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Help Center > Security & Login/Unauthorized Account Access > How to report an unauthorized payment in your PayPal account.

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How to report an unauthorized payment in your PayPal account.

If you need to report an unauthorized payment, but you're unable to log in, please Call Us.

If you can log in to your PayPal account:

  1. Go to your Resolution Center. (This link may prompt you to log in).
  2. Click Report a problem.
  3. Select the payment in question and click Continue.
  4. Select Unauthorized Transaction, click Continue and follow the instructions.

Before reporting a payment to us, check that the payment isn't related to a subscription or payment agreement that you set up.

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