Look to expand your existing domestic marketing to a global audience. There are many ways to attract international buyers. Local search tools and direct mail are possible options.
With PayPal, your business has access to local funding methods worldwide, without the hassle of having to open multiple merchant accounts overseas. With a single PayPal account, you have access to all the worldwide benefits that can grow your business.
For global shipping services, evaluate the shipping carriers servicing your area. The larger shipping companies offer packages and all-in-one solutions. These solutions may include handling, customs and excise documentation, and shipping calculators. For more information on your options, visit USPS Global Shipping, DHL International Shipping, FedEx International Shipping, and UPS International Shipping.
Language can be a barrier for international customer service. Most buyers ordering from your site will understand English. Make sure that return policies are clear for international transactions. Skype can help your international customer service with free member-to-member calls. If your company intends to set up a website overseas, it is important to provide customer service in the local language.
All shipments must clear customs, the agency that regulates shipments entering a country or region. To help customs officials understand the contents, value, and purpose of your shipment, you must attach customs forms to the outside of your package so that they can be examined easily. Some shipping companies will handle this for you as a service.
As a general rule, you should not declare your package’s contents as a “gift.” It is against the law to misrepresent an item to avoid custom fees.
You can get information on key customs forms at USPS.com. Visit the World Customs Organization at www.wcoomd.org for more information about customs regulations around the world.
Duties and taxes may be charged to the buyer on certain items and vary by country. Make sure that your customers are aware that duties and taxes are their responsibility. Some general guidelines: