Policy Updates

 

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Policy Updates

 

 

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This page displays policy updates which notify users of important changes to the Australia PayPal User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

 

Notice of Amendment(s) to Australia PayPal Agreement(s)

Issued: 11 August 2021

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarise yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.

 

Amendments to the PayPal User Agreement

Effective: 21 September 2021

  • We are revising PayPal’s Seller Protection program to clarify eligibility for certain claims involving travel tickets sold by the travel carrier.
  • We are requiring sellers to notify us of any pricing errors or discrepancies within sixty (60) days from having access to their account statement(s) or other account activity information. 
  • We are also updating the complaints handling section to align with the upcoming regulatory changes that will come into effect on 5 October 2021.
  • To review the updated User Agreement, please click HERE.

 

Amendments to the Combined Financial Services Guide and Product Disclosure Statement (CFSGPDS)

Effective: 21 September 2021

  • We are requiring sellers to notify us of any pricing errors or discrepancies within sixty (60) days from having access to their account statement(s) or other account activity information. Otherwise, such statement will be binding and final and PayPal is entitled to not make any corrections (unless otherwise required by law).
  • We are also updating the complaints handling section to align with the upcoming regulatory changes that will come into effect on 5 October 2021.
  • To review the updated CFSGPDS, please click HERE.

 

Amendments to the PayPal Acceptable Use Policy

Effective: 21 September 2021

  • We are expanding the existing list of prohibited activities and clarifying the matrix of commercial activities requiring pre-approval.
  • To review the updated Acceptable Use Policy, please click HERE.

 

Amendments to the PayPal Alternative Payment Methods Terms

Effective: 21 September 2021

  • We are revising the Agreement to prohibit acceptance of payments for certain goods and services.

To review the updated PayPal Alternative Payment Methods Terms, please click HERE.

 

Amendments to the Money Pool terms and conditions

Effective: 30 September 2021

PayPal will retire the Money Pool Service as of 8 November 2021, and:

  • the ability to create new Money Pools will be disabled on 30 September 2021;
  • all open Money Pools will have a maximum duration of 30 days applied from 30 September 2021, and will expire on 30 October 2021 (or earlier if you have set an earlier expiry date for your Money Pool);
  • you will need to move any money from your existing Money Pool into your PayPal balance before 8 November 2021. Otherwise, we will move any remaining money for you into your PayPal balance after that date;
  • if you currently are or have been a Money Pool organiser, please keep a copy of the list of contributors to your Money Pools for recordkeeping. Records of your Money Pool will no longer be available after 8 November 2021.

For more details in relation to Money Pool discontinuation, please click here.

To review the updated Money Pool terms, please click HERE.