Sometimes, when you receive items you bought online at home or abroad, they aren’t quite as expected when they arrive. If this ever happens, don’t worry. PayPal can help you get your money back or cover your return shipping costs.*
If your eligible item doesn't arrive, or doesn’t match the seller's description, we can help you get your money back.
Within 180 days of the purchase, open a dispute in our Resolution Center to try to resolve the problem directly with the seller.
If you are unable to resolve the issue with the seller, visit the Resolution Center again to escalate the process to a claim.
If your transaction is eligible, you will be reimbursed up to the full amount of the purchase, plus initial shipping costs.
You receive what you ordered, but it’s just not cutting the mustard. Just send your eligible item back and we can cover your return shipping costs.
Go to the Refunded Returns activation page to activate the service. It only takes a few clicks.
Go to your Activity page and select the item you have sent back. Click on “Request return shipping refund” in your purchase details
If your purchase is eligible, you can get a refund. To change or check a request, click on the Refunded Returns icon.
We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.
Every transaction is protected using our advanced encryption technology.
We can refund your purchase and the shipping costs if there is a problem. Shop more securely with PayPal, at home and abroad.