The PayPal Security Key - Frequently Asked Questions


FAQ on The PayPal Security Key

Why should I use the PayPal Security Key?
What exactly is the Security Key?
How do I use the Security Key?
Will it work with my computer?
How does the Security Key work?
What if I lose or break my Security Key?
Where should I keep my Security Key?
How do I deactivate my Security Key?
How much does it cost?

  • Why should I use the PayPal Security Key?
    Because it gives you an extra layer of security when you log in to your PayPal or eBay account. Most websites keep your online account safe by only asking for your user name and password to verify your identity. The PayPal Security Key gives you an additional security code that only you know about. That makes your account more resistant to intrusion. Plus, the Security Key's easy to use.
  • What exactly is the Security Key?
    It's a small electronic device that generates a unique security code for your account about every 30 seconds. You use that code to access your account, and to help prevent people that you don't know from doing the same. It's like a combination lock for your account, except that the combination always changes.
  • How do I use the Security Key?

    Using the PayPal Security Key

  • Will it work with my computer?
    The Security Key works with any computer operating system and web browser that can access the PayPal or eBay website.
  • How does the Security Key work?
    The Security Key creates the account access code by using a complex algorithm that's unique to your device. When you enter that code after you log in with your user ID and password, our secure servers can verify your identity more securely. This helps prevent unauthorized users from logging in to your PayPal account.
  • What if I lose or break my Security Key?
    You can still log in to your PayPal account if you lose or break your Security Key, or if you don't have it in your possession. Before you can log in, we will ask you to confirm your account ownership.
  • Where should I keep my Security Key?
    You should keep it with you so that you can access your account information, no matter where you are. It's compact and can fit on your keychain, so you can easily take it with you wherever you go. We recommend that you don't store the Security Key with your computer.
  • How do I deactivate my Security Key?
    Use the Security Key when you log in to your PayPal account. Click the Profile tab on your account page, then click Security Key for instructions on how to deactivate your Key. Your PayPal account remains secure even if you decide to deactivate your Security Key.
  • How much does it cost?
    There is a one-time non-refundable fee of $5.00*. After that, there's no monthly fee or recurring charge - your extra layer of security is free.
*Fee waived for PayPal Business accounts
PayPal Security Key
More Information
Overview

FAQ