Past Policy Updates

>> View all legal agreements

>> View upcoming policy updates

Past Policy Updates

This page shows important changes that were made to the PayPal service, its User Agreement, or other policies.

 

*For past policy updates earlier than March 2014, please view this pdf.

*For past policy updates between April 2014 and Dec 2018, please view this pdf.

 

Notice of Amendment(s) to PayPal Hong Kong Limited Agreement(s)

Issued: 29 April 2021

 

This Page

This page displays policy updates which notify users of important changes to the PayPal Hong Kong Limited User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

 

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

 

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.

 

Amendments to the PayPal User Agreement

Effective: 31 May 2021

  • We are further revising the listed exclusions to PayPal’s Buyer Protection and Seller Protection to be globally consistent and to further clarify which transactions are eligible for protection.
  • We are increasing the fee you pay when withdrawing funds from your PayPal balance to your linked US bank account from 2.5% to 3%.

 

Amendments to the PayPal Advanced Credit and Debit Card Agreement

Effective: 31 May 2021

  • We have changed the name of the PayPal Advanced Credit and Debit Card Agreement. The new name of this agreement is the PayPal Online Payment Services Agreement.
  • Please see the section “About this Agreement” at the start of the PayPal Online Payment Services for more information about the services covered by the agreement.
  • We have added terms to clarify how to use the PayPal Payment Button, and we have added terms to explain the use of the Recurring Billing and Recurring Payments features.
  • We are updating our Proprietary Rights terms.

To review the updated User Agreement, please click HERE.

 

Notice of Amendment(s) to PayPal Hong Kong Limited Agreement(s)

Issued: 29 January 2021

 

This Page

This page displays policy updates which notify users of important changes to the PayPal Hong Kong Limited User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

 

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

 

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.

 

Amendments to the PayPal User Agreement

Effective: 26 February 2021

  • We are revising the listed exclusions to PayPal’s Buyer Protection and Seller Protection to be globally consistent and to clarify which transactions are eligible for protection.
  • We are revising PayPal’s Seller Protection so it does not apply where a seller ships a physical item or fulfills a purchase order more than two days after being notified by PayPal that the transaction is being disputed, reversed, or is otherwise unauthorised.
  • We are clarifying our PayPal Payouts and Mass Pay services terms, including that they may only be used to make multiple or bulk payments, not individual or other ineligible payments, and that merchants are responsible for obtaining the applicable consents from their payout recipients.
  • We are clarifying the terms that govern communications between you and PayPal.
  • We are clarifying PayPal’s data protection roles and responsibilities in connection with the processing of personal data using the PayPal services.

To review the updated User Agreement, please click HERE.

 

Notice of Amendment to PayPal Legal Agreements

Issued: 29 September 2020

 

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on the Effective Date shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date.

 

Updates to the Online Agreements for PayPal Hong Kong Limited

Effective: 31 October 2020

We’re making the following changes to the User Agreement:

  • We are updating the policies with which you agree to comply when you open and use a PayPal account.
  • We are clarifying the circumstances under which Commercial Entity Agreements apply to business and personal accounts.
  • We are establishing a dispute fee and its terms and conditions for sellers.

We’re making the following changes to the PayPal Advanced Credit and Debit Card Agreement (previously the Website Payments Pro Hosted Solution and Virtual Terminal Agreement):

  • We have changed the name of the PayPal Website Payments Pro Hosted Solution and Virtual Terminal Agreement. The new name of this agreement is the PayPal Advanced Credit and Debit Card Agreement. PayPal Website Payments Pro Hosted Solution will now be referred to as “Advanced Credit and Debit Card Payments.” The new name of this agreement reflects this change.
  • Please see the section “About this Agreement” at the start of the PayPal Advanced Credit and Debit Card Agreement for more information about the Products covered by the agreement.
  • We are revising the notice provisions to better align with the PayPal User Agreement (including the amount of advance notice required for changes to the agreement).
  • Fraud Protection is now an optional additional service in the Advanced Credit and Debit Card suite of functionality. We have set out the terms and conditions for our Fraud Protection product.
  • We’re updating our data processing terms to change PayPal to reflect that PayPal is a data controller for payment processing and fraud services.

To review the updated User Agreement, please click Here.

To review the updated Advanced Credit and Debit Card Agreement, please click Here.

 

Notice of Amendment to PayPal Legal Agreements

Issued: July 8, 2020

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on

 

July 31, 2020.

 

In the event you would prefer to decline these changes and close your account, you can do so prior to July 31, 2020 without incurring any additional charges.

