How can we help?
Sending Money
Payment Status
- Can I cancel a payment that I've already sent?
- How do I send money?
- Why is my payment on hold or unavailable?
- When I make an eCheck payment, when will the money be debited from my bank account?
- Why is the order status pending?
- How do I send a reminder for a money request or invoice?
- If the refund I issue is accepted, are the fees from the original transaction credited to my account?
- What does the status of my payments mean?
- What's the difference between friends and family or goods and services payments?
- Are there any limits to how much I can send or receive from my PayPal account?
- How do I check the status of a payment or transaction?
- What happens when an authorized payment is returned for insufficient or uncollected funds by my bank?
- Why is the payment I sent pending? What if I want to cancel it?
- Why does it take so long for my recipient's account balance to reflect my eCheck payment?
- Why was my payment declined?
- How long does the seller have to ship my item?
- What happens to payments that aren't collected after 30 days?
- My recipient says he didn't receive his payment. Why is the payment still "Unclaimed?"
Billing Agreements and Pre-approved Payments
Coupons and Gift Certificates
- Common questions about coupons and redemption codes
- How do I buy and send a digital gift card through PayPal?
- Getting support for digital gift card purchases from PayPal Digital Gifts.
- How do I redeem a digital gift card bought from PayPal Gifts?
- I’m having trouble redeeming a digital gift card bought from PayPal Digital Gifts.