Discover the world with 3-in-1 Protection

It's a great, big world out there - with PayPal by your side, you can shop the best of it with more peace of mind.

3-in-1 Protection

Purchases come protected

Purchases
come protected
If your eligible purchase arrives damaged or significantly different than described, Purchase Protection1 can help make things right.

Say goodbye to fraudsters

Say goodbye
to fraudsters
Don't get charged for something you didn't buy. PayPal Fraud Protection, monitors your transactions 24/7 and helps keep your financial information secure throughout every purchase.

Don

Don't worry, you
can send it back
Not all merchants offer free returns—but that's where we come in. If you aren't happy with your order for any reason, Return Shipping On Us2 can refund the shipping cost on eligible purchases.

3-in-1 Protection

1This program allows you to recover the full purchase price on eligible purchase(s) plus the shipping costs you paid. Open only to eligible Canadian PayPal account owners in good standing who (1) make an eligible purchase using their PayPal account, (2) file a claim within 180 days of the date of purchase, (3) have not otherwise recovered the cost of the eligible purchase; and (4) follow all instructions of PayPal during the dispute resolution process. See the User Agreement for full terms and directions on filing a claim. Return of the item may be required; return shipping costs will not be covered by the program. Eligible purchases include (1) items not received from the seller, and (2) items received that are significantly different from what was described (e.g., damaged, completely different item, missing pieces, counterfeit if advertised as authentic). Ineligible purchases include the following, but a full list of ineligible purchases is available in the User Agreement : an “item not received” that was collected in person or where the seller presents proof of delivery; “significantly not as described” items that are custom, do not meet expectations, or were properly described; payments using PayPal’s Friends & Family functionality; investments, real estate, vehicles, industrial machinery; donations; items prohibited by the PayPal Acceptable Use Policy; government or bill payments; gift cards.

2This program is open only to eligible Canadian PayPal account owners in good standing. Once the service is activated, participants may receive up to 12 refunds (up to $30 per refund request) per calendar year (January 1 – December 31) on qualifying returns of tangible items returned in accordance with seller's return policy. See full Terms for additional limitations and instructions on filing a claim.