This program allows you to recover the full purchase price on eligible purchase(s) plus the shipping costs you paid. Open only to eligible Canadian PayPal account owners in good standing who (1) make an eligible purchase using their PayPal account, (2) file a claim within 180 days of the date of purchase, (3) have not otherwise recovered the cost of the eligible purchase; and (4) follow all instructions of PayPal during the dispute resolution process. See the User Agreement
for full terms and directions on filing a claim. Return of the item may be required; return shipping costs will not be covered by the program. Eligible purchases include (1) items not received from the seller, and (2) items received that are significantly different from what was described (e.g., damaged, completely different item, missing pieces, counterfeit if advertised as authentic). Ineligible purchases include the following, but a full list of ineligible purchases is available in the User Agreement
: an “item not received” that was collected in person or where the seller presents proof of delivery; “significantly not as described” items that are custom, do not meet expectations, or were properly described; payments using PayPal’s Friends & Family functionality; investments, real estate, vehicles, industrial machinery; donations; items prohibited by the PayPal Acceptable Use Policy
; government or bill payments; gift cards.2
This program is open only to eligible Canadian PayPal account owners in good standing. Once the service is activated, participants may receive up to 12 refunds (up to $30 per refund request) per calendar year (January 1 – December 31) on qualifying returns of tangible items returned in accordance with seller's return policy. See full Terms
for additional limitations and instructions on filing a claim.