Buyer Protection and Refunded Returns.

Sometimes, when you receive items you bought online at home or abroad, they aren’t quite as expected when they arrive. If this ever happens, don’t worry. PayPal can help you get your money back or cover your return shipping costs.*

What is PayPal Buyer Protection?

If your eligible item doesn't arrive, or doesn’t match the seller's description, we can help you get your money back.

1

Contact the seller

Within 180 days of the purchase, open a dispute in our Resolution Center to try to resolve the problem directly with the seller.

2

Raise a claim

If you are unable to resolve the issue with the seller, visit the Resolution Center again to escalate the process to a claim.

3

Get a refund

If your transaction is eligible, you will be reimbursed up to the full amount of the purchase, plus initial shipping costs.

You can get a refund in the following scenarios.

You receive something that doesn’t match the seller's description.

Your purchase has been damaged in transit.

You bought something new but are sent a used item.

Your item is missing major parts (which the seller didn't disclose).

You've purchased 3 items but only receive 2.

You paid for an authentic brand but received an imitation.

How does Refunded Returns work?

You receive what you ordered, but it’s just not cutting the mustard. Just send your eligible item back and we can cover your return shipping costs.


1

Activate the service

Go to the Refunded Returns activation page to activate the service. It only takes a few clicks.

2

Fill in the form

Go to your Activity page and select the item you have sent back. Click on “Request return shipping refund” in your purchase details

3

Get a refund

If your purchase is eligible, you can get a refund. To change or check a request, click on the Refunded Returns icon.

We can protect you before, during and after the purchase.

Fraud protection

We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.

Data encryption

Every transaction is protected using our advanced encryption technology.

Buyer Protection and Refunded Returns

We can refund your purchase and the shipping costs if there is a problem. Shop more securely with PayPal, at home and abroad.