Policy Updates


>> View all legal agreements

>> View past policy updates

Policy Updates

Last update: September 17, 2019



Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on the Effective Dates shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date without incurring any additional charges.


Updates to the User Agreement

Effective: 11 December 2019

We’re unveiling an entirely redesigned User Agreement for our customers. We’ve worked hard to make this new User Agreement a more user-friendly experience with content that makes it easier for you to understand your rights and obligations when it comes to using PayPal’s products and services.

Here’s what we’ve done:

  1. We’ve redesigned the User Agreement to simplify its format, with new colour-coded headings so you can find the information most relevant to your account more easily. We’ve revised and reorganised the content of the User Agreement to be easier to follow and to include information where you’d naturally look for it. We’re not changing the meaning of what we say, only how we say it and where you can find it.

B.  An updated User Agreement will be available after 10 October 2019. Please click HERE to view once available.



With effect towards August 19, 2019 we make the following changes to the PayPal User Agreement:


3.1. Sending PayPal Payments

We have amended clause 3.1.d. on refused and reversed transactions, with a special focus on transactions which have been subject to a currency conversion:

  1. Refused and Refunded Payments

We may allow the recipient of your payment to:

  • refuse to accept it; or
  • decide to accept it and then use the PayPal Services to send you a refund of all or any part of the amount of the payment later. 

We will return the amount of any refused payment or refunded payment to your Balance.  We will return the amount of an unclaimed payment to your Balance within 30 days after the date you initiated the payment.

If any amount of any payment is returned to you in any of the ways outlined above, we may convert the returned amount for you into either:

  • the currency of the Balance you used for the original payment (before any conversion into the currency received by the recipient happened);
  • the original opening currency of your PayPal Account.

If the original payment you sent involved a currency conversion we will convert the returned amount from the currency received by the recipient as follows:

  • if the amount is returned within 1 day of the date of the original payment, we will use the transaction exchange rate applicable on the date of the original payment, so that you receive the original amount (including the currency conversion fee you paid) in the original currency you converted from for the original payment; and
  • if the amount is returned after 1 day of the date of the original payment, we will use the transaction exchange rate applicable at the time of the conversion of the returned amount.

We may also automatically withdraw the returned amount from your Balance and transfer the funds back to the funding source you used for the original payment. Withdrawals can also involve a currency conversion.

We may decide to not charge your original Funding Source for the original payment in the first place if the amount is returned to your Balance as outlined above before the payment from your original Funding Source to PayPal to fund your original payment has settled.

The returned amount could be lower in value than your original payment amount.  This can happen as a result of:

  • the recipient sending you a refund lower in value than your original payment amount. As we are only a payment service provider, we cannot know what you are entitled to from the original payment recipient as a refund or why the recipient sent the refund in a particular amount; or
  • transaction exchange rate fluctuations. 

PayPal is not responsible for any loss resulting from the recipient's decision to refuse or refund your payment, except to the extent that a refund sent by the recipient is a payment executed incorrectly by PayPal.


3.2. Receiving PayPal Payments

e. Your Refund Policy, Data Protection, Privacy Policy and Security

For better overview, we have divided clause 3.2.e. into sub-clauses. With the exception of adding the new sub-clauses 3.2.e.i.., 3.2.e.ii., and 3.2.e.iii. and the respective headlines, we have not applied any further changes.


5. Fees and Currency Conversions

We have divided our previous clause 5.2. Currency Conversion into two sub-clauses (5.2. Currency Conversion and 5.3. Currency Conversion Choices), but did not make any change to the actual content.




With effect towards October 21, 2019 we make the following change to the Fees Policy:


4.1. Currency Conversion Fee

We will increase the Currency Conversion Fee according to clause 4.1. of the Fees Policy from 2.50% to 3.00% as well as some of the fees for other transactions as per the table below:

A4.1. Currency Conversion Fee

For currency conversions processed in your PayPal Account outside or prior to a Personal Transaction or a Commercial Transactions (including, but not limited to converting a Balance to another currency before withdrawal) as well as for transaction requiring a currency conversion for which the Seller has agreed to bear the Fee PayPal shall charge of Fee in an amount equal to 3.00% above the transaction exchange rate («Currency Conversion Fee») according to clause 5.2. of the PayPal User Agreement.


Currency converted to

Currency Conversion Fee

Australian dollars (AUD)


Brazilian real (BRL)


British pounds sterling (GBP)


Canadian dollars (CAD)


Czech koruna (CZK)


Danish kroner (DKK)


Euros (EUR)


Hong Kong dollars (HKD)


Hungarian forint (HUF)


Israeli new shekels (ILS)


Japanese yen (JPY)


Malaysian ringgit (MYR)


Mexican pesos (MXN)


New Taiwan dollars (TWD)


New Zealand dollars (NZD)


Norwegian kroner (NOK)


Philippine pesos (PHP)


Polish zloty (PLN)


Russian rubles (RUB)


Singapore dollars (SGD)


Swedish kronor (SEK)


Swiss francs (CHF)


Thai baht (THB)


US dollars (USD)


Other than that, clause 4.1. and all other provisions of the Fees Policy remain unchanged.