Here you'll find answers to common questions from donors and charities. If you can't find the answer you're looking for, contact us and a member of our team will get back to you, typically within one working day.
Who can enroll with PayPal Giving Fund Canada?
Any Canadian charity registered with the Canada Revenue Agency and with a confirmed charity account with PayPal can enroll with PayPal Giving Fund Canada.
To get started, you’ll need to create and verify your charity’s PayPal business account, then complete the PayPal Giving Fund Canada enrollment form. Charities must also meet the terms of our Charity Certification Policy to enroll.
Once enrolled, you’ll be able to benefit from all the giving programs and campaigns powered by PayPal Giving Fund Canada.
See the next answer for step-by-step instructions.
What are the steps of the PayPal Giving Fund Canada enrollment process?
Why do I need to confirm my charity’s PayPal account before we enroll?
How do I check if PayPal has confirmed my charity status?
What if I don't have access to my charity's PayPal account?
Can I use my personal PayPal account to enroll with PayPal Giving Fund Canada?
We’re a local branch of a national charity. Can we use the national office’s PayPal account to enroll in PayPal Giving Fund Canada?
My charity is not enrolled with PayPal Giving Fund, so why does it appear on your site?
How do I remove my charity from your directory of charities?
Does my charity have to enroll with PayPal Giving Fund Canada to receive donations made for its benefit?
If my charity doesn't enroll with PayPal Giving Fund Canada, what will happen to the donations made to benefit it?
How do I log in to PayPal Giving Fund Canada?
How do I log in if I’ve forgotten my charity’s PayPal account details?
Can I log in with my personal PayPal account instead?
Can I give other people in my organization access to PayPal Giving Fund Canada or my PayPal account without giving them the login credentials associated with my charity's PayPal business account?
How do I update my charity’s profile?
Will the content I include in my charity’s profile be automatically translated to English/French?
When and how will my charity get paid?
We distribute donations to charities at the end of each month, by depositing a single payment into each charity’s PayPal account.
Donations received up to the 15th of the current month are granted at the end of the current month. We accumulate funds over the month to help reduce charities’ donation administrative costs. It also means we can account for any donor-reclaimed refunds and eliminates the need for charities to manage refunds or chargebacks directly with the donors.
If a donation has been made to benefit a charity not currently enrolled with PayPal Giving Fund Canada, we will invite the charity to enroll with PayPal Giving Fund Canada. This will enable the charity to receive funds quickly and securely, to review donor details (where these are shared), to make additional information about the charity available to supporters, and to participate in additional PayPal Giving Fund Canada programs.
If your charity chooses not to enroll in PayPal Giving Fund Canada and we receive donations recommended for you, we will attempt to deliver the funds via cheque, after we have determined that your charity meets our requirements for receiving grants from PayPal Giving Fund Canada, pursuant to our Charity Certification Policy and Donation Delivery Policy.
Do I pay fees to receive donations through PayPal Giving Fund Canada?
How do I withdraw money from my charity’s PayPal account into my charity’s bank account?
How do we track the donations we receive?
How can I thank my donors?
What's the difference between donations made through the PayPal donate button and PayPal Giving Fund Canada?
Charities with a PayPal account can place donate buttons on their own websites to collect donations through digital payment methods. Those donations go directly into their PayPal accounts, and are subject to PayPal's reduced charity payment processing fees. Learn more.
Charities enrolled in PayPal Giving Fund Canada can direct donors to their PayPal Giving Fund Canada donation pages or pages hosted by our partners. PayPal Giving Fund Canada, a registered charity with the Canada Revenue Agency, receives all donations made for the benefit of charities on these platforms and grants them to the charities according to our Donation Delivery Policy. If donors have chosen to share their information with the charity they support, this is available to charities when they log in to PayPal Giving Fund Canada. PayPal Giving Fund Canada does not charge any fees on these donations, and 100 % of the donations go to Canadian charities.
Why haven’t I received funds that were donated in support of my charity?
What fees will be charged for funds donated through GoFundMe charity campaigns?
Do I need a PayPal Giving Fund Canada account to make a donation to a charity?
No, you just need a regular PayPal account. Some of our programs also enable you to make a donation using a credit or debit card, even if you don’t have a PayPal account. Donations made are subject to our Donor Terms of Service.
How much does it cost to donate?
Why does my donation go to PayPal Giving Fund Canada?
Will I get a donation receipt?
What happens if my donation can't be delivered to my chosen charity?
Can I request a refund for my donation?
How do I know when PayPal Giving Fund Canada has granted my donation?
Why couldn’t PayPal Giving Fund Canada donate to my chosen charity?
What efforts does PayPal Giving Fund Canada make to honour my recommendation?
Why did it take so long for PayPal Giving Fund Canada to contact me to ask for a new recommendation?
Can I have a refund instead of recommending a new charity?
Can I have a new tax receipt when I recommend a new charity?
How can I track a donation I made?
Click the Track your donation link in your donation receipt email to see whether your donation has been granted to the charity you intended to benefit. You can also enter the Transaction ID from your donation receipt into our donation tracker.
Typically, it takes 15-45 days for a donation to be granted to an enrolled charity, and typically up to 90 days to grant a donation to an unenrolled charity. If you are unsure if the charity to which you donated is enrolled or not, you can look up the charity on the PayPal fundraising hub.
If it has been longer than 45 days since your donation to benefit an enrolled charity, or longer than 90 days since your donation benefit an unenrolled charity, you may wish to contact our customer service team.
Will I get an official donation receipt for donations I make through Facebook?
What fees will I be charged for funds donated through GoFundMe charity campaigns?