What should I do if my balance is negative?

If your account balance is negative, check your recent activity to find out why.

If you think your balance is negative because someone used your account, report it immediately in the Resolution Center.

you can restore your balance and have your limited account access reviewed in several ways.

Here’s how to mail us a check, a money order, or a cashier's check:

1. Make the payment payable to PayPal Inc.
2. Write your name and the email address registered with PayPal on the payment.
3. Send the payment to:
   PayPal Operations – ADD
   P.O. Box 45950
   Omaha, NE 68145-0950
   United States

After we get the check at our U.S. office, it takes 7 business days until the money is added to your PayPal balance.

While your account balance is negative, any payments you receive in your PayPal account will be applied to the outstanding balance, and any refunds you attempt will be funded by your primary bank.

If you don't resolve the negative balance within 120 days, your account will be locked, and you won’t be able to log in without contacting our customer support first.