Most of the time you'll log in or pay with PayPal by entering your email address and your PayPal password as usual. We may sometimes ask you to enter a one-time passcode which we'll send by SMS to the phone number you've registered with us or via a phone call if you have a landline.
 
What do I need to do?
Check that your current telephone (mobile and/or landline) number is correct in your PayPal account Profile. If we need to ask you for a one-time passcode we can send it by SMS to your mobile phone number or via phone call to your landline, so your payment or login won’t be delayed.
 
When will I need to enter this code? Do I need to do it every time I log in or pay?
Most times, we'll be able to verify your identity using the PayPal password you’ve typed and the device you're using (if it’s one of your usual devices). So, you may continue to login to your PayPal account or pay with PayPal as usual, using your email address and your PayPal password.
 
Where can I get this additional code? Isn’t it the same as my PayPal password?
No, the one-time passcode isn't the same as your PayPal password. We'll send you a one-time passcode by SMS or via a phone call to your landline each time we need a stronger verification of your identity. It’s important that you keep your phone details up to date in your PayPal account Profile to make sure this can work.
 
I've already enabled 2-step verification on my PayPal account, will I see changes?
2-step verification is authentication that complies with SCA. Hence, you won't see any changes when logging into your account. However, if you decide to disable 2-step verification, please make sure you have an up-to-date phone number in your profile before.
 
I don’t have a mobile or direct landline number to link to my PayPal account. Is there another way to verify my identity when logging in?
In order to continue to access your PayPal account in compliance with PSD2 regulations, you'll need to enable the 2-step verification setting from your settings profile page. This setting allows for more SCA compliant verification options. At this time, 2-step verification offers Mobile, Symantec VIP Security Key and Authenticator App.
 
What are Authenticator Apps and Security Keys?
An Authenticator App and Symantec VIP Security Key solutions generate a one-time passcode that you can use to sign in along with your password when you log in. After you download the authenticator app or Symantec VIP Security Key solution to your phone or desktop, scan the QR code displayed or enter the unique serial key on paypal.com to link them to your PayPal account. Once set up, the authenticator app and Symantec VIP Security Key will provide a one-time passcode that changes periodically.
 
PayPal is an account-based system that allows members to send online payments to anyone with an email address or mobile number.

If you received a payment notification from PayPal, someone may have sent a payment to you. You can accept the payment by clicking Sign Up at the top right of any PayPal web page. Should the recipient not already have a PayPal account, they must create a PayPal account to accept the payment or the amount will be refunded to the sender.

If you feel you have received a suspicious PayPal email, please report it to us right away.
Just like with any debit card, you may need to enter a PIN in the payment terminal to authorize certain payments. You can set or change your PIN in the Google Pay section of the PayPal app on your mobile device or from PayPal.com.

 
The contents of this site are provided for informational purposes only. The information in this article does not constitute legal, financial, IT, business or investment advice of any kind and is not a substitute for any professional advice. You should always obtain independent, professional accounting, financial, IT and legal advice before making any business decision.