How do I check the status of my spoof claim?

Your account security is important to us. After filing a claim for unauthorized use of your PayPal account, please allow up to 10 business days for us to conduct an investigation. If the claim is decided in your favor, all unauthorized transactions and fees will be refunded to your account.

Here's how to check the status of your claim:

  1. Go to the Resolution Center.
  2. Select Cases being reviewed by PayPal from the "View" menu, or select Closed cases (last 15 days) if your case has recently been closed.
  3. Click Details next to the claim.
We'll never ask you to reveal your password. There are no exceptions to this policy. If anyone claiming to work for PayPal asks you for your password, do not provide it.