Buyer Protection

Sometimes, when you receive items you bought online at home or abroad, they aren’t quite as expected when they arrive. If this ever happens, don’t worry.

What is PayPal Buyer Protection?

If your eligible item doesn't arrive, or doesn’t match the seller's description, we can help you get your money back.

1

Contact the seller

You can open a dispute in the Resolution Center if you didn’t receive an item you ordered or the item you ordered arrives and is significantly different to how it was originally described. Time limits and other terms apply.

2

Raise a claim

If you are unable to resolve the issue with the seller, visit the Resolution Center again to escalate the process to a claim.

3

Get a refund

If your transaction is eligible, you will be reimbursed up to the full amount of the purchase.

You can get a refund in the following scenarios.

You receive something that doesn’t match the seller's description.

Your purchase has been damaged in transit.

You bought something new but are sent a used item.

Your item is missing major parts (which the seller didn't disclose).

You've purchased 3 items but only receive 2.

You paid for an authentic brand but received an imitation.

See our User Agreement for more information.

We can protect you before, during and after the purchase.

Fraud protection

We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.

Data encryption

Every transaction is protected using our advanced encryption technology.

Buyer Protection

We can refund your purchase if there is a problem. Shop more securely with PayPal, at home and abroad.