Get your return shipping costs refunded.
Sometimes, when you receive the item you bought online, it isn’t quite as you expected. If that happens, simply return it and don’t worry anymore about the return shipping costs, it’s on us *. The service is free and valid also on international shopping.
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Returns refunded worldwide.
Shop around the world on any website, and simply pay with PayPal. If something isn’t quite as expected when you receive the item, we can reimburse* your return shipping costs.
Not right? Not a problem.
Too big, too small, broken, not as the seller described… Whatever the reason is, don’t worry. Send it back, ask for a reimbursement and your return shipping costs can be refunded*.
1. Return your item
Follow the seller’s return instructions for your purchase. Remember to keep a copy of your return shipping receipt.
2. Submit a Refund Request
Log into your PayPal account, select the purchase you returned and click on “Request return shipping refund”. Submit the return shipping request form, along with proof of your return within 30 days.
3. Receive your refund
If your claim is approved we’ll send a refund of up to €30 to your PayPal account within 10 business days.*
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* Until 31st December 2017. The Refunded Returns service is offered by PayPal Pte. Ltd, in partnership with TELUS International Europe, the service provider. See General Conditions of Use.