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Every once in a while something goes wrong with an order. This is a normal, expected part of doing business, often the result of a misunderstanding or human error. When this happens, buyers may take action by opening a dispute or filing a claim.
A chargeback is what happens when a customer who has made a purchase from you files a complaint with their credit card company.
A customer may file a dispute regarding a puarchases validity or quality directly through their PayPal account.
In most cases, the easiest way to settle a dispute is for buyers and sellers to work together to figure out what happened and to settle their differences. This can help prevent holds from being placed on your account and can go a long way in keeping your customers happy.
Will I have to fight the Chargeback myself?
As long as you have a good reason to dispute the chargeback, we can help you build a case to take to the credit card company. Our chargeback specialists can give you relevant transaction details and walk you through the steps, or you can access them directly in the Resolution Center.
What should I do if I receive a Chargeback?
How long does it take to resolve Chargebacks?
How does a dispute get escalated to a claim?