How do I remove a limitation from my account?

The steps to remove a limitation from your account can be found in the Resolution Center under Steps to Remove Limitation.

If you are a charity or nonprofit, go to the Resolution Center and provide the following information:

  • List of your products and services.
  • Detailed explanation of your business model.
  • List of the URLs or websites where you receive payments.
  • Description of how you intend to use PayPal including the payment methods (donations, membership fees, etc.) you will be accepting.


If all of the steps are completed and your account remains limited, it means one of two things:

  • We've sent you an email asking for more information, or
  • We're reviewing your case, and we'll email you with our decision.

For most cases, our customer service specialists can't remove your limitation over the phone. Please wait for us to contact you. You can upload any additional information we may have requested in the Resolution Center.

Here's how to remove a limitation from your account:

  1. Go to the Resolution Center.
  2. Click Go to Account Limitations.
  3. Click Resolve beside each step.

If you complete the required steps and we ask you for more information by email, please respond as soon as possible so we can get things resolved. If we've asked for additional information, but you are unsure what to provide, please review the kind of documentation we accept.

If you received an email stating that your account is limited, but don't see any steps in the Resolution Center, you may have received a fake email. Forward it to spoof@paypal.com and we’ll investigate it for you. After you send us the email, delete it from your inbox. If you clicked any links or downloaded any attachments within the suspicious email or website, log in to your account and view your transactions. It’s also a good idea to change your password.