Policy Updates

 

>> View all legal agreements

>> View upcoming policy updates

Past Policy Updates

 

This page shows important changes that were made to the PayPal service, its User Agreement, or other policies.

 

Changes to PayPal Legal Agreements

PayPal is changing some of its Legal Agreements with effect from the effective date listed below against each change (hereinafter referred to as “Effective Date” individually). We’ve created this policy update to help you understand the changes. By continuing to use the PayPal Services after the Effective Date, you are agreeing to the changes. If you do not agree to the changes, you must close your account or cease using the PayPal Services prior to the Effective Date.

 

Updates to the User Agreement for Israel

Effective: July 31, 2020

We’re making the following changes to our terms:

  • We’ve added the following to the list of items that will be ineligible for reimbursement under PayPal’s Buyer Protection:
    • Items intended for resale, including single item transactions or transactions that include multiple items.
    • Significantly Not As Described Claims for items picked up in person.
  • The section on eligibility for PayPal’s Buyer Protection program has also been amended to state the following:
    • if you are a buyer, you must now also attempt to contact the seller to resolve your issue directly before filing a claim through the Resolution Center.
    • If you are a buyer and have received a recovery or agreed to an alternative resolution related to the purchase from another source, you are not eligible for PayPal’s Buyer Protection.
       
  • If you are a seller and you lose a claim under PayPal’s Buyer Protection program and the buyer’s claim was that the item received was Significantly Not as Described, you may not receive the item back, or you may be required to accept the item back and pay for the return shipping costs.
  • We have added terms to the section on PayPal’s Seller Protection program. These include:
    • We have expanded the intangible items that may be eligible for PayPal’s Seller Protection, subject to meeting certain Intangible Goods Additional Requirements;
    • We have clarified what is required as proof of shipment or delivery for both physical and intangible goods
    • We have added the following eligibility requirements for intangible items:

For the sale of intangible goods and services to be eligible for Seller Protection, the sale must meet the basic requirements and the following additional requirements: 

  • Integration requirements:
    • Where you have integrated a PayPal checkout product, you must be using the current version of that product if you are accepting payments directly via a website or mobile optimized website; or
    • Ensure you are passing session information to PayPal at checkout if you are integrated with PayPal via a third-party or if you have a native app integration.
    • Other integration requirements may apply depending on your business model. We will let you know those requirements ahead of time, if needed.
  • You have delivered the item and provided Proof of delivery for Intangible Goods.
  • For the sale of digital goods or licenses for digital content to be eligible for Seller Protection –
    • you have paid standard transaction fees on the sale.
  • The section on eligibility for seller protection has been amended to state that for coverage for a Chargeback or Reversal that was issued against you for the reason of an “Unauthorized Transaction”, the Unauthorized Transaction must have occurred in an environment hosted by PayPal
  • We’ve clarified that payments made in respect of gold (whether in physical form or in exchange-traded form) are ineligible for reimbursement under PayPal’s Seller Protection.

To review the updated User Agreement, please Click Here.

 

Updates to the User Agreement for PayPal Services – Effective Date:   March 16, 2020

We’re making the following substantive changes to our terms:

  • Exhibit A Fees:

Clause 5.f: Refund Fee:

The updated clause is set out below:

If a payment you received is refunded (partially or fully) to the sender, there are no fees to make the refund, but the fees you originally paid as the seller will not be returned to you.

 

To review the updated User Agreement, please Click Here.

Updates to the User Agreement for PayPal Services – Effective Date:   November 15, 2019

We’re making the following substantive change to our terms:

  • Exhibit A Fees:

Clause 2: Commercial Payment Fee:
We are removing the Merchant Rates fee category for both domestic and international payments received by Israeli merchants. Israeli merchants will pay our standard rate for receiving commercial payments.

To review the updated User Agreement, please Click Here.

 

Updates to the User Agreement for PayPal Services – Effective Date: 17 May 2019

We are making the following change to our terms:

  • Exhibit A Fees:
  1. We have removed the Automatic transfer fee set out in the “Withdrawing your balance” section of Clause 4 “Additional Fees”. 

To review the updated User Agreement, please Click Here.

 

Updates to the User Agreement for PayPal Services – Effective Date: 9 July 2019

We’re making the following substantive changes to our terms:

  • Clause 5.1: We have clarified the method for withdrawing funds from your Account to your card.
  • Exhibit A – Fees:  
  1. We are updating the fee for receiving commercial payments by the sellers in Albania, Andorra, Bosnia & Herzegovina, Croatia, Georgia, Iceland, Israel, Moldova, Monaco, Serbia, from the buyers in the following countries or regions: Denmark, Faroe Islands, Finland (including Aland Islands), Greenland, Iceland, Norway, Sweden, Austria, Belgium, Cyprus, Estonia, France (including French Guiana, Guadeloupe, Martinique, Reunion and Mayotte), Germany, Gibraltar, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Slovenia, Spain, United Kingdom (including Channel Islands and Isle of Man), Vatican City State, Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Poland, Romania, Russia, Serbia, Switzerland, Ukraine, in clause 2 “Commercial Payments Fee”.

The updated fees are as set out below:


* Northern Europe: Denmark, Faroe Islands, Finland (including Aland Islands), Greenland, Iceland, Norway, Sweden.

** Europe I: Austria, Belgium, Cyprus, Estonia, France (including French Guiana, Guadeloupe, Martinique, Reunion and Mayotte), Germany, Gibraltar, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Slovenia, Spain, United Kingdom (including Channel Islands and Isle of Man), Vatican City State.

  1. We have clarified the fee for balance withdrawal to card in Croatia, Philippines and Serbia in the “Withdrawing your balance” section of Clause 4 “Additional Fees”. 

 To review the updated User Agreement, please Click Here.