Why did I get API error code 10422?
PayPal returned API error code 10422 - The customer must return to PayPal to select a new funding source.
Cause
Your customer needs to choose a new funding source because of an issue with the previous payment method they selected; for example, insufficient funds, bank decline, and so on.
Solution
You'll receive a response from your API call as an array, as the following example shows. If you're not a developer, you may need to contact a developer or your third-party shopping cart provider (Magento, WooCommerce, etc.) to resolve this issue. If you're a developer, you can use the array to determine how to proceed.
TIMESTAMP=2015-08-19T17:15:47Z
CORRELATIONID=da8a9559f04a7
ACK=Failure
VERSION=124.0
BUILD=000000
L_ERRORCODE0=10422
L_SHORTMESSAGE0=Customer must choose new funding sources.
L_LONGMESSAGE0=The customer must return to PayPal to select new funding sources.
L_SEVERITYCODE0=Error
In this example:
- ACK=Failure indicates that the API call failed and the transaction didn't complete.
- L_ERRORCODE0 indicates the error number (10422).
- L_LONGMESSAGE0 indicates the reason for the error. (The customer must return to PayPal to select new funding sources.)
To resolve this issue, you can add a conditional statement to your code as shown in the following example.
Note: This example is pseudo-code and language-agnostic, so you must adapt it for your specific integration.
if(response[‘ACK’] === “Failure”){
if(response[‘L_ERRORCODE0’] === 10422){
// send user back to a page which contains the checkout form and populate the fields that were filled out previously for proper UI experience (so the customer doesn’t have to retype everything)
// let the customer know that the payment method was not accepted and they need to choose another way to pay.
}
}
When you use this approach, your customer can continue their order without re-entering their information. They can also choose PayPal and pay with their account, or select another card or payment method that your site accepts.
See the Developer Portal for a complete list of NVP/SOAP API error codes.