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Help Centre > All About PayPal/Policies > What is PayPal Buyer Protection?

What is PayPal Buyer Protection?

When you pay with PayPal on any website, PayPal Buyer Protection offers you comprehensive protection if your eligible transaction has a problem. If an item doesn’t arrive or is significantly not as described, we’ll help you get a full refund.

To qualify for PayPal Buyer Protection:

  • Use PayPal to complete your payment.
  • Pay for the item with one payment. Items purchased with multiple payments aren't eligible.
  • Let the seller know there's a problem with the transaction by opening a dispute in the Resolution Centre within 180 days of making your payment. Then, escalate the dispute to a claim within 20 days of the date you opened the dispute.
  • Keep your PayPal account in good standing.

Note: Starting from November 18, 2014, we are extending the timeframe to raise a dispute from 45 days to 180 days. If you've made the transaction before November 18, 2014, you'll still need to open a dispute within 45 days from the transaction date.

If your transaction qualifies for PayPal Buyer Protection, you are covered for the full purchase price plus the original postage charges.

You can report your problem in the PayPal Resolution Centre or the eBay Resolution Centre. Either way, you’ll receive the same coverage. To find out how to report a problem on eBay, go to eBay and click Resolution Centre at the bottom of any page.

Please note that some purchases such as vehicles in the Motors category, capital equipment in the Business & Industrial category, and Real Estate aren't eligible for PayPal Buyer Protection.

To learn more about PayPal Buyer Protection and to see a full list of eligibility requirements and exclusions, please review our User Agreement. You can find the User Agreement by clicking Legal at the bottom of any PayPal page.

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