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Help Center > Disputes and Claims/Report a problem > How do I report an unauthorized transaction on my PayPal account?

How do I report an unauthorized transaction on my PayPal account?

If you notice a transaction that you didn’t authorize, let us know right away:

  1. Go to your Resolution Center. (This link may ask you to log in)
  2. Click Dispute a Transaction.
  3. Select the transaction you want to dispute, and then click Continue.
  4. Select “I want to report a transaction that I didn't authorize.”
  5. Click Continue.

If you can't log in to your PayPal account, please call us.

Remember, you’re 100% protected against unauthorized transactions sent from your account.

And be sure to check your pre-approved billing agreement payments. This charge could be from a service you signed up for in the past.

 Here's how to check and cancel your pre-approved billing agreements:

  1. Go to your Settings.
  2. Click Payments.
  3. Click Manage pre-approved payments.
  4. Select the merchant's name or email address.
  5. Click Cancel.
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