How do I report an unauthorized transaction or account activity?

If you notice a payment that you didn't authorize, let us know right away through our Resolution Center. Please refer to the Dispute Filing Timeframes for more information.

To report unauthorized activity on the web:

1. Go to the Resolution Center.
2. Click Report a problem.
3. Choose the payment you want to report and click Continue.
4. Choose "I want to report unauthorized activity."
5. Follow the steps to report the payment.

What's Next?

Once you've filed an unauthorized transaction, we'll investigate it. You'll receive an email within 10 days.

Some charges may appear unfamiliar but are legitimate and authorized. Before filing a case, make sure the suspicious activity wasn't from a family member using your PayPal account or from an automatic payment, such as a subscription.

Here's how to cancel an automatic payment on the web (excluding payments using your assigned account number and routing number):

1. Click Sales.
2. Select Subscriptions.
3. Select the merchant's name or email address and click Cancel.

To request a refund for a completed payment, you’ll need to contact the seller.

To cancel an automatic payment using your assigned account number and routing number, please contact the merchant or PayPal Customer Service at least 3 Business Days prior to any scheduled automatic payment to request a stop payment.