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Policy Updates

Policy Updates

Last updated on 8 April 2026

Notice of Amendment(s) to the Australia PayPal Agreement(s)

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This page details and/or previews updates to PayPal users of changes to the Australian PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.


Notices

Issued: 31 March, 2026

Amendments to the PayPal User Agreement
Effective: 10 June, 2026

  • We are updating the “How we convert currency” and “Refunds, Reversals and Chargebacks” sections of the PayPal User Agreement to clarify when PayPal may perform a currency conversion for a payment you make and that there may be currency-based restrictions on where you can send payments.

Review the updated PayPal User Agreement


Issued: 8 April 2026

Amendments to the Combined Financial Services Guide and Product Disclosure Statement (CFSGPDS)

Effective: 11 May, 2026

  • Clarifying when Xoom transactions can be cancelled for a customer to receive a refund.

Review the updated Combined Financial Services Guide and Product Disclosure Statement

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The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds Australian Financial Services Licence number 304962. Any information provided is general only and does not take into account your objectives, financial situation or needs. Please read and consider the Combined Financial Services Guide and Product Disclosure Statement before acquiring or using the service. PayPal credit services are provided by PayPal Credit Pty Limited (ABN 66 600 629 258) which holds Australian Credit Licence Number 568848. Terms and eligibility rules apply. To view the Target Market Determinations for all products, see here.

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