All changes and updates to the legal agreements are on this page highlighted in italic. This highlighting shall ensure better traceability of the changes and updates applied.

Amendments made for linguistic adjustment, to correct or remove orthographical and grammatical mistakes, or changes to the formatting are not highlighted. This does also apply where we have corrected or standardized numbering and references.

 

Updates to the PayPal User Agreement

Effective date: July 31, 2020

  • Please click HERE to view an updated copy of the intended changes.

You can find the current PayPal User Agreement by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

 

Making A Payment – Buyer Protection

In this section, we have re-introduced the PayPal Buyer Protection Policy into the user agreement and reworded its terms for global alignment.

 

Receiving Payments – Impact of PayPal Buyer Protection on Sellers

We have amended the wording in the "Impact of PayPal Buyer Protection on Sellers" sub-section: If you are a seller and lose a claim under PayPal Buyer Protection and the buyer’s claim was that the item received was Significantly Not as Described, you may not receive the item back, or you may be required to accept the item back and pay for the return shipping costs.

 

Receiving Payments – PayPal Seller Protection

As with PayPal Buyer Protection, in this section we have re-introduced the PayPal Seller Protection Policy into the user agreement and reworded its terms for global alignment.

 

Fees Policy

3.5. Receiving Payments Through QR Codes in Person

We have introduced a new section 3.5. in our Fees Policy outlining the fees that will apply to (casual) sellers for receiving payments through our new QR code solution.

 

Notice of Amendment to PayPal Legal Agreements

Issued: March 19, 2020 (for Effective Dates see each individual agreement below)

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on the Effective Dates shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date without incurring any additional charges.

 

Updates to the PayPal Alternative Payment Methods Agreement

Effective Date: March 19, 2020

You can find the current PayPal Alternative Payment Methods Agreement by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

1. No additional fees for receiving international APM payments

We have amended section 3 (Using APM functionality) to clarify that the additional percentage-based fee for receiving international commercial transactions set out in the User Agreement does not apply when you receive APM payments.

 

Updates to the PayPal Acceptable Use Policy

Effective Date: March 19, 2020

You can find the PayPal Acceptable Use Policy currently in force by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

1. Contact information

The contact information in the sections headed “Activities Requiring Approval” and “Violations of the Acceptable Use Policy” has been updated. Instead of sending an email to PayPal, you can complete a webform to submit your query or filing under those sections.

 

Updates to the User Agreement

Effective Date: June 16, 2020

  • Please click HERE to view an updated copy of the intended changes.

You can find the current PayPal User Agreement by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

1. Actions We May Take If You Engage In Any Restricted Activities - Violations of the Acceptable Use Policy (new section)

We have added a new section which sets out our rights to deduct amounts in respect of damages which arise when you use your PayPal account primarily for the purposes of your trade, business, craft or profession and you violate the Acceptable Use Policy. The new section reads as follows (shown with headings of the root clauses for context and abridged for brevity, with amendments underlined):

“…

Restricted Activities And Holds

Actions We May Take if You Engage in Any Restricted Activities

If you use your PayPal account primarily for the purposes of your trade, business, craft or profession and you violate the Acceptable Use Policy, then:

  • in addition to being subject to the above actions you will be liable to PayPal for the amount of PayPal's damages caused by your violation of the Acceptable Use Policy;
  • you acknowledge and agree that USD 2,500.00 (or the prevailing equivalent in the currency of the country in which you reside) per violation of the Acceptable Use Policy is:
    • a reasonable minimum estimate of PayPal's actual damages considering all currently existing circumstances, including the relationship of the sum to the range of harm to PayPal that reasonably could be anticipated;
    • reasonable and proportionate in its application to the provision of the Services to you; and
    • necessary, but no more than sufficient, to protect PayPal’s legitimate interest in your compliance with the Acceptable Use Policy; and

PayPal may deduct such damages directly from any existing balance in any PayPal account you control.

…”

2. Other Legal Terms – Our Rights – Information About You

We have amended the section headed “Other Legal Terms – Our Rights – Information About You” to clarify your obligations to provide PayPal with information about you to facilitate our actions described in the user agreement, enable us to reduce the risk of fraud or comply with our regulatory (including anti-money laundering) obligations. The section headed “Other Legal Terms – Our Rights – Information About You” now reads as follows (shown with headings of the root clauses for context, with amendments underlined):

“…

Other Legal Terms

Our Rights

Information About You

We may request information from you as we reasonably require to facilitate our actions described in this user agreement, enable us to reduce the risk of fraud or comply with our regulatory (including anti-money laundering) obligations. You must comply with these requests in a timely fashion. This may involve you faxing, emailing or otherwise providing to us at your own expense identification documents and information about your finance and operations (such as your most recent financial statements and merchant processing statements).

