You deserve a fair play.

With PayPal, everyone can be protected. Seller Protection helps safeguard your business from losses on eligible transactions.

Sign up now for free

1

If a buyer files a claim, we’ll place a temporary hold on the funds.

2

We’ll ask you to provide proof of shipment.

3

We’ll remove the hold once we’ve confirmed the transaction’s eligible.

“Safety and speed is essential for my company and our customers. All our services are in the cloud, so we need a fast, reliable, and secure means of digital payments”

Felipe Sánchez, CEO: Wingu Networks, www.wingunetworks.com

Ship it right

Every claim is your time and money lost. To make sure your sales qualify, generally all we need is proof of shipment (evidence the item was shipped to the buyer’s address listed on the transaction details page). We recommend using a shipping service that supports door-to-door tracking that’s viewable online

What's acceptable proof of shipment?

What’s not safeguarded?

  • Local pickups or deliveries made in person.
  • Digital goods, tickets, travel, gift vouchers, services, intangible items (items that can’t be held or shipped) or vehicles.
  • Claims arising from items being significantly different to how you described them.
  • Personal payments.
  • Email payments (but PayPal Invoices are protected).
  • Transactions completed outside of eBay using “Account Optional” where the buyer does not log in to their PayPal account. (You can turn this off for buyers in your PayPal account under “My selling tools”.)

See User Agreement for the full terms

We do the guard part.

Every year we securely process billions of transactions for more than million active accounts around the world. From fraud protection to 24-hour account monitoring and advanced encryption, protecting your business is serious business to us. And the best part, your customers may be protected too.

What is proof of shipment?

Proof of Delivery is online documentation from a shipping company that includes all of the following:

  • The item’s status as delivered.
  • The date the item was delivered.
  • The recipient's address, showing at least the city and state, or city and country, or zip/postal code (or international equivalent). The address information on your shipping receipt must match the address on the Transaction Details page.
  • Signature Confirmation, if the full amount of the payment (including shipping and taxes) is $750 USD or more. This is documentation that can be viewed at the shipping company’s website and indicates that the item was signed for on delivery.

Examples of proof of shipping include:

  • A copy of the shipping receipt that includes the delivery address.
  • A shipping code PayPal can use online to view the shipping status and delivery address. You can get this from DHL, FedEx, and other carriers.
  • A receipt issued by the carrier, signed by the recipient acknowledging delivery.