• Payments and Transfers
  • Disputes and Limitations
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  • My Wallet
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  • Seller Tools

How do I get a refund?

To request a refund for a completed payment, you’ll need to contact the seller.

To see the seller’s contact details:

  1. Go to Activity.
  2. Select the payment.
  3. Use the contact information on this page to contact the seller.

If you receive a refund, the money will return to its original payment method, such as your bank, credit card, or PayPal account.

If you don't receive a refund, you can open a dispute in your Resolution Center. You have 180 days from the payment date to open a dispute.

In a dispute, you can message the seller through PayPal to try to resolve any issues. If you cannot resolve the dispute, you have 20 days to escalate the dispute to a claim. In a claim, we investigate the case and decide the outcome.

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