…”

3. Other changes

Sections of the PayPal User Agreement have been amended to clarify and reorganise existing wording and correct minor typographical errors including the following existing sections:

Section

Amendment

About Your Account – Welcome to PayPal! (last paragraph)

The reference to “60 days” has changed to “14 days”.

About Your Account – Closing Your PayPal Account (last paragraph)

The reference to “60 days” has changed to “14 days”.

Policy Updates

Last update: February 13th, 2020

 

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on the Effective Dates shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date without incurring any additional charges.

 

UPDATES TO THE FEES POLICY

With effect towards March 16th, 2020 we make the following change to the Fees Policy:

4.3. Commercial Transaction Refund Fee

We have amended Section 4.3. the Fees Policy to reflect that going forward in the event of a refund of a Commercial Transaction, the fees originally paid to receive the payment are not returned.

For the avoidance of doubt, this applies to refunding received Commercial Transactions only, Personal Transaction are not affected by this amendment.

Updates to the User Agreement

Effective: 11 December 2019

We’re unveiling an entirely redesigned User Agreement for our customers. We’ve worked hard to make this new User Agreement a more user-friendly experience with content that makes it easier for you to understand your rights and obligations when it comes to using PayPal’s products and services.

Here’s what we’ve done:

  1. We’ve redesigned the User Agreement to simplify its format, with new colour-coded headings so you can find the information most relevant to your account more easily. We’ve revised and reorganised the content of the User Agreement to be easier to follow and to include information where you’d naturally look for it. We’re not changing the meaning of what we say, only how we say it and where you can find it.

B. An updated User Agreement will be available after 10 October 2019. Please click HERE to view once available.

 

UPDATES TO THE PAYPAL USER AGREEMENT

With effect towards August 19, 2019 we make the following changes to the PayPal User Agreement:

 

3.1. Sending PayPal Payments

We have amended clause 3.1.d. on refused and reversed transactions, with a special focus on transactions which have been subject to a currency conversion:

  1. Refused and Refunded Payments

We may allow the recipient of your payment to:

  • refuse to accept it; or
  • decide to accept it and then use the PayPal Services to send you a refund of all or any part of the amount of the payment later.

We will return the amount of any refused payment or refunded payment to your Balance. We will return the amount of an unclaimed payment to your Balance within 30 days after the date you initiated the payment.

If any amount of any payment is returned to you in any of the ways outlined above, we may convert the returned amount for you into either:

  • the currency of the Balance you used for the original payment (before any conversion into the currency received by the recipient happened);
  • the original opening currency of your PayPal Account.

If the original payment you sent involved a currency conversion we will convert the returned amount from the currency received by the recipient as follows:

  • if the amount is returned within 1 day of the date of the original payment, we will use the transaction exchange rate applicable on the date of the original payment, so that you receive the original amount (including the currency conversion fee you paid) in the original currency you converted from for the original payment; and
  • if the amount is returned after 1 day of the date of the original payment, we will use the transaction exchange rate applicable at the time of the conversion of the returned amount.

We may also automatically withdraw the returned amount from your Balance and transfer the funds back to the funding source you used for the original payment. Withdrawals can also involve a currency conversion.

We may decide to not charge your original Funding Source for the original payment in the first place if the amount is returned to your Balance as outlined above before the payment from your original Funding Source to PayPal to fund your original payment has settled.

The returned amount could be lower in value than your original payment amount. This can happen as a result of:

  • the recipient sending you a refund lower in value than your original payment amount. As we are only a payment service provider, we cannot know what you are entitled to from the original payment recipient as a refund or why the recipient sent the refund in a particular amount; or
  • transaction exchange rate fluctuations.

PayPal is not responsible for any loss resulting from the recipient's decision to refuse or refund your payment, except to the extent that a refund sent by the recipient is a payment executed incorrectly by PayPal.

 

3.2. Receiving PayPal Payments

e. Your Refund Policy, Data Protection, Privacy Policy and Security

For better overview, we have divided clause 3.2.e. into sub-clauses. With the exception of adding the new sub-clauses 3.2.e.i.., 3.2.e.ii., and 3.2.e.iii. and the respective headlines, we have not applied any further changes.

 

5. Fees and Currency Conversions

We have divided our previous clause 5.2. Currency Conversion into two sub-clauses (5.2. Currency Conversion and 5.3. Currency Conversion Choices), but did not make any change to the actual content.

