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Last Update: March 23, 2016
- General provisions
If you have decided to pay the purchase price after receipt of an invoice by choosing the function “Kauf auf Rechnung”, the following terms shall apply irrespective of the terms agreed upon with your contractual partner. Your contractual partner is the Merchant from whom you have ordered your goods; the Merchant assigns his purchase price claim against you to PayPal (Europe) S.à r.l. et Cie, S.C.A. ("PayPal"). You may still exercise your legal rights against the Merchant. Payments in discharge of your obligations, however, may only be made to PayPal.
- Your obligations
You undertake that the personal information you enter when choosing “Kauf auf Rechnung” are true and complete. PayPal reserves the right to request further information. If you fail to provide further information requested by PayPal, the use of “Kauf auf Rechnung” may be limited. You must be at least 18 years of age to use “Kauf auf Rechnung”.
Before authorizing “Kauf auf Rechnung” PayPal will perform a credit check taking into consideration several criteria.The decision on your application is based on an automated procedure. In case of questions you may contact us Monday to Friday between 8am and 8h30pm and Saturday to Sunday between 8am to 7h30pm by calling 0800 723 4730. Calls from a German mobile or landline are free of charge. If calling from abroad please dial +353 1 436 9003. International charges may apply.
- Payment obligation and dunning process
You are obliged to pay the purchase price to PayPal. If you fail to fulfil your payment obligation until due date, PayPal is entitled to claim a lump-sum dunning fee as damage caused by default. Your right to prove that lesser damage has been caused remains unaffected.
The dunning fees are as follows:
- Dunning letter: EUR 4.70
- Dunning letter: further EUR 4.70
- Processing errors
If you are of the opinion that a processing error occurred, you are obliged to contact us by one of the following options:
- By calling our Customer Support. You will find the Customer Support hotline on our “Contact” page;
- By completing the form on the PayPal website;
- By correspondence to: PayPal, Error Resolution Department, 22-24 Boulevard Royal, L-2449 Luxembourg;
- If you have used PayPal for a payment on www.ebay.de, please contact the eBay Customer Support.
If you inform us about a processing error via telephone, we may request you to additionally file your inquiry in writing within 10 working days. For this please complete the form and send it online or by mail to:
PayPal (Europe) S.à r.l. et Cie, S.C.A.
Error Resolution Department
22-24 Boulevard Royal
You are obliged to share all available information on the processing error and to support us in carrying out the investigation.
Usually, we will inform you about the result of our investigation within 20 business days after receipt of your notification; in individual cases our investigation may take longer and require up to 60 days. If a processing error has occurred on our side, we will immediately correct this error.After completion of our evaluation we will inform you about its result within 3 business days. If we have concluded that no error has occurred, we will not send you a written explanation. You may request copies of the documents used for our evaluation.
You may not transfer or assign any rights or obligations you have under these terms without PayPal’s prior written consent. PayPal reserves the right to transfer or assign any right or obligation under these terms at any time without your consent.
You agree that PayPal may contact or inform you by any of the following means:
- By e-mail: We may send an e-mail to the e-mail address provided by you in the payment process;
- By mail: We may send a message to the postal address provided by you in the payment process;
- By telephone: We may call you or send you a text message.
- Governing Law
These terms shall be governed by the Law of the Federal Republic of Germany with the exception of UNCITRAL and CISG.
If any provision of these terms or any provision of any other agreement is or will be legally void, the legality of the other provisions of these terms will not be affected.
If any provision is legally void, it shall be replaced by a provision that fairly reflects the intended purpose of these terms.