Plan for adventures, not cancellations

Pay for your next trip with PayPal to enjoy Travel Cancellation Protection for free. If something goes wrong and you need to cancel your trip, you can get up to HK$3,500 in refunds on pre-paid transport, accommodation and other non-refundable travel costs*.

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*Terms & Conditions apply

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How Travel Cancellation Protection works


Sign up for a PayPal account.


Log in and activate Travel Cancellation Protection for free.


Pay for your trip with PayPal and get up to HK$3,500 coverage.

Should something go wrong, Travel Cancellation Protection has you covered.

What's covered:

  • Non-refundable costs such as
    • Transportation costs (such as car rentals, trains, buses and flights)
    • Accommodation costs (such as hotel rooms and Airbnb)
    • Entertainment or excursion tickets included in a trip

What isn't covered*:

  • A simple change of mind about a trip
  • Expenses not paid for with PayPal
  • A travel agent's cancellation fee

When can you make a claim?

You can make a claim within 30 days of the event triggering your cancellation.

Examples of valid reasons for cancellation:

  • Serious illness/injury of the insured party and his or her travelling companion
  • Death of a family member of the insured
  • Theft of passport
  • New employment contract or dismissal
  • Damage to the insured's principal residence from fire, flood or similar natural disaster
  • The insured party sustains an accident personally on the way to the airport
  • Divorce or separation of the insured party
  • Any other cause of force majeure not excluded (see general conditions)

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In alliance with

PayPal reserves the right to terminate this promotion at any time. Users who have successfully activated this promotion can extend their coverage. PayPal is working with Aon Hong Kong Ltd as insurance broker and Chubb Insurance Hong Kong Limited as insurer.

Aon Hong Kong Ltd is a member of the Hong Kong Confederation of Insurance Brokers.

Chubb Insurance Hong Kong Limited is licensed in Hong Kong under number 0557477 and is regulated by the Monetary Authority of Hong Kong.

*Travel Cancellation Protection (the cover) is subject to terms, conditions and exclusions. PayPal customers are granted access to the cover when they meet all activation and eligibility requirements. Before deciding whether this product is right for you, it is important that you read all the terms and conditions carefully to consider whether this policy meets your needs. Aon, Chubb and PayPal will not provide advice about the coverage or Policy terms and will not be held liable for any loss suffered by the User as a result of erroneously subscribing to the Policy.