Payment Review FAQ - PayPal

Payment Review FAQ




What is a Payment Review?
Payment Review is a new feature that looks at certain transactions for potential risk.
If a payment we review is deemed to be a high-risk transaction, we notify you to hold the shipment. We then review the payment and either clear or reverse it. If the payment clears, we advise you to ship the item. If the payment doesn’t clear, we inform you and reverse the funds.

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How will PayPal notify me?
You will receive an email when a transaction goes through a Payment Review and when the review is complete

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How long does a Payment Review take?
Normally, a Payment Review takes 24 hours or less.

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When can I ship an item?
You can ship the item after we inform you the payment has cleared. If the transaction does not clear Payment Review, it is reversed, and you should not ship the item.

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Am I covered for a transaction that clears Payment Review?
Transactions that clear Payment Review are eligible for our Seller Protection Policy.You are covered against chargebacks for non-receipt or unauthorized payments and reversals due to unauthorized transaction if you meet the Seller Protection Policy conditions.

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Where can I find transactions that are under Payment Review?
Your Account Overview and History pages will list transactions under review.

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How do I contact PayPal if I have questions?
Log in to your account and click the Contact Us link on any webpage.

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Where can I learn more about selling safely online?
To learn more about Selling Safely go to:
How We Help Protect Sellers. How PayPal helps keep your transactions safe.
Tips to Sell Securely. How you can ensure that a transaction goes smoothly.
Resolving Issues for Sellers. How to respond to buyer disputes, claims, and chargebacks.

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