Policy Updates

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Policy Updates

 

Changes to PayPal Legal Agreements

Effective date: 29 March 2017

 

PayPal is changing some of its Legal Agreements with effect from 29 March 2017. We’ve created this policy update to help you understand the material changes. By continuing to use our services from 29 March 2017, you are agreeing to the changes. If you decide not to accept the changes, you can notify us before 29 March 2017 to close your account.

Set out below are the material changes to the:

  • User Agreement, including the Buyer Protection Policy and the Seller Protection Policy;
  • Combined Financial Services Guide and Product Disclosure Statement;
  • Privacy Policy; and
  • PayPal’s Refunded Returns Service General Conditions of Use.

You can also click on the following links to view the complete terms of each of the revised legal agreements:

 

Changes to the User Agreement

The changes to the User Agreement are most relevant to sellers.

  1. A new clause 10.15 has been added to require that a refund or reversal of a PayPal payment you receive must be provided to the same sender and into the same PayPal account as the original transaction.
  2. In clause 11.5(b), we’ve clarified that you can only withdraw PayPal balance to your linked bank account if the balance isn’t subject to a hold.
  3. In clause 11.7, we’ve clarified that if you hold a PayPal balance in a foreign currency, you may only withdraw that balance (or part thereof) after it has been converted to Australian Dollars, or United States Dollars if the balance is being withdrawn to a linked United States bank account.
  4. We’ve incorporated clause 17 (Reserves and release amounts) into clause 15 (Holds on funds) to simplify the way we set out yours and PayPal’s rights and obligations in relation to the ways and reasons we hold funds.
  5. Clause 15.9 has been deleted and replaced with a new clause 15.20 as follows:

“We may debit the eBay Reimbursement from your account from your account balance or from any Payment Method linked to your account if you set up your PayPal account as an automatic payment method for your eBay account, in our sole discretion.”

 

Changes to the Seller Protection Policy

The Seller Protection Policy is contained in Schedule 1 to the User Agreement. There are two changes to the list of exclusions from eligibility under the policy in clause S5.1:

  1. Subclause (g) now also excludes Mass Payments, functionality that allows premier and business account holders to send money to multiple recipients simultaneously;
  2. Subclause (h) has been separated for clarity and gold bullion added to the exclusions as follows:

Current subclause (h): “The item sold is an intangible good, travel tickets, quasi-cash, gift certificate, downloadable or streaming content, licence for digital content or a service.”

Revised subclauses (h) and (i):

(h) “The payment was not made in exchange for a tangible good;

(i) The item sold is or includes travel tickets, quasi-cash, gold bullion, a gift certificate, downloadable or streaming content, a licence for digital content or a service;”

 

Changes to the Buyer Protection Policy

The Buyer Protection Policy is contained in Schedule 1 to the User Agreement. There are three changes to the policy.

  1. For clarity, in clause S12.1(c), we’ve excluded Mass Payments, functionality that allows premier and business account holders to send money to multiple recipients simultaneously, from being eligible for protection under the policy.
  2. Clause S12.1(h)(vii) has been clarified such that a custom made item considered to be significantly not as described is excluded from protection under the policy whether the item was partly or wholly custom made.
  3. In clause S12.1(h)(xi), we added gold bullion to the list of exclusions from protection under the policy.

 

Changes to the Combined Financial Services Guide and Product Disclosure Statement

  1. We’ve added a new clause 12.2 to the Combined Financial Services Guide and Product Disclosure Statement (“CFSGPDS”) as follows:

“Unless otherwise expressly set out in this PDS, our fees are GST exempt.”

  1. We’ve restructured clause 16.3 and subsequent clauses to make our disclosure of key risks of using PayPal in relation to holds on funds, account limitation and account closure clearer and better aligned with equivalent provisions in our User Agreement.
  2. In clause 16.5, we’ve simplified the ways in which we may recover amounts you owe to eBay or an eBay buyer if you are a seller.
  3. We’ve added the following sentence to clause 18.20:

“The monthly fee includes GST.”

 

Changes to the Privacy Policy

  1. The section titled “How we protect and store personal information” has been updated to reflect that we will protect your personal information as described in our Privacy Policy even if it is transferred to or stored in a country other than Australia, and/or in facilities operated by our third party service providers.
  2. The bullet titled “Service Providers” in the section titled “How we share personal information with other parties” has been replaced with:

“Service Providers: to enable service providers under contract with us to support the development and operation of our business, such as risk and fraud services, bill collection, marketing, customer service and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.”

 

Changes to PayPal’s Refunded Returns Service General Conditions of Use

We’ve made the following changes to our Refunded Returns Service General Conditions of Use (“GCOU”):

  1. You must lodge your refund request within 150 days of the date you purchased the original item.
  2. You’re now eligible for up to eight refunds per calendar year, rather than per anniversary of the date you first activated the service.
  3. If you return multiple packages containing items from the same transaction, we will refund your return shipping costs for up to three of the packages.
  4. We’ve increased the time limit to submit your refund request from 14 to 30 days from the date you shipped the item back to the seller.
  5. We’ve increased the time limit to submit your supporting documents from 7 to 14 days from the date of your request.
  6. We’ve clarified the types of documents you need to provide us in order for your request to be processed.