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Help Centre > Disputes and Claims/Fraud and security > How do I report potential fraud to PayPal?

How do I report potential fraud to PayPal?

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we've included below to report them:

  • Unauthorised activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.

Unauthorised activity on your PayPal account

If you notice unauthorised payment, report it to us immediately through the Resolution Centre.

Here's how to report unauthorized transactions in Resolution Centre:

  1. You will have the option of:
    - Clicking Dispute a Transaction, or
    - Clicking the heading Report a Problem and then clicking Report a Problem
  2. Select the transaction ID you want to dispute and click Continue.
  3. Select "Unauthorized transaction" then click Continue.
  4. Follow the instructions.

Fake PayPal emails or spoof websites

If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.

Items not received or a potential fraudulent seller

If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Centre. We've developed several programmes to help protect you, and opening a dispute is the first step to help get your problem resolved.

Here's how to file a dispute in Resolution Centre:

  1. You will have the option of:
    - Clicking Dispute a Transaction, or
    - Clicking the heading Report a Problem and then clicking Report a Problem
  2. Select the transaction ID you want to dispute and click Continue.
  3. Select "Item dispute," then click Continue.
  4. Follow the instructions.
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