How do I issue a refund via PayPal?

Here's how you can issue a full or partial refund for up to 180 days after a payment was sent:

  1. Click Activity at the top of the page.
  2. Find the payment you'd like to refund and click Details.
  3. Click Issue Refund.
  4. Enter the refund amount and click Continue.
  5. Confirm the details and click Issue Refund.


  • You can refund payments that are Completed, Pending, Cleared, or Uncleared.
  • To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment when there’s a credit card chargeback associated with this payment.
Learn more about Returns and Refunds.