We would like to bring to your attention that from Tuesday, 1 October 2019, you will no longer be able to use your Octopus O! ePay account to top-up your PayPal account (the “Octopus O! ePay Top-Up Service”). Octopus Cards Limited remains an important partner to us and together we will continue to explore opportunities to collaborate in the future.
We apologise in advance for any inconvenience this may cause. We are continuously striving to enhance our platform and improve our services to better serve your needs.
For customer enquiries related to PayPal’s “Octopus O! ePay Top-Up Service”, you may click here to contact us.
For enquiries related to the services provided by Octopus Cards Limited, please click here.
Questions you might have
When will the termination of Octopus O! ePay Top-Up Service be effective?
From Tuesday, 1 October 2019 onwards. And from Thursday, 15 August 2019 onwards, you will not be able to link your PayPal account to Octopus O! ePay account.Do I need to do anything for the termination?
No action is required from you.Will any information will be transmitted to Octopus?
As a result of the termination, no additional information will be transmitted to Octopus.How can I top up my PayPal account after the withdrawal of the mobile top-up service?
Consumers have long been offered to top up their PayPal balance by making a local interbank transfer. Click here for details.