Activating One Touch for Checkouts

Jul 01 2019 | PayPal editorial staff

Checkouts made more instantaneous with One Touch. 

Join millions of PayPal users in enjoying one-tap checkouts by simply activating One TouchTM. 

The feature allows you to shop online without needing to enter your financial or account details every time you pay, as PayPal remembers your preferences and verifies your identity automatically. What’s more, you can still enjoy the same Buyer Protection and free return shipping* for eligible purchases. 

How to Activate  
Opting in for One TouchTM is easy and can be done with a few clicks.

Step 1: Opt-in during checkout 


Activating One TouchTM can be done during checkout by logging into your account to verify your identity. To avoid misuse of your account, it’s best to only activate this feature on your personal device or computer. 

If you already have an accountyou can also choose to activate it from the PayPal website. Simply click on the Activate PayPal One TouchTM button and enter your personal details in the pop up window. 


Step 2Check for our confirmation email


We’ll send you an email to confirm that you’ve opted in. And that’s it — you don’t have to do anything else! Remember, you can choose to turn off One TouchTM any time you wish. We will also turn it off if you stop using it for 180 days as an extra precautionary measure. 



Frequently Asked Questions 

Why should I activate One TouchTM? 
Activating One TouchTM saves you the hassle of entering your login details whenever you shop online. As payment is done through PayPal, you can still be assured of our protection of your financial data, as well as the bonus of Buyer Protection and free return shipping* for eligible purchases.  

Does it work across all devices? 
Yes. If you’d like to have the same for your other devices, all you just need to do the same opt-in when checking out to breeze through checkout for that device and browser for 6 months. 

How does PayPal help protect my financial account information when using One TouchTM? 
We never share full payment information with the stores you shop on, and monitor transactions closely for any possible frauds or unusual activityFor added security, we’ll ask you to log in again whenever you update your PayPal account details, or your financial information. This way, we can make sure it’s you and not someone else using your account.

I still don’t feel safe checking out with One TouchTM
If you wish to deactivate it at any point, you can turn it off from your account profile at any time. The opt-in is always there for you when you feel ready. 

What if the account I’m checking out from is not mine? 
If you’re shopping from a mobile device that is not your own, simply click on the Not Me button to log out. Using someone else’s account to purchase something means that you’d be making an unauthorised payment. 

Where can I use One TouchTM? 
One TouchTM is accepted by millions of online stores worldwide. Don’t forget, you still enjoy Buyer Protection when you shop with our partners: 


The contents of this site are provided for informational purposes only. You should always obtain independent, professional accounting, financial, and legal advice before making any business decision.

Frequently asked questions.

The PayPal Developer Portal offers support for developers who have questions about technical topics, such as APIs or integration. Below is a list of common topics searched for by developers. You can also browse and search on the Developer Portal for additional topics.

Account Authentication
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Encrypted Website Payments
To make online payments more secure, you can make Encrypted Website Payment buttons that rely on standard public key encryption for protection.

Identity API
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Instant Payment Notification
Instant Payment Notification is a message service that automatically notifies merchants of events related to PayPal transactions.

Invoicing
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Mobile SDK
Accept PayPal, credit cards and other payments methods through mobile apps.

Name-Value Pair (NVP) API
Information and support on name value pairs and NVP SDKs.

PayPal Checkout
PayPal Checkout gives your buyers a simplified and secure checkout experience that keeps them local to your website or mobile app throughout the payment process.

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SOAP
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Website Payments Pro
PayPal's Website Payments Pro is an API-based solution that enables merchants and developers to accept credit cards, debit cards, and PayPal payments directly on their website.
 
PayPal Payments Standard
You can accept credit cards online easily and offers a streamlined checkout experience to customers using mobile devices.
PayPal is an account-based system that allows members to send online payments to anyone with an email address or mobile number.

If you received a payment notification from PayPal, someone may have sent a payment to you. You can accept the payment by clicking Sign Up at the top right of any PayPal web page. Should the recipient not already have a PayPal account, they must create a PayPal account to accept the payment or the amount will be refunded to the sender.

If you feel you have received a suspicious PayPal email, please report it to us right away.