 

 

UPDATES TO THE FEES POLICY

With effect towards October 21, 2019 we make the following change to the Fees Policy:

 

4.1. Currency Conversion Fee

We will increase the Currency Conversion Fee according to clause 4.1. of the Fees Policy from 2.50% to 3.00% as well as some of the fees for other transactions as per the table below:

A4.1. Currency Conversion Fee

For currency conversions processed in your PayPal Account outside or prior to a Personal Transaction or a Commercial Transactions (including, but not limited to converting a Balance to another currency before withdrawal) as well as for transaction requiring a currency conversion for which the Seller has agreed to bear the Fee PayPal shall charge of Fee in an amount equal to 3.00% above the transaction exchange rate («Currency Conversion Fee») according to clause 5.2. of the PayPal User Agreement.

CURRENCY CONVERSION FEE ACCORDING TO CURRENCY

Currency converted to

Currency Conversion Fee

Australian dollars (AUD)

4.00%

Brazilian real (BRL)

4.00%

British pounds sterling (GBP)

4.00%

Canadian dollars (CAD)

4.00%

Czech koruna (CZK)

4.00%

Danish kroner (DKK)

4.00%

Euros (EUR)

4.00%

Hong Kong dollars (HKD)

4.00%

Hungarian forint (HUF)

4.00%

Israeli new shekels (ILS)

4.00%

Japanese yen (JPY)

4.00%

Malaysian ringgit (MYR)

4.00%

Mexican pesos (MXN)

4.00%

New Taiwan dollars (TWD)

4.00%

New Zealand dollars (NZD)

4.00%

Norwegian kroner (NOK)

4.00%

Philippine pesos (PHP)

4.00%

Polish zloty (PLN)

4.00%

Russian rubles (RUB)

4.00%

Singapore dollars (SGD)

4.00%

Swedish kronor (SEK)

4.00%

Swiss francs (CHF)

4.00%

Thai baht (THB)

4.00%

US dollars (USD)

4.00%

Other than that, clause 4.1. and all other provisions of the Fees Policy remain unchanged.

Last update: January 30, 2019

 

This page shall serve as advance information for PayPal Users with regards to important upcoming changes of PayPal Services, the PayPal User Agreement, and other policies (collectively, the “Legal Agreements”).

Please read this document carefully as PayPal will change the Legal Agreements with effect to April 29, 2019.

You do not need to do anything to accept the changes as they will automatically come into effect on April 29, 2019.

Should you decide you do not wish to accept the changes, you can notify us prior to December 11, 2018 to close your account (https://www.paypal.com/ch/cgi-bin/?&cmd=_close-account) immediately without incurring any additional charges.

All changes and updates to the Legal Agreements are on this page highlighted in italic. This highlighting shall ensure better traceability of the changes and updates applied.

Amendments made for linguistic adjustment, to correct or remove orthographical and grammatical mistakes, or changes to the formatting are not highlighted. This does also apply where we have corrected or standardized numbering and references.

 

Updates to the PayPal User Agreement

We have made the following amendments to our PayPal User Agreement:

 

3.2. Receiving PayPal Payments

In clause 3.2., we have added the following information for merchants as a new introduction to the clause:

3.2. Receiving PayPal Payments

PayPal may allow anybody to initiate a payment resulting in the issuance of transfer of E-Money to your PayPal Account. By integrating into your online checkout/platform any functionality intended to enable a payer without a PayPal Account to send a payment to your PayPal Account, you agree to all further terms of use of that functionality which PayPal will make available to you on any page on the PayPal or Braintree website (including any page for developers and our Legal Agreements page) or online platform. Such further terms include the PayPal Local Payment Methods Agreement.

Updates to the PayPal Buyer Protection Policy

We have made the following amendment to the PayPal Buyer Protection Policy:

 

5.1. Timelines

In clause 5.1., we have changed the timelines from a fixed ten days to a more flexible timeline reflecting the individual case:

5.1. Timelines

The Buyer must reply in a timely manner to any questions asked by PayPal in regards to the PayPal Buyer Protection Claim. PayPal may decline the Claim if the Buyer does not provide an answer within the stated timeframe. PayPal may extend this timeframe in case of extraordinary circumstances which are outside the control of the Buyer.

 

Notice of amendment to the PayPal Privacy Statement

We’re making changes to the Privacy Statement that provides information on how we use your data.

We've provided additional details on how we use data when you transact with your friends, as well as more information on how we use data to prevent fraud and risk.

You can review the changes and the current Privacy Statement here.