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Help Center > Disputes and Claims/Report a problem > What if a buyer does not receive an item I sent? How can I prove that I sent it?

What if a buyer does not receive an item I sent? How can I prove that I sent it?

One way to show proof is to use a carrier with online tracking. If you can provide a tracking number we can confirm online that your item has been delivered. For transactions involving merchandise worth 1,000 ILS (or the equivalent in the currency of the transaction) or more, keep an online receipt in the form of a signature from the recipient as proof of shipment.

  • In order for us to accept the shipping confirmation, the confirmation needs to include the tracking number and the recipient’s address, as entered by the recipient at the time of purchase.
  • If you're sending the item using Israel Post, make sure you're sending it using registered post so that the confirmation will include the recipient’s address.

To view the specific terms and conditions, check our User Agreement.

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