Here's how you can choose your bank account as your preferred funding source:

  1. Click Money.
  2. Click Payment Preferences.
  3. Click your bank account and click Confirm.
We’ll use this bank account when you shop online or send money for goods and services. You can always choose a different way to pay at checkout.

 

What is One TouchTM?

One Touch is an optional feature that allows you to skip logging in with your email and password while still keeping your financial info secure. When you use PayPal on your mobile phone, desktop, laptop, or tablet to make purchases, we’ll automatically log you in on that device and browser, so you can breeze through checkout across all eligible merchants. 

As long as you actively use One Touch, we'll renew your "turned on" setting on that device, so you can skip login at checkout. To help you manage One Touch across your devices, we’ll turn it off automatically if you haven’t used it in a while. You can also turn off One Touch at any time in Settings.



Why should I activate the service?

Activating One Touch takes you directly to the payment page and breeze through check out. It also saves you the hassle of entering your password. For security purposes, whenever you update your PayPal personal or financial account information we’ll always ask you to log in.


How does PayPal help protect my financial account information when using One Touch?

PayPal does not share full payment information with merchants when you shop.


There are security recommendations PayPal has specifically for One Touch:
  • You have to be using the same device and browser combination to use One Touch. If you try to update your personal information, you’ll be prompted to log in again.
  • The functionality is limited. For example, you can currently make payments, but you can’t withdraw money, or access your PayPal settings from the PayPal payment screen. This helps prevent those who may get access to this device from accessing sensitive information.
Do not share your device if you’re using One Touch. If your device is stolen, contact us immediately and log out of your PayPal account.


What if my phone is lost or stolen?

If your phone is lost or stolen, log in to your PayPal account and change the security settings under  "Settings." You can also call Customer Service, so we can help protect your PayPal account from unauthorized use.


What if I am using a public computer?

Please only activate One Touch on your personal device or computer and not on a public or shared computer or device to avoid misuse of your PayPal account.


Do I still authenticate and register for all individual merchants?

You only need to authenticate and authorize the use of One Touch once per device or browser. When you activate the functionality with one merchant, you do so with every eligible merchant.


How do I activate the One Touch feature?

Select "Stay logged in for faster purchases" when checking out with PayPal upon initial log in. This activates One Touch for that specific device and browser and for all eligible merchants. You can also go to www.paypal.com/onetouch to activate the service.


How do I turn off the One Touch feature?

To turn this feature off, follow the steps below:
  1. Click the Settings icon next to "Log out."
  2. Click Edit next to "Stay logged in for faster purchases."
  3. Click Log out beside the device to turn off One Touch.

Other alternative methods to turn off One Touch are:
  • Calling PayPal customer service.
  • Clearing cookies.
  • Changing your password automatically revokes consent.
  • PayPal can force ‘Show Login’ for suspicious activity/account or if a transaction bears higher risk.
https://www.paypal.com/signin?expId=oneTouchOptOut


What does PayPal do to help if I have a problem with my online purchase?

When you pay with PayPal online, PayPal Buyer Protection won’t be impacted by this functionality and will continue to apply your eligible purchases.

To learn more about PayPal Buyer Protection and to see a full list of eligibility requirements and exclusions, please review our User Agreement. You’ll find the User Agreement by clicking Legal or Legal Agreements on any PayPal page.

You can report your problem in our Resolution Center.


Can I select specific merchants to use One Touch?

You can’t control the merchants you opt-in for. Opting in for One Touch activates the feature for all eligible merchants.


What happens if I am shopping on a mobile device or computer logged into One Touch that is not mine?

If you’re shopping from a mobile device that is not your own, simply click the ‘Not Me’ link to log out of PayPal and log back in using your own account. If you attempt to move forward with the purchase using an account that is not yours, you’d be making an unauthorized payment, which is prohibited.

If you do this accidentally, you will, in most cases, not be able to close the purchase. However please contact our customer service team immediately so that we can help the real PayPal account holder and the merchant sort this out.


What if I share my device or desktop with other users?

Please do not share your device if you’re using One Touch or make sure to log out before sharing.