Why did I get the error "PayPal cannot process this transaction because of a problem with the seller's website"?
A PayPal error message reported an issue with the seller's website.
Cause
Your button request information contained special characters or high-ASCII characters. This is a common issue with foreign languages.
Solution
If you use your button form fields to pass high-ASCII characters to PayPal, you need to include a "charset" form variable that identifies the character encoding. This ensures that PayPal reads your data correctly and that responses returned to you have the same encoding. You can pass the CHARSET programmatically or set it in your PayPal account.
Here's how to set the CHARSET in your PayPal account:
- Log in to your PayPal account.
- Select Profile > Profile and settings.
- Click My selling tools.
Note: In some countries this may appear as My Selling preferences. - Click PayPal button language encoding under More selling tools?
- Click More Options.
- Under Encoding, select the encoding you wish to use. We suggest UTF-8.
- Click Save.
For help resolving this issue or others, visit PayPal's Contact Customer Service page.