What is a chargeback, and why did I get one?
Chargebacks happen when your customer disagrees with a credit card charge and asks the credit card provider for a refund.
Customers initiate chargebacks for a variety of reasons:
An item is different from its description or is defective.
An item hasn’t been received.
A credit card charge isn’t recognised.
A payment is processed multiple times.
A payment is unauthorised.
You can learn how to avoid disputes and chargebacks on our website.
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I do not have a PayPal account. How do I cancel a chargeback? To cancel a chargeback , you must sign up for a PayPal Account. Here's how:What is the chargeback fee? PayPal charges a fee to the seller when the buyer files a chargeback with his/her credit card issuer. If the transaction is protected by Seller Protection Policy, PayPal will cover the amount of the chargeback and waive the chargeback fee.My payment is on hold due to an open dispute, claim, or chargeback. Why? When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are available if a refund is needed.How do I view the status of my PayPal dispute or claim? You can view the status of disputes, claims, chargebacks , or account limitations in the Resolution Centre. Here’s how:What are reserves? Why is there a reserve on my PayPal account? A reserve is a balance amount temporarily held in your PayPal account. It helps make sure that you're able to cover potential transaction losses from chargebacks , claims or payment reversals filed by your buyers, where no other funds are available. The reserved amount will be unavailable for use or withdrawal.What are some reasons why my payment would be held? New sellers or sellers who have limited selling activity - until they build up a history of successful transactions Merchants selling in higher-risk categories like electronics or tickets, where we see higher levels of chargebacks and disputes Sellers who have performance issues, or a high rate of buyer dissatisfaction or disputes.What is PayPal Seller Protection? PayPal Seller Protection is a form of protection that we provide for sellers with a PayPal Account. It is available for eligible payments made through eBay and outside of eBay which involve buyers purchasing through PayPal Accounts in any country. If your buyer files a reversal, claim or chargeback against you due to unauthorized transactions or for items not received, PayPal will cover the full amount of your eligible transaction and waive the chargeback fee if applicable.Why is my PayPal account balance negative? If a buyer's or sender's transaction is reversed for any reason – and there is no Seller Protection Policy for that transaction – the seller must reimburse PayPal for the amount of the reversed transaction, plus any associated fees incurred by PayPal. PayPal sellers are not automatically protected against transaction reversals, such as chargebacks .What kinds of transactions are not eligible for PayPal Seller Protection? Here are some examples for your reference: Claims or chargebacks for items which are significantly not as described. Items that you deliver in person, including at a physical store.Why is my account limited (Seller)? Another reason why your account could be limited is seller performance indicating your account is high risk. For example, receiving an unusually high number of claims and chargebacks from your buyers is an indication of poor seller performance. If you start selling an entirely new type of product, such as a higher-cost item like jewelry, or if your typical sales volume increases rapidly, your account may be limited while we do a review.What is Preselling? Some heightened risks include: High likelihood of negative customer experiences from chargebacks , refunds, or fraud. Non-compliance with our Anti-Money Laundering Policy